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Added 4 mins ago
GD
System Integration Verification & Validation
General Dynamics Mission Systems–Canada
Ottawa, ON
- Full-time
Support external test events and field trials
Added 4 mins ago
MI
Advisor, Last Mile Optimization Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
…partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing…
Added 4 mins ago
IG
Senior Data Analyst
IMCS Group
ON · Ontario, Canada
- Contract
We are seeking a detail-oriented and analytical Data Analyst to support our business decisions through meaningful insights derived from data. You will be responsible for collecting|…
Added 4 mins ago
VB
Analyst II, IT
Vale Base Metals
Sudbury, ON
- Contract
Reporting to the Supervisor, Business Applications, Canada and International, the Analyst I/II will work across business, IT, and vendor teams to deliver application initiatives from…
Added 4 mins ago
BF
Analyste, soutien logistique intégré (SLI)/Integrated Logistic Support (ILS) Analyst
Bell Flight
Mirabel, QC
- Full-time
Added 5 mins ago
TS
Contract and Compliance Analyst
T&T Supermarket
Richmond, BC
- $65,000 to $85,000 CAD / year
- Full-time
Reporting to the Associate Director, Contract and Compliance, the Contract and Compliance Analyst will help strengthen T&T’s contracting and compliance practices.
Added 5 mins ago
NR
Senior Pricing Analyst
Norton Rose Fulbright
Toronto, ON
- Full-time
The Senior Pricing Analyst is a business intelligence and analytics professional specializing in pricing strategy. The role provides strategic pricing insights, analysis, and reporting to…
Added 5 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 5 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 5 mins ago
CK
Analyst, HR Service Center, Benefits and Absences
Circle K
Laval, QC
- Full-time
Reporting to the Director of Benefits, you will provide analytical and technical support to the team, with a focus on Excel-based reporting, data validation, reconciliations, process…
Added 5 mins ago
ED
Director, Corporate Development
Estruxture Data Centers
AB · Rocky View County, Alberta
- Full-time
…major asset transactions, and executive and Board reporting to support key corporate…
Added 5 mins ago
ED
Director, Corporate Development
Estruxture Data Centers
Toronto, ON
- Full-time
…major asset transactions, and executive and Board reporting to support key corporate…
Added 35 mins ago
T
Credit Analyst
thyssenkrupp
ON · Ontario, Canada
- $75,000 USD / year
- Full-time
Prepare credit recommendations and support management approval decisions.
Added 35 mins ago
BC
Risk Analyst - Ontario Line Subway Project
Bantrel Co.
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
We are seeking a Risk Analyst to join our Infrastructure team, based out of Toronto. The Risk Analyst will support the identification, tracking, and reporting of project risks across a…
Added 35 mins ago
G
Key Account Manager-Ontario
Galderma
Toronto, ON
- $94,400 to $118,000 CAD / year
- Full-time
· Support field sales execution by providing reporting, customer updates, promotional information, and issue resolution.
Added 50 mins ago
Special Projects Lead (Strategic Planning Analyst II)
City of Edmonton
AB
…current-state practices, and design practical business processes that support the stewardship of public parking and curbside infrastructure. Working in close alignment with internal service…
Added 50 mins ago
W
Business Systems Analyst- EDI
Wajax
Montreal, QC · Lachine, QC
- Full-time
…user requirements and business processes. Change agent, to support user compliance and understanding of new…
Added 50 mins ago
FC
Senior QA Analyst
First Canadian Financial Group
Sherwood Park, AB
- Full-time
…opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and…
Added 50 mins ago
BC
Risk Analyst - Ontario Line Subway Project
Bantrel Co.
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
We are seeking a Risk Analyst to join our Infrastructure team, based out of Toronto. The Risk Analyst will support the identification, tracking, and reporting of project risks across a…
Added 50 mins ago
A
Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
Acumatica is looking for a Senior System Analyst to join our Payments Team in Montreal/Ottawa! This position follows a hybrid work model, offering a balance of remote work and in-office…
Added 1 hour ago
DG
Business Systems Analyst
DRA Global
Toronto, ON
- Full-time
The Business Systems Analyst - ERP is responsible for analyzing, designing, and implementing ERP systems for the business and in addition manages initiatives, enhancements, upgrades and…
Added 1 hour ago
CS
Business Data Analyst - Analyste de données d’affaires
Cynet Systems
Montreal, QC
- $43.42 to $48.42 CAD / hour
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 1 hour ago
L
Senior Security Operations Centre Analyst (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
Job Title: Senior Security Operations Centre Analyst
Added 1 hour ago
A
Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
Acumatica is looking for a Senior System Analyst to join our Payments Team in Montreal/Ottawa! This position follows a hybrid work model, offering a balance of remote work and in-office…
Added 1 hour ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.

Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Business Analyst - Salesforce Implementations

Location: PCS CA, Toronto

Years of Experience: 10-15 Years

Job Summary: We are seeking a seasoned Business Analyst with over 10 years of experience specializing in Salesforce implementations. The ideal candidate will possess a deep understanding of Salesforce core modules, particularly in Service Cloud, Experience Cloud, and Case Management workflows. This role requires expertise in requirements gathering, process engineering, and Agile methodologies to drive successful project outcomes.

Responsibilities

Lead discovery and grooming workshops to capture functional requirements and write user stories with acceptance criteria.
Map current vs. future-state business processes to identify gaps and opportunities for improvement.
Collaborate with cross-functional teams during Agile sprint planning and backlog grooming sessions.
Define User Acceptance Testing (UAT) strategies and facilitate end-user testing to ensure solutions meet business needs.
Create user training documentation and provide change management support to ensure smooth transitions.
Communicate technical concepts effectively to non-technical stakeholders.

Mandatory Skills

10+ years of experience as a Business Analyst with a focus on Salesforce implementations.
Strong knowledge of Salesforce core modules, including Service Cloud and Experience Cloud.
Proven experience in requirements and process engineering.
Expertise in Agile methodologies and UAT execution.

Preferred Skills

Understanding of AI concepts and AI-driven automation, particularly with Agentforce.
Experience with Generative AI applications in user journeys.
Knowledge of integrating Salesforce solutions with broader enterprise systems in a public sector context.

Qualifications

Bachelor's degree in Business Administration, Information Technology, or a related field.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.

Apply About employer

More about this job

Responsibilities

Lead discovery and backlog workshops, gather requirements, write user stories, and map current and future business processes. Coordinate Agile collaboration and UAT, develop training materials, support change management, and communicate effectively with non-technical stakeholders.

Requirements

Requires 10 or more years of Business Analyst experience focused on Salesforce implementations, strong knowledge of Service Cloud and Experience Cloud, and expertise in requirements and process engineering, Agile, and UAT. A bachelor's degree in Business Administration, Information Technology, or a related field is specified, along with strong analytical, problem-solving, communication, and interpersonal skills.

Skills

Salesforce
Service Cloud
Experience Cloud
Case Management
Requirements Gathering
Process Engineering
Agile Methodologies
User Acceptance Testing
User Stories
Acceptance Criteria
Business Process Mapping
Change Management
Agentforce
Generative AI
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Service Cloud
Experience Cloud
Case Management
Business Analysis
Requirements Gathering
Process Engineering
Agile Methodologies
Sprint Planning
Backlog Grooming
User Stories
Acceptance Criteria
Business Process Mapping
Gap Analysis
User Acceptance Testing
End-User Testing
Training Documentation
Change Management
Agentforce
Generative AI
AI-Driven Automation
User Journeys
Public Sector

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