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Virtusa

Pega Smart Dispute Developer

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
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Experience
Years of Experience: 7-10 Years
Posting language
English
Posted

Original job description

Job Requirements

Job Title: Senior Pega Smart Dispute Developer

Location: PCS CA~TORONTO

Years of Experience: 7-10 Years

Job Summary: We are seeking a Senior Pega Smart Dispute Developer with 7 years of hands-on experience to design, build, and maintain enterprise dispute and fraud processing applications using Pega PRPC and the Pega Smart Dispute framework.

Responsibilities

  • Design, configure, and enhance Pega case structures, workflows, business rules, data transforms, and user interfaces for debit/credit card disputes.
  • Implement and manage REST/SOAP API integrations connecting Pega with core banking engines, payment processors, and card networks (Visa/Mastercard/Amex).
  • Analyze complex business requirements and translate them into scalable, guardrail-compliant Pega solutions.
  • Diagnose and resolve production issues, perform root cause analysis (RCA), and conduct performance tuning using Pega Tracer, Clipboard, PAL, and Splunk.
  • Collaborate with business analysts, cross-functional engineering teams, and QA in an Agile environment to ensure end-to-end delivery quality.

Mandatory Skills

  • Pega PRPC (8.x) & Smart Dispute Framework - Expert (hands-on with Smart Dispute)
  • Core Pega Artifacts (Flows, Case Management, Decision Rules, Data Pages) - Expert
  • Integrations (REST/SOAP APIs, Service/Connect Rules) - Advanced
  • Pega Diagnostic & Troubleshooting Tools (Tracer, Clipboard, PAL) - Advanced

Preferred Skills

  • Payment Card Processing, Chargebacks, and Fraud Rules - Banking & Financial Services domain knowledge
  • SQL - Relational Databases & SQL (Oracle / PostgreSQL)
  • Core Java - Core Java, Unix/Linux shell scripting, and web technologies (HTML/CSS/JavaScript)

Qualifications

Must possess a strong understanding of Pega Smart Dispute and related technologies, with a proven track record in delivering high-quality solutions in a fast-paced environment.

Work Experience

7-10Years
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More about this job

Responsibilities

Design, configure, and maintain Pega Smart Dispute applications and workflows for debit and credit card disputes, including integrations with banking systems, payment processors, and card networks. Troubleshoot production issues, perform root cause analysis and performance tuning, and collaborate with business, engineering, and QA teams to deliver solutions.

Requirements

Requires 7–10 years of experience, including hands-on expertise with Pega PRPC 8.x and the Smart Dispute framework, core Pega artifacts, integrations, and diagnostic tools. Preferred qualifications include payment card and banking domain knowledge, SQL, Core Java, Unix/Linux shell scripting, and web technologies.

Skills

  • Pega PRPC
  • Pega Smart Dispute Framework
  • Case Management
  • Workflow Design
  • Decision Rules
  • Data Pages
  • REST/SOAP APIs
  • Pega Diagnostic Tools
  • Payment Card Processing
  • Chargebacks
  • Fraud Rules
  • SQL
  • Core Java
  • Unix/Linux Shell Scripting
  • Agile

Visa sponsorship

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Categories

  • Software
  • Technology
  • Finance & Accounting

Keywords

  • Pega PRPC 8.x
  • Pega Smart Dispute Framework
  • Case Management
  • Flows
  • Decision Rules
  • Data Pages
  • Data Transforms
  • User Interfaces
  • REST APIs
  • SOAP APIs
  • Service Rules
  • Connect Rules
  • Pega Tracer
  • Clipboard
  • PAL
  • Splunk
  • Payment Card Processing
  • Chargebacks
  • Fraud Rules
  • Banking
  • Financial Services
  • SQL
  • Oracle
  • PostgreSQL
  • Core Java
  • Unix/Linux Shell Scripting
  • HTML
  • CSS
  • JavaScript
  • Agile

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