Lead Software Engineer
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Location: PCS CA, Toronto
Years of Experience: 10-15 Years
Job Summary: We are seeking a seasoned Business Analyst with over 10 years of experience specializing in Salesforce implementations. The ideal candidate will possess a deep understanding of Salesforce core modules, particularly in Service Cloud, Experience Cloud, and Case Management workflows. This role requires expertise in requirements gathering, process engineering, and Agile methodologies to drive successful project outcomes.
Responsibilities
- Lead discovery and grooming workshops to capture functional requirements and write user stories with acceptance criteria.
- Map current vs. future-state business processes to identify gaps and opportunities for improvement.
- Collaborate with cross-functional teams during Agile sprint planning and backlog grooming sessions.
- Define User Acceptance Testing (UAT) strategies and facilitate end-user testing to ensure solutions meet business needs.
- Create user training documentation and provide change management support to ensure smooth transitions.
- Communicate technical concepts effectively to non-technical stakeholders.
- 10+ years of experience as a Business Analyst with a focus on Salesforce implementations.
- Strong knowledge of Salesforce core modules, including Service Cloud and Experience Cloud.
- Proven experience in requirements and process engineering.
- Expertise in Agile methodologies and UAT execution.
- Understanding of AI concepts and AI-driven automation, particularly with Agentforce.
- Experience with Generative AI applications in user journeys.
- Knowledge of integrating Salesforce solutions with broader enterprise systems in a public sector context.
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
More about this job
Responsibilities
Lead discovery and backlog workshops, gather requirements, write user stories, and map current and future business processes. Coordinate Agile collaboration and UAT, develop training materials, support change management, and communicate effectively with non-technical stakeholders.
Requirements
Requires 10 or more years of Business Analyst experience focused on Salesforce implementations, strong knowledge of Service Cloud and Experience Cloud, and expertise in requirements and process engineering, Agile, and UAT. A bachelor's degree in Business Administration, Information Technology, or a related field is specified, along with strong analytical, problem-solving, communication, and interpersonal skills.
Skills
- Salesforce
- Service Cloud
- Experience Cloud
- Case Management
- Requirements Gathering
- Process Engineering
- Agile Methodologies
- User Acceptance Testing
- User Stories
- Acceptance Criteria
- Business Process Mapping
- Change Management
- Agentforce
- Generative AI
- Stakeholder Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Consulting
- Government & Public Sector
Keywords
- Salesforce
- Service Cloud
- Experience Cloud
- Case Management
- Business Analysis
- Requirements Gathering
- Process Engineering
- Agile Methodologies
- Sprint Planning
- Backlog Grooming
- User Stories
- Acceptance Criteria
- Business Process Mapping
- Gap Analysis
- User Acceptance Testing
- End-User Testing
- Training Documentation
- Change Management
- Agentforce
- Generative AI
- AI-Driven Automation
- User Journeys
- Public Sector