Lead Software Engineer
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Senior Support Analyst (Onshore / Offshore)
Location: PCS CA~TORONTO
Years of Experience: 5+ years for Senior Support Analyst, 2-4 years for Support Analyst
Job Summary: We are seeking a Senior Support Analyst to provide Level 2/Level 3 technical support for core tokenized deposit platforms, ledger data pipelines, and blockchain-based payment networks. The candidate will diagnose complex application issues, analyze DLT node and transaction logs, execute SQL/data fixes, and ensure uninterrupted clearing and settlement of digital asset transactions.
Responsibilities
- Perform technical triage, troubleshooting, and L2/L3 issue resolution for tokenized deposit workflows and payment gateway integrations.
- Analyze application logs, smart contract execution events, and ledger transaction feeds to identify data discrepancies or stuck transactions.
- Conduct Root Cause Analysis (RCA) for recurring production issues across wallet, custody, and token issuance modules, coordinating bug fixes with dev teams.
- Monitor scheduled batch clearing jobs, interface pipelines, and API integrations connecting legacy core banking with DLT infrastructure.
- Support Change Management execution, post-deployment validations, and smart contract/application upgrades.
- Mentor junior support analysts and author standard operating procedures (SOPs) for digital asset system support.
- 5+ years of experience in L2/L3 application support within Banking, Transaction Banking, or Digital Payment platforms.
- Solid technical understanding of DLT/blockchain fundamentals, token issuance lifecycles, and digital wallet integrations.
- Scripting capability in Python or Bash for operational automation and health checks.
- Knowledge of stablecoin ecosystem architectures, on/off-ramp mechanisms, and cross-border payment flows.
- Exposure to cloud-deployed banking microservices (AWS, Azure, GCP).
- Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
10-15Years
More about this job
Responsibilities
Provide Level 2 and Level 3 support for tokenized deposit platforms, ledger pipelines, and blockchain-based payment networks, including troubleshooting transaction issues and analyzing logs and data. Perform root cause analysis, monitor clearing and integration processes, support changes and upgrades, and mentor junior analysts while documenting procedures.
Requirements
Requires at least five years of Level 2/Level 3 application support experience in banking, transaction banking, or digital payments, along with knowledge of blockchain fundamentals, token issuance, and wallet integrations. A bachelor's degree in a relevant technical discipline is required; Python or Bash, stablecoin and cross-border payment knowledge, and cloud platform exposure are preferred.
Skills
- L2/L3 Application Support
- Banking and Transaction Banking
- Digital Payments
- Blockchain and DLT
- Token Issuance
- Digital Wallet Integrations
- Technical Troubleshooting
- Root Cause Analysis
- SQL
- Python
- Bash
- Batch Clearing Jobs
- API Integrations
- Change Management
- Smart Contract Support
- Cloud Banking Microservices
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Level 2 Support
- Level 3 Support
- Application Support
- Banking
- Transaction Banking
- Digital Payments
- Tokenized Deposits
- Blockchain
- Distributed Ledger Technology
- Token Issuance
- Digital Wallets
- Smart Contracts
- Ledger Data Pipelines
- SQL
- Python
- Bash
- Root Cause Analysis
- Batch Clearing
- Payment Gateways
- API Integrations
- Change Management
- Stablecoins
- Cross-Border Payments
- AWS
- Azure
- Google Cloud Platform
- Microservices
- Custody
- Clearing and Settlement