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Virtusa

Pega Smart Dispute Developer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Years of Experience: 7-10 Years
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Requirements

Job Title: Senior Pega Smart Dispute Developer

Location: PCS CA~TORONTO

Years of Experience: 7-10 Years

Job Summary: We are seeking a Senior Pega Smart Dispute Developer with 7 years of hands-on experience to design, build, and maintain enterprise dispute and fraud processing applications using Pega PRPC and the Pega Smart Dispute framework.

Responsibilities

Design, configure, and enhance Pega case structures, workflows, business rules, data transforms, and user interfaces for debit/credit card disputes.
Implement and manage REST/SOAP API integrations connecting Pega with core banking engines, payment processors, and card networks (Visa/Mastercard/Amex).
Analyze complex business requirements and translate them into scalable, guardrail-compliant Pega solutions.
Diagnose and resolve production issues, perform root cause analysis (RCA), and conduct performance tuning using Pega Tracer, Clipboard, PAL, and Splunk.
Collaborate with business analysts, cross-functional engineering teams, and QA in an Agile environment to ensure end-to-end delivery quality.

Mandatory Skills

Pega PRPC (8.x) & Smart Dispute Framework - Expert (hands-on with Smart Dispute)
Core Pega Artifacts (Flows, Case Management, Decision Rules, Data Pages) - Expert
Integrations (REST/SOAP APIs, Service/Connect Rules) - Advanced
Pega Diagnostic & Troubleshooting Tools (Tracer, Clipboard, PAL) - Advanced

Preferred Skills

Payment Card Processing, Chargebacks, and Fraud Rules - Banking & Financial Services domain knowledge
SQL - Relational Databases & SQL (Oracle / PostgreSQL)
Core Java - Core Java, Unix/Linux shell scripting, and web technologies (HTML/CSS/JavaScript)

Qualifications

Must possess a strong understanding of Pega Smart Dispute and related technologies, with a proven track record in delivering high-quality solutions in a fast-paced environment.

Work Experience

7-10Years

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More about this job

Responsibilities

Design, configure, and maintain Pega dispute and fraud applications, including case structures, workflows, business rules, user interfaces, and integrations with banking systems and card networks. Troubleshoot production issues, perform root cause analysis and performance tuning, and collaborate with business analysts, engineering teams, and QA to deliver solutions in an Agile environment.

Requirements

Requires 7–10 years of experience, including hands-on expertise with Pega PRPC 8.x and the Pega Smart Dispute framework, plus advanced knowledge of Pega artifacts, integrations, and diagnostic tools. Payment card processing, banking domain knowledge, SQL, Java, Unix/Linux scripting, and web technologies are preferred.

Skills

Pega PRPC
Pega Smart Dispute Framework
Pega Case Management
Pega Flows
Decision Rules
Data Pages
REST/SOAP APIs
Service and Connect Rules
Pega Tracer
Clipboard
PAL
Splunk
Payment Card Processing
SQL
Core Java
Unix/Linux Shell Scripting

Visa sponsorship

Not detected in the job text

Keywords

Pega PRPC 8.x
Pega Smart Dispute Framework
Dispute Processing
Fraud Processing
Case Management
Workflows
Business Rules
Data Transforms
User Interfaces
REST APIs
SOAP APIs
Service Rules
Connect Rules
Core Banking
Payment Processors
Visa
Mastercard
American Express
Pega Tracer
Clipboard
PAL
Splunk
Root Cause Analysis
Performance Tuning
Agile
Chargebacks
SQL
Oracle
PostgreSQL
Core Java

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