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Virtusa

Production Support Engineer

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
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Experience
Years of Experience: 7-10 Years
Posting language
English
Posted

Original job description

Job Requirements

Production Support Engineer

Location: PCS CA~TORONTO

Years of Experience: 7-10 Years

Job Summary: We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS, Azure) and DevOps practices to manage, monitor, and support our critical business applications.

Responsibilities

  • Provide L2 support for applications hosted on AWS/Azure platforms.
  • Monitor infrastructure using cloud-native and third-party monitoring tools.
  • Troubleshoot application and infrastructure issues related to CI/CD pipelines and cloud deployments.
  • Automate routine operational tasks using Python, Shell scripting, and Power Automate. Maintain and support BI tools such as Power BI and Cognos.
  • Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.

Mandatory Skills

  • Expert-level proficiency in AWS/Azure platform.
  • Troubleshoot issues related to CI/CD pipelines and cloud deployments.
  • Hands-on knowledge of Python, Shell scripting, and Power Automate.
  • Maintain and support BI tools such as Power BI and Cognos.
  • Strong knowledge of AWS and/or Azure.

Preferred Skills

  • Familiarity with Git, CI/CD pipelines, and GitHub Copilot.
  • Exposure to AI/ML or Gen AI.
  • Familiarity with Cloudera and Axiom.
  • ITIL Certification or Incident/Problem Management exposure.

Deal Breaker Skill: Terraform

Work Experience

1015years
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More about this job

Responsibilities

Provide L2 production support for applications hosted on AWS and Azure, monitor cloud infrastructure, and troubleshoot application, infrastructure, CI/CD, and deployment issues. Automate routine operational tasks, support Power BI and Cognos, and collaborate with development and cloud engineering teams to resolve incidents and prevent recurrence.

Requirements

The role requires 10 or more years of experience and strong AWS and/or Azure expertise, including troubleshooting CI/CD pipelines and cloud deployments. Hands-on Python, Shell scripting, and Power Automate skills, along with support experience for Power BI and Cognos, are required; Terraform is identified as a deal-breaker skill.

Skills

  • AWS
  • Azure
  • Production Support
  • Cloud Monitoring
  • Incident Management
  • CI/CD Pipelines
  • Cloud Deployments
  • Python
  • Shell Scripting
  • Power Automate
  • Power BI
  • Cognos
  • Git
  • GitHub Copilot
  • Terraform
  • ITIL

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Customer Service & Support
  • Data & Analytics

Keywords

  • Production Support
  • L2 Support
  • AWS
  • Azure
  • Cloud Technologies
  • Cloud Monitoring
  • Infrastructure Monitoring
  • CI/CD Pipelines
  • Cloud Deployments
  • Python
  • Shell Scripting
  • Power Automate
  • Power BI
  • Cognos
  • Git
  • GitHub Copilot
  • Terraform
  • AI/ML
  • Generative AI
  • Cloudera
  • Axiom
  • ITIL
  • Incident Management
  • Problem Management
  • DevOps

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