Production Support
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Years of Experience: 5-7 Years
- Posting language
- English
- Posted
Original job description
Job Requirements
IT Production Support Engineer
Location: PCS CA, Toronto
Years of Experience: 5-7 Years
Job Summary: We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS) to manage, monitor, and support our critical business applications.
Responsibilities
Work Experience
5-7Years
IT Production Support Engineer
Location: PCS CA, Toronto
Years of Experience: 5-7 Years
Job Summary: We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS) to manage, monitor, and support our critical business applications.
Responsibilities
- Provide L2 production support for business applications hosted on AWS platforms.
- Monitor infrastructure using cloud-native and third-party monitoring tools.
- Automate routine operational tasks using Python, Shell scripting, and Power Automate.
- Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.
- Manage infrastructure provisioning, deployment, and automation using AWS CDK and CI/CD pipelines for release management.
- AWS CDK (AWS Cloud Development Kit) – Expert level
- AWS Cloud Infrastructure & Platform Services – Expert level
- Expert-level proficiency in AWS platform, Strong knowledge of AWS and/or Azure
- Hands-on knowledge of Python, Shell scripting, and Power Automate
- Maintain and support BI tools such as Power BI and Cognos
- Familiarity with Git, CI/CD pipelines, and GitHub Copilot
- Exposure to AI/ML or Gen AI
- Familiarity with Cloudera and Axiom
- ITIL Certification or Incident/Problem Management exposure
Work Experience
5-7Years
More about this job
Responsibilities
Provide L2 production support for business applications hosted on AWS, monitor infrastructure, and resolve incidents with development and cloud engineering teams. Automate operational tasks and manage infrastructure provisioning, deployments, and release processes using AWS CDK and CI/CD pipelines.
Requirements
Requires 5–7 years of experience, expert-level knowledge of AWS CDK and AWS cloud infrastructure and platform services, and hands-on experience with Python, Shell scripting, and Power Automate. The role also supports Power BI and Cognos; familiarity with Git, CI/CD, AI/ML or generative AI, Cloudera, Axiom, and ITIL or incident/problem management is preferred.
Skills
- AWS CDK
- AWS Cloud Infrastructure
- AWS Platform Services
- Cloud Technologies
- Python
- Shell Scripting
- Power Automate
- Production Support
- Incident Management
- Infrastructure Monitoring
- Infrastructure Provisioning
- CI/CD Pipelines
- Power BI
- Cognos
- Git
- ITIL
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Data & Analytics
Keywords
- AWS
- AWS CDK
- Cloud Infrastructure
- Cloud Platform Services
- Production Support
- L2 Support
- Business Applications
- Infrastructure Monitoring
- Python
- Shell Scripting
- Power Automate
- Incident Management
- Preventive Measures
- Infrastructure Provisioning
- Deployment Automation
- CI/CD Pipelines
- Release Management
- Power BI
- Cognos
- Git
- GitHub Copilot
- AI/ML
- Generative AI
- Cloudera
- Axiom
- ITIL
- Problem Management
- Azure