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Added 16 mins ago
I
People & Culture Coordinator
iQmetrix
Winnipeg, MB
- Full-time
Improving processes with AI and automation: Help identify repetitive tasks that can be simplified or automated, maintain clear process documentation, and support improvements alongside the…
Added 16 mins ago
I
People & Culture Coordinator
iQmetrix
Regina, SK
- Full-time
Improving processes with AI and automation: Help identify repetitive tasks that can be simplified or automated, maintain clear process documentation, and support improvements alongside the…
Added 16 mins ago
I
People & Culture Coordinator
iQmetrix
Vancouver, BC
- Full-time
Improving processes with AI and automation: Help identify repetitive tasks that can be simplified or automated, maintain clear process documentation, and support improvements alongside the…
Added 16 mins ago
I
People & Culture Coordinator
iQmetrix
Winnipeg, MB
- Full-time
Improving processes with AI and automation: Help identify repetitive tasks that can be simplified or automated, maintain clear process documentation, and support improvements alongside the…
Added 46 mins ago
Business Analyst
Aecon
Hamilton, ON
Added 1 hour ago
MD
Financial Management Transformation Program Consultant - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…environments, improving data governance, and supporting workflow automation. If you're good at working with different groups, organizing plans, and helping organizations adjust to new ways…
Added 1 hour ago
A(
Insights & Analytics Associate – Global Markets
AXIS (AXIS Capital)
Halifax, NS
- Full-time
The Data Insights Analyst will help Global Markets colleagues make better, faster decisions by turning complex data into clear, useful insights and intuitive analytical products. Working…
Added 3 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Business Analyst - Salesforce Implementations
Added 3 hours ago
NB
Chief Analyst, Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
A career as a Chief Analyst, Transformation, Capital Insights in
Added 3 hours ago
NB
Senior Analyst Enterprise Architecture Tools
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst, Enterprise Architecture Tools within the Enterprise Architecture team at National Bank means contributing to the operation and evolution of a strategic…
Added 3 hours ago
NB
Senior Analyst Canadian Tax Operations
National Bank of Canada
Montreal, QC
- Temporary
A career as a Senior Analyst within National Bank’s Canadian Tax Operations team means serving as an expert in the evolution and reliability of the processes that support our tax…
Added 7 hours ago
JI
Product Owner – Sourcing & Demand | Responsable produit – Approvisionnement et demande
Jesta I.S.
Montreal, QC
- Full-time
…microservices, and adding AI-enabled forecasting and workflow…
Added 8 hours ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
The CRM Analyst supports the effective operation, maintenance and continuous improvement of the CRM platform for Admissions and Advisory Services at SIIT. As an employee of SIIT, this…
Added 8 hours ago
B
Sr. BSA-Agile/Banking
BeachHead
Toronto, ON
- $62.65 to $75.18 CAD / hour
- Contract
Five or more years of experience as a Business Systems Analyst.
Added 8 hours ago
TC
Geospatial Solutions Analyst
The Corporation of the City of Sarnia
Sarnia, ON
- $59,677.8 to $91,819 CAD / year
- Full-time
…Cityworks, and related integrations. The Geospatial Solutions Analyst will provide support to a variety of users across internal departments, external agencies, and the…
Added 8 hours ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
…well partner with IT and Operations teams to innovate through automation, continuous improvement and systems enhancements. They will have deep expertise in the following Workday areas,…
Added 9 hours ago
1
Senior Paid Media Analyst
123Dentist
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
The Senior Paid Media Analyst is a cornerstone member of our Digital team, responsible for the paid media performance of our dental clinics, groups, and brands across Canada. Reporting to…
Added 9 hours ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
…well partner with IT and Operations teams to innovate through automation, continuous improvement and systems enhancements. They will have deep expertise in the following Workday areas,…
Added 11 hours ago
OT
Sr. Systems Analyst
Open Text Corporation
Mississauga, ON · Waterloo, ON
- Other
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 13 hours ago
A
Quality Assurance (QA) Analyst
Affinity
Burnaby, BC
- Contract
The Quality Assurance Analyst will work in collaboration with the Business Strategy and Improvement Team to support reliable business operations, regulatory compliance, resource…
Added 13 hours ago
P
Financial Analyst, FP&A
Powerex
Vancouver, BC
- Full-time
…electricity across North America. We are seeking a Financial Analyst, FP&A to join our Finance team. This role is ideal for someone who combines strong financial acumen with comfort in…
Added 13 hours ago
RP
Senior Accounting Analyst, SAP
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Added 14 hours ago
AC
Analyste D'affaires Principal - Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
The Senior Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 14 hours ago
AC
Senior Actuarial Analyst, Large Accounts Pricing
Aviva Canada
Toronto, ON
- Full-time
Drive process improvements and automation opportunities to improve sophistication, efficiency and analytical capabilities.
Added 14 hours ago
AC
Senior Actuarial Analyst, Large Accounts Pricing
Aviva Canada
Markham, ON
- Full-time
Drive process improvements and automation opportunities to improve sophistication, efficiency and analytical capabilities.

Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Business Analyst - Salesforce Implementations

Location: PCS CA, Toronto

Years of Experience: 10-15 Years

Job Summary: We are seeking a seasoned Business Analyst with over 10 years of experience specializing in Salesforce implementations. The ideal candidate will possess a deep understanding of Salesforce core modules, particularly in Service Cloud, Experience Cloud, and Case Management workflows. This role requires expertise in requirements gathering, process engineering, and Agile methodologies to drive successful project outcomes.

Responsibilities

Lead discovery and grooming workshops to capture functional requirements and write user stories with acceptance criteria.
Map current vs. future-state business processes to identify gaps and opportunities for improvement.
Collaborate with cross-functional teams during Agile sprint planning and backlog grooming sessions.
Define User Acceptance Testing (UAT) strategies and facilitate end-user testing to ensure solutions meet business needs.
Create user training documentation and provide change management support to ensure smooth transitions.
Communicate technical concepts effectively to non-technical stakeholders.

Mandatory Skills

10+ years of experience as a Business Analyst with a focus on Salesforce implementations.
Strong knowledge of Salesforce core modules, including Service Cloud and Experience Cloud.
Proven experience in requirements and process engineering.
Expertise in Agile methodologies and UAT execution.

Preferred Skills

Understanding of AI concepts and AI-driven automation, particularly with Agentforce.
Experience with Generative AI applications in user journeys.
Knowledge of integrating Salesforce solutions with broader enterprise systems in a public sector context.

Qualifications

Bachelor's degree in Business Administration, Information Technology, or a related field.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.

Apply About employer

More about this job

Responsibilities

Lead discovery and backlog workshops, gather requirements, write user stories, and map current and future business processes. Coordinate Agile collaboration and UAT, develop training materials, support change management, and communicate effectively with non-technical stakeholders.

Requirements

Requires 10 or more years of Business Analyst experience focused on Salesforce implementations, strong knowledge of Service Cloud and Experience Cloud, and expertise in requirements and process engineering, Agile, and UAT. A bachelor's degree in Business Administration, Information Technology, or a related field is specified, along with strong analytical, problem-solving, communication, and interpersonal skills.

Skills

Salesforce
Service Cloud
Experience Cloud
Case Management
Requirements Gathering
Process Engineering
Agile Methodologies
User Acceptance Testing
User Stories
Acceptance Criteria
Business Process Mapping
Change Management
Agentforce
Generative AI
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Service Cloud
Experience Cloud
Case Management
Business Analysis
Requirements Gathering
Process Engineering
Agile Methodologies
Sprint Planning
Backlog Grooming
User Stories
Acceptance Criteria
Business Process Mapping
Gap Analysis
User Acceptance Testing
End-User Testing
Training Documentation
Change Management
Agentforce
Generative AI
AI-Driven Automation
User Journeys
Public Sector

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