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Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Requirements

Senior Support Analyst (Onshore / Offshore)

Location: PCS CA~TORONTO

Years of Experience: 5+ years for Senior Support Analyst, 2-4 years for Support Analyst

Job Summary: We are seeking a Senior Support Analyst to provide Level 2/Level 3 technical support for core tokenized deposit platforms, ledger data pipelines, and blockchain-based payment networks. The candidate will diagnose complex application issues, analyze DLT node and transaction logs, execute SQL/data fixes, and ensure uninterrupted clearing and settlement of digital asset transactions.

Responsibilities

Perform technical triage, troubleshooting, and L2/L3 issue resolution for tokenized deposit workflows and payment gateway integrations.
Analyze application logs, smart contract execution events, and ledger transaction feeds to identify data discrepancies or stuck transactions.
Conduct Root Cause Analysis (RCA) for recurring production issues across wallet, custody, and token issuance modules, coordinating bug fixes with dev teams.
Monitor scheduled batch clearing jobs, interface pipelines, and API integrations connecting legacy core banking with DLT infrastructure.
Support Change Management execution, post-deployment validations, and smart contract/application upgrades.
Mentor junior support analysts and author standard operating procedures (SOPs) for digital asset system support.

Mandatory Skills

5+ years of experience in L2/L3 application support within Banking, Transaction Banking, or Digital Payment platforms.
Solid technical understanding of DLT/blockchain fundamentals, token issuance lifecycles, and digital wallet integrations.

Preferred Skills

Scripting capability in Python or Bash for operational automation and health checks.
Knowledge of stablecoin ecosystem architectures, on/off-ramp mechanisms, and cross-border payment flows.
Exposure to cloud-deployed banking microservices (AWS, Azure, GCP).

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.

Work Experience

10-15Years

Apply About employer

More about this job

Responsibilities

Provide Level 2 and Level 3 support for tokenized deposit platforms, ledger pipelines, and blockchain-based payment networks, including troubleshooting transaction issues and analyzing logs and data. Perform root cause analysis, monitor clearing and integration processes, support changes and upgrades, and mentor junior analysts while documenting procedures.

Requirements

Requires at least five years of Level 2/Level 3 application support experience in banking, transaction banking, or digital payments, along with knowledge of blockchain fundamentals, token issuance, and wallet integrations. A bachelor's degree in a relevant technical discipline is required; Python or Bash, stablecoin and cross-border payment knowledge, and cloud platform exposure are preferred.

Skills

L2/L3 Application Support
Banking and Transaction Banking
Digital Payments
Blockchain and DLT
Token Issuance
Digital Wallet Integrations
Technical Troubleshooting
Root Cause Analysis
SQL
Python
Bash
Batch Clearing Jobs
API Integrations
Change Management
Smart Contract Support
Cloud Banking Microservices

Visa sponsorship

Not detected in the job text

Keywords

Level 2 Support
Level 3 Support
Application Support
Banking
Transaction Banking
Digital Payments
Tokenized Deposits
Blockchain
Distributed Ledger Technology
Token Issuance
Digital Wallets
Smart Contracts
Ledger Data Pipelines
SQL
Python
Bash
Root Cause Analysis
Batch Clearing
Payment Gateways
API Integrations
Change Management
Stablecoins
Cross-Border Payments
AWS
Azure
Google Cloud Platform
Microservices
Custody
Clearing and Settlement

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