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Added 12 mins ago
Manager, Credit Operations
Highclere Capital
Vaughan, ON
Full-time
Highclere Capital is a growing Ontario-based mortgage finance company focused on providing innovative lending solutions to underserved borrowers across Canada. With a sharp eye on…
Added 27 mins ago
US Corporates - Credit Analyst, Director - Industrials & Transportation - Toronto
Fitch Ratings
Toronto, ON
Full-time
US Corporates – Credit Analyst, Director - Industrials & Transportation
Added 27 mins ago
Manager, Collections
Rogers Bank
North Vancouver, BC
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 27 mins ago
Pharmacist
Michael Garron Hospital
Toronto, ON
Full-time
Reports any medication discrepancies to the Director or Manager, Pharmaceutical Services; identifies corrective action and documents as a medication incident if needed.
Added 56 mins ago
Senior Systems Engineer
Aviso
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Reporting to the Director, Technology Support Services, the Senior Systems Engineer is responsible for independently operating, engineering, and improving Aviso's hybrid infrastructure…
Added 56 mins ago
Service Designer, Temporary
Aviso
Vancouver, BC
Contract
Reporting to the Director, Service Design, the Service Designer is responsible for managing two customer journeys for one of Aviso's lines of businesses. You are an influential storyteller…
Added 56 mins ago
Senior Data Engineer, Temporary
Aviso
Toronto, ON
Temporary
Reporting to the Sr Director, Data Platform Delivery and Engineering, the Data Engineer is responsible for designing, building, and collaborating with Development, Security, and TSP Ops…
Added 1 hour ago
Research Grants Officer
University of Victoria
Victoria, BC
Full-time
…university research grant applications. Reporting to the Associate Director, Research Grants (ADRG), the Research Grants Officer (RGO) works collaboratively as part of a grant support…
Added 1 hour ago
Security GRC Specialist
Aviso
Toronto, ON
$105,000 to $125,000 CAD / year
Full-time
Reporting to the Director of Security Governance, Risk & Compliance (GRC), the Security GRC Specialist will be responsible to govern the risk management lifecycle, including monitoring…
Added 1 hour ago
Solution Architect
Aviso
Toronto, ON
$150,000 to $168,000 CAD / year
Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 1 hour ago
Senior Analyst Financial and Estate Planning
National Bank of Canada
Montreal, QC
Full-time
…achieve their financial goals. You will report to the Senior Director, Tax and Financial Planning Solutions. Our team stands out for its expertise, collaborative mindset and commitment to…
Added 1 hour ago
Senior Analyst Accountant
National Bank of Canada
Montreal, QC
Full-time
Identify issues, contribute to the development of tailored solutions, and ensure their proper implementation in collaboration with your colleagues to support the execution of activities…
Added 2 hours ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
…experience in the insurance industry to a multitude of actuarial solutions. A career in our P&C Actuarial Services practice, within Risk Modelling Services, will provide you with the…
Added 3 hours ago
PREVISUALIZATION ARTIST
Terribly Wonderful
Toronto, ON
Full-time
Working closely with the Director and Previsualization Supervisor, the Previs Artist will translate scripts, storyboards, and creative direction into cinematic sequences that establish shot…
Added 4 hours ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the direction of the Centre Director, the Manager will provide scientific, operational, and strategic leadership for the Centre's research activities and support its continued…
Added 4 hours ago
Regional Director, Cleaning Services
BGIS
Toronto, ON
Full-time
Job Summary: The Director must be willing to participate in cross functional problem solving and process improvement efforts to understand, document, and improve current procedures focused…
Added 4 hours ago
Director, E-commerce & Digital Growth, Agricultural Retail
Talencore
ON · London (Sunningdale / West Masonville / Medway / NE Hyde Park / East Fox Hollow), Ontario
Full-time
The Director, E-commerce & Digital Growth will own the performance of our direct-to-consumer websites, online marketplaces and B2B Partner Portal. This person will be accountable for…
Added 5 hours ago
Associate Director of the Minnesota Rehabilitation and Reinvestment Act (State Prog Admin Manager Senior)
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: Associate Director of the Minnesota Rehabilitation and Reinvestment Act (State Prog Admin Manager Senior)
Added 8 hours ago
Regional Director, Cleaning Services
BGIS
Toronto, ON
Full-time
Job Summary: The Director must be willing to participate in cross functional problem solving and process improvement efforts to understand, document, and improve current procedures focused…
Added 12 hours ago
Manager, Collections
Rogers Bank
Sherwood Park, AB
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 13 hours ago
Manager, Collections
Rogers Bank
PE · Bloomfield Station, PE
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 13 hours ago
Manager, Collections
Rogers Bank
Charlottetown, PE
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 13 hours ago
Manager, Collections
Rogers Bank
Kincardine, ON
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 13 hours ago
Manager, Collections
Rogers Bank
Dartmouth, NS
Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 15 hours ago
Sales Support Associate III
Coach
Laval, QC
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…

Visa

Consultant, Client Success

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

Own post-sale operational relationships with assigned clients, coordinate product implementations, and develop success plans that improve adoption, performance, and value realization. Lead client reviews and education, coordinate specialist support, and manage escalations while identifying opportunities to optimize client outcomes.

Requirements

Requires at least five years of relevant experience with a bachelor’s degree, or an applicable advanced degree and the stated alternative experience; preferred qualifications indicate greater experience. Candidates should bring client relationship and success-planning experience, data analysis and communication skills, Microsoft Office proficiency, and knowledge of the payments industry.

Skills

Client Success Planning
Product Adoption
Implementation Coordination
Data Analysis
Business Recommendations
Client Health Monitoring
Stakeholder Communication
Cross-Functional Collaboration
Issue and Incident Management
Client Education and Training
Operational Reviews
Microsoft Office
Payment Industry Knowledge
Critical Thinking
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Client Services
Payments Technology
Payment Processing
Visa Products
Product Adoption
Client Success Plans
Success Metrics
Client Health Monitoring
Data Analysis
Business Recommendations
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Generative AI
ChatGPT
Microsoft Copilot
Implementation Readiness
Geographic Expansion
Self-Service Tools
Client Education
Webinars
Visa Rules
Business Enhancement Releases
Operational Reviews
Incident Management
Crisis Response
Project Management
Regulatory Environments
Customer-Centricity

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