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Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Business Analyst - Salesforce Implementations

Location: PCS CA, Toronto

Years of Experience: 10-15 Years

Job Summary: We are seeking a seasoned Business Analyst with over 10 years of experience specializing in Salesforce implementations. The ideal candidate will possess a deep understanding of Salesforce core modules, particularly in Service Cloud, Experience Cloud, and Case Management workflows. This role requires expertise in requirements gathering, process engineering, and Agile methodologies to drive successful project outcomes.

Responsibilities

Lead discovery and grooming workshops to capture functional requirements and write user stories with acceptance criteria.
Map current vs. future-state business processes to identify gaps and opportunities for improvement.
Collaborate with cross-functional teams during Agile sprint planning and backlog grooming sessions.
Define User Acceptance Testing (UAT) strategies and facilitate end-user testing to ensure solutions meet business needs.
Create user training documentation and provide change management support to ensure smooth transitions.
Communicate technical concepts effectively to non-technical stakeholders.

Mandatory Skills

10+ years of experience as a Business Analyst with a focus on Salesforce implementations.
Strong knowledge of Salesforce core modules, including Service Cloud and Experience Cloud.
Proven experience in requirements and process engineering.
Expertise in Agile methodologies and UAT execution.

Preferred Skills

Understanding of AI concepts and AI-driven automation, particularly with Agentforce.
Experience with Generative AI applications in user journeys.
Knowledge of integrating Salesforce solutions with broader enterprise systems in a public sector context.

Qualifications

Bachelor's degree in Business Administration, Information Technology, or a related field.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.

Apply About employer

More about this job

Responsibilities

Lead discovery and backlog workshops, gather requirements, write user stories, and map current and future business processes. Coordinate Agile collaboration and UAT, develop training materials, support change management, and communicate effectively with non-technical stakeholders.

Requirements

Requires 10 or more years of Business Analyst experience focused on Salesforce implementations, strong knowledge of Service Cloud and Experience Cloud, and expertise in requirements and process engineering, Agile, and UAT. A bachelor's degree in Business Administration, Information Technology, or a related field is specified, along with strong analytical, problem-solving, communication, and interpersonal skills.

Skills

Salesforce
Service Cloud
Experience Cloud
Case Management
Requirements Gathering
Process Engineering
Agile Methodologies
User Acceptance Testing
User Stories
Acceptance Criteria
Business Process Mapping
Change Management
Agentforce
Generative AI
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Service Cloud
Experience Cloud
Case Management
Business Analysis
Requirements Gathering
Process Engineering
Agile Methodologies
Sprint Planning
Backlog Grooming
User Stories
Acceptance Criteria
Business Process Mapping
Gap Analysis
User Acceptance Testing
End-User Testing
Training Documentation
Change Management
Agentforce
Generative AI
AI-Driven Automation
User Journeys
Public Sector

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