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Added 2 mins ago
DG
Business Systems Analyst
DRA Global
Toronto, ON
- Full-time
The Business Systems Analyst - ERP is responsible for analyzing, designing, and implementing ERP systems for the business and in addition manages initiatives, enhancements, upgrades and…
Added 2 mins ago
CS
Governance & Risk Analyst - Analyste en gouvernance et gestion des risques
Cynet Systems
Montreal, QC
- $39.99 to $44.99 CAD / hour
- Contract
Manage training materials and share with local business lines and functions.
Added 2 mins ago
CS
Business Data Analyst - Analyste de données d’affaires
Cynet Systems
Montreal, QC
- $43.42 to $48.42 CAD / hour
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 2 mins ago
C
Business Analyst – Payments Modernization
Collabera
Calgary, AB · Greater Calgary Metropolitan Area
- $60 to $75 CAD / hour
- Contract
We are looking for an experienced Business Analyst to support a key Payments Modernization initiative with a leading financial institution. The role will primarily support Real-Time Rail…
Added 2 mins ago
L
Senior Security Operations Centre Analyst (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
The Senior Security Operations Centre Analyst plays a critical role in the identification, investigation, and response to cybersecurity threats affecting LifeLabs systems and data. As a…
Added 2 mins ago
BP
Risk Rotational Analyst – Graduate
BNP Paribas
Montreal, QC
- Other
…these initial 24 months, the graduates will be developing their technical and soft skills in a stimulating environment. This program offers valuable international and…
Added 2 mins ago
A
Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
…companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs - featuring intelligent workflows and…
Added 2 mins ago
H
Business Data Analyst
HireTalent
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
A hands-on analyst who can write SQL, build and deploy data quality rules, and translate business requirements into technical logic within a financial data environment. You will work…
Added 2 mins ago
NV
QA Analyst (ID#5600)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Part-time
New Value Solutions, a national IT consulting company, is seeking a part-time Quality Assurance Analyst to establish and maintain a formal QA function for Power BI reports, dashboards, data…
Added 2 mins ago
W
Analytics Specialist
WorkSafeBC
Richmond, BC
- Full-time
We are looking for an experienced, highly motivated analyst with a keen interest in data analytics, business intelligence, and artificial intelligence, and internal audit. In this role, you…
Added 2 mins ago
K
Senior Analyst, Compliance & Risk Management
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Boisbriand, QC · Brossard, QC · Joliette, QC · Laval, QC · Mont-Royal, QC · Montreal, QC · Quebec, QC · Regina, SK · Edmonton, Alberta · Kanata, Ontario · Mount Royal, Quebec · Saint-Laurent, Quebec
- Full-time
Our Compliance & Risk Management Group in Business Enablement Services is looking for a Senior Analyst, Risk Management, to join our growing team. The Compliance & Risk Management Group…
Added 2 mins ago
ED
Directeur, Développement corporatif / Director, Corporate Development
Estruxture Data Centers
Montreal, QC
- Full-time
Added 17 mins ago
W
Early Careers: Health and Benefits Internship (Summer or Fall 2027) - Calgary
WTW
Calgary, AB
- Full-time
Work experience that demonstrates strong technical and client service skills (analyst or client service type of internship preferred)
Added 32 mins ago
NW
JDE Finance Business Analyst
Newport Williams
Mississauga, ON
- Full-time
We are seeking an experienced JD Edwards (JDE) Financials Business Analyst with a strong background in manufacturing environments to support, enhance, and optimize our client's ERP…
Added 32 mins ago
FS
Senior Data Engineer
Futran Solutions
Mississauga, ON
- Full-time
Ability to analyze complex business requirements and translate them into technical solutions.
Added 32 mins ago
GO
Category Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Public Service Delivery is seeking qualified individuals to fill the Category Analyst positions within the Procurement and Supply Chain Division (PSCD) Division.
Added 47 mins ago
D-
Chef d'Équipe Cybersécurité (DFIR)
DELAN - IT Talent Solutions
Laval, QC
- Full-time
Certification GCFA (GIAC Certified Forensic Analyst) ou équivalent (atout)
Added 47 mins ago
A
Digital Delivery Analyst
Adecco
Calgary, AB
- $70 to $80 CAD / hour
- Full-time
Our client is seeking a Junior/Intermediate Digital Delivery Analyst to support the creation, maintenance, and governance of SAP Master Data across downstream business operations. This role…
Added 47 mins ago
ZT
Inventory & Logistics Analyst
ZEROCOR Tubulars
Calgary, AB
- Full-time
Relationship Management: Build and maintain strategic partnerships with suppliers to leverage their technical capabilities and achieve business objectives.
Added 47 mins ago
MD
Data Analyst - Management Analyst 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
As a Data Analyst at PERA, you will collect, validate, analyze, and report on data used across the organization to support business operations, strategic planning, and decision-making. This…
Added 1 hour ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 1 hour ago
BH
Distribution Maintenance Analyst
BC Hydro
Smithers, BC
- Full-time
…material requirements in preparation for budgets) based on technical knowledge of the distribution standards, procedures and field execution practices. Allocates the work to the delivery…
Added 1 hour ago
TT
Service Desk Analyst
Tundra Technical Solutions
Toronto, ON
- $23 to $28 CAD / hour
- Contract
Provide technical support, advice and guidance to our customers and business partners regarding: service levels, internal processes, operational best practices, data interpretation and…
Added 1 hour ago
W
Senior Data Engineer / Data Analyst
Wipro
Mississauga, ON
- Full-time
Ability to analyze complex business requirements and translate them into technical solutions.
Added 1 hour ago
M
Data Quality Analyst
Mindlance
Montreal, QC
- $40 to $49 CAD / hour
- Contract
Business analysis (translating requirements into technical logic).

Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Business Analyst - Salesforce Implementations

Location: PCS CA, Toronto

Years of Experience: 10-15 Years

Job Summary: We are seeking a seasoned Business Analyst with over 10 years of experience specializing in Salesforce implementations. The ideal candidate will possess a deep understanding of Salesforce core modules, particularly in Service Cloud, Experience Cloud, and Case Management workflows. This role requires expertise in requirements gathering, process engineering, and Agile methodologies to drive successful project outcomes.

Responsibilities

Lead discovery and grooming workshops to capture functional requirements and write user stories with acceptance criteria.
Map current vs. future-state business processes to identify gaps and opportunities for improvement.
Collaborate with cross-functional teams during Agile sprint planning and backlog grooming sessions.
Define User Acceptance Testing (UAT) strategies and facilitate end-user testing to ensure solutions meet business needs.
Create user training documentation and provide change management support to ensure smooth transitions.
Communicate technical concepts effectively to non-technical stakeholders.

Mandatory Skills

10+ years of experience as a Business Analyst with a focus on Salesforce implementations.
Strong knowledge of Salesforce core modules, including Service Cloud and Experience Cloud.
Proven experience in requirements and process engineering.
Expertise in Agile methodologies and UAT execution.

Preferred Skills

Understanding of AI concepts and AI-driven automation, particularly with Agentforce.
Experience with Generative AI applications in user journeys.
Knowledge of integrating Salesforce solutions with broader enterprise systems in a public sector context.

Qualifications

Bachelor's degree in Business Administration, Information Technology, or a related field.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.

Apply About employer

More about this job

Responsibilities

Lead discovery and backlog workshops, gather requirements, write user stories, and map current and future business processes. Coordinate Agile collaboration and UAT, develop training materials, support change management, and communicate effectively with non-technical stakeholders.

Requirements

Requires 10 or more years of Business Analyst experience focused on Salesforce implementations, strong knowledge of Service Cloud and Experience Cloud, and expertise in requirements and process engineering, Agile, and UAT. A bachelor's degree in Business Administration, Information Technology, or a related field is specified, along with strong analytical, problem-solving, communication, and interpersonal skills.

Skills

Salesforce
Service Cloud
Experience Cloud
Case Management
Requirements Gathering
Process Engineering
Agile Methodologies
User Acceptance Testing
User Stories
Acceptance Criteria
Business Process Mapping
Change Management
Agentforce
Generative AI
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Service Cloud
Experience Cloud
Case Management
Business Analysis
Requirements Gathering
Process Engineering
Agile Methodologies
Sprint Planning
Backlog Grooming
User Stories
Acceptance Criteria
Business Process Mapping
Gap Analysis
User Acceptance Testing
End-User Testing
Training Documentation
Change Management
Agentforce
Generative AI
AI-Driven Automation
User Journeys
Public Sector

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