Mainframe Production Support
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Years of Experience: 10-15 Years
- Posting language
- English
- Posted
Original job description
Job Requirements
Senior IT Support Analyst
Location: PCS CA, Toronto
Years of Experience: 10-15 Years
Job Summary: We are seeking a motivated Senior IT Support Analyst to join our production support team. This role is critical in handling basic issue triage, monitoring, and first-level resolution of Java/.NET-based applications. The IT Support Analyst will serve as the frontline safeguard for our IT ecosystem, ensuring maximum system availability and operational continuity.
Responsibilities
Work Experience
15-30Years
Senior IT Support Analyst
Location: PCS CA, Toronto
Years of Experience: 10-15 Years
Job Summary: We are seeking a motivated Senior IT Support Analyst to join our production support team. This role is critical in handling basic issue triage, monitoring, and first-level resolution of Java/.NET-based applications. The IT Support Analyst will serve as the frontline safeguard for our IT ecosystem, ensuring maximum system availability and operational continuity.
Responsibilities
- Monitor critical enterprise applications developed in Java, .NET, C#, and Mainframe environments to maintain optimal uptime and operational stability.
- Oversee and manage enterprise batch job scheduling across systems using tools such as Autosys and ESP to ensure timely data processing and execution.
- Leverage enterprise monitoring platforms including AppDynamics, Splunk, and Power Automate to track overall system health, diagnose anomalous patterns, and analyze log files.
- Perform first-level troubleshooting for basic errors, execute quick-turnaround incident resolution, and document end-to-end details within the ticketing system.
- Manage incident escalation pathways by routing complex, high-priority issues to L2 support, lead developers, and infrastructure specialists.
- Maintain, update, and refine technical runbooks, standard operating procedures, and operational knowledge bases for shift readiness.
- Application Health Monitoring (AppDynamics / Splunk) - Advanced
- Enterprise Batch Job Scheduling (Autosys / ESP) - Advanced
- Application Support (Java / J2EE) - Advanced / Expert
- Application Support (.NET / C#) - Advanced / Expert
- Mainframe Operational Batch Support - Advanced
- Enterprise Incident Management & SLA Tracking - Advanced / Expert
- Python Scripting
- Power BI Data Visualization
- DevOps Concepts & Pipelines
- Process Automation (Power Automate)
- Technical Runbook & Operational Documentation
- Cross-Functional Escalation & Coordination
Work Experience
15-30Years
More about this job
Responsibilities
Monitor Java, .NET, and mainframe applications and manage enterprise batch scheduling to maintain system availability and timely processing. Troubleshoot and resolve first-level incidents, escalate complex issues, and maintain operational runbooks and documentation.
Requirements
The role calls for 10–15 years of experience in senior IT support, with advanced skills in application monitoring, batch scheduling, Java/J2EE, .NET/C#, mainframe operations, and incident management. A bachelor's degree in Computer Science, Information Technology, or a related field is specified; Python, Power BI, DevOps, and process automation are preferred.
Skills
- Application Health Monitoring
- AppDynamics
- Splunk
- Enterprise Batch Job Scheduling
- Autosys
- ESP
- Java
- J2EE
- .NET
- C#
- Mainframe Batch Support
- Incident Management
- SLA Tracking
- Python Scripting
- Power BI
- Power Automate
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Data & Analytics
Keywords
- Production Support
- IT Support Analyst
- Application Monitoring
- AppDynamics
- Splunk
- Autosys
- ESP
- Enterprise Batch Scheduling
- Java
- J2EE
- .NET
- C#
- Mainframe
- Incident Management
- SLA Tracking
- Python
- Power BI
- Power Automate
- DevOps
- Pipelines
- Log Analysis
- Troubleshooting
- Incident Escalation
- Runbooks
- Operational Documentation
- Ticketing Systems
- System Availability
- Batch Processing