Jobs in Canada

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Added 20 mins ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
…hands-on technical assistance, with a strong focus on Building Automation Systems (BAS), building controls, and the effective integration of site systems to ensure safe, efficient, and…
Added 51 mins ago
C
Journeyman Electrician
Convergint
AB · Edmonton, AB
- Full-time
…includes installation of all electrical components of an HVAC, automation, or security projects. This position will direct and organize resources for a wide variety of job…
Added 51 mins ago
C
Security Technician - Service
Convergint
Burnaby, BC
- Full-time
…routines associated with installed Fire, Security, and/or Building Automation Systems and the installation of small or less complex…
Added 51 mins ago
C
3rd Year Electrical Apprentice or Journeyman
Convergint
Calgary, AB
- Full-time
Use a variety of tools and equipment such as measuring devices, power tools, and testing equipment.
Added 1 hour ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…systems. Implement software updates, new tooling systems, and automation integrations as required by the production…
Added 1 hour ago
C
CFAA Fire Alarm Technician - Service
Convergint
Calgary, AB
- Full-time
…less experienced staff. May provide guidance to workers in testing, annual inspections, and adjusting equipment to obtain optimum operating…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Leverage BI tools and automation to streamline reporting and enhance insights
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Improve reporting automation and self-service analytics capabilities where possible.
Added 1 hour ago
MA
Lead / Principal Data Engineer - Snowflake & dbt
Mitra AI
Canada
- Contract
…business logic and data architectures through implementation, testing, reconciliation, and production…
Added 1 hour ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Define User Acceptance Testing (UAT) strategies and facilitate end-user testing to ensure solutions meet business needs.
Added 1 hour ago
NB
Senior Analyst Canadian Tax Operations
National Bank of Canada
Montreal, QC
- Temporary
Define validation strategies and test scenarios, coordinate or perform required testing, and make the necessary recommendations before production releases
Added 2 hours ago
SP
Director, Finance Data Strategy & Stewardship
Salesforce Partner Canada
Toronto, ON
- Full-time
Oversee processes related to Finance reporting controls, SOX testing support, and data certification.
Added 3 hours ago
Copy of Senior Software Development Engineer in Test, ML
PlayStation Global
Waterloo, ON
…product managers, and data partners to build scalable test automation and validation approaches for systems serving PlayStation at global scale. This role is focused on building confidence…
Added 3 hours ago
CC
RQ11620 - Software Developer - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Experience in systems re-engineering, workflow optimization, and automation.
Added 3 hours ago
VT
Java Full Stack Engineer - Artificial Intelligence
Viva Tech Solutions
Toronto, ON
- Contract
Experience with Azure DevOps, Git, CI/CD pipelines, automated testing, and deployment automation.
Added 3 hours ago
VT
Quality Engineer - AI Chatbot Validation
Viva Tech Solutions
Toronto, ON
- Contract
5+ years of relevant experience in Quality Engineering, Quality Assurance, test automation, or software development.
Added 4 hours ago
JA
winder-repairer, industrial motors
JF Automation Inc.
Mississauga, ON
- Full-time
Added 4 hours ago
JA
electromechanical technician
JF Automation Inc.
Mississauga, ON
- Full-time
Added 5 hours ago
RB
Lead Quality Engineer - Automation (Data)
Royal Bank of Canada
Toronto, ON
- Full-time
Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product…
Added 5 hours ago
TC
Industrial Engineering Manager
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Evaluate automation and technology solutions that improve labour productivity and efficiency.
Added 6 hours ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
…configuration, workflow support, troubleshooting, user assistance, testing, data quality and operational reporting. The position supports application and advising processes across programs,…
Added 6 hours ago
A
Ingénieur En Mécanique / Mechanical Engineer
Actalent
Terrebonne, QC
- $46 to $77 CAD / hour
- Contract
…gearboxes, bearings, and mechanical components. Work closely with automation, electrical, manufacturing, and project teams. Support equipment installation, testing, and commissioning.…
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Toronto, ON
- Full-time
Use AI-assisted automation to improve update analysis, testing, documentation, release notes, regression review, and operational support.
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Montreal, QC
- Full-time
Use AI-assisted automation to improve update analysis, testing, documentation, release notes, regression review, and operational support.
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Quebec, QC
- Full-time
Use AI-assisted automation to improve update analysis, testing, documentation, release notes, regression review, and operational support.

Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Business Analyst - Salesforce Implementations

Location: PCS CA, Toronto

Years of Experience: 10-15 Years

Job Summary: We are seeking a seasoned Business Analyst with over 10 years of experience specializing in Salesforce implementations. The ideal candidate will possess a deep understanding of Salesforce core modules, particularly in Service Cloud, Experience Cloud, and Case Management workflows. This role requires expertise in requirements gathering, process engineering, and Agile methodologies to drive successful project outcomes.

Responsibilities

Lead discovery and grooming workshops to capture functional requirements and write user stories with acceptance criteria.
Map current vs. future-state business processes to identify gaps and opportunities for improvement.
Collaborate with cross-functional teams during Agile sprint planning and backlog grooming sessions.
Define User Acceptance Testing (UAT) strategies and facilitate end-user testing to ensure solutions meet business needs.
Create user training documentation and provide change management support to ensure smooth transitions.
Communicate technical concepts effectively to non-technical stakeholders.

Mandatory Skills

10+ years of experience as a Business Analyst with a focus on Salesforce implementations.
Strong knowledge of Salesforce core modules, including Service Cloud and Experience Cloud.
Proven experience in requirements and process engineering.
Expertise in Agile methodologies and UAT execution.

Preferred Skills

Understanding of AI concepts and AI-driven automation, particularly with Agentforce.
Experience with Generative AI applications in user journeys.
Knowledge of integrating Salesforce solutions with broader enterprise systems in a public sector context.

Qualifications

Bachelor's degree in Business Administration, Information Technology, or a related field.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.

Apply About employer

More about this job

Responsibilities

Lead discovery and backlog workshops, gather requirements, write user stories, and map current and future business processes. Coordinate Agile collaboration and UAT, develop training materials, support change management, and communicate effectively with non-technical stakeholders.

Requirements

Requires 10 or more years of Business Analyst experience focused on Salesforce implementations, strong knowledge of Service Cloud and Experience Cloud, and expertise in requirements and process engineering, Agile, and UAT. A bachelor's degree in Business Administration, Information Technology, or a related field is specified, along with strong analytical, problem-solving, communication, and interpersonal skills.

Skills

Salesforce
Service Cloud
Experience Cloud
Case Management
Requirements Gathering
Process Engineering
Agile Methodologies
User Acceptance Testing
User Stories
Acceptance Criteria
Business Process Mapping
Change Management
Agentforce
Generative AI
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Service Cloud
Experience Cloud
Case Management
Business Analysis
Requirements Gathering
Process Engineering
Agile Methodologies
Sprint Planning
Backlog Grooming
User Stories
Acceptance Criteria
Business Process Mapping
Gap Analysis
User Acceptance Testing
End-User Testing
Training Documentation
Change Management
Agentforce
Generative AI
AI-Driven Automation
User Journeys
Public Sector

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