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Added 59 mins ago
Mechanical Engineer, Major Pursuits - Canem
Canem Systems Ltd.
Calgary, AB
Full-time
Reporting to the Director, Major Pursuits (Calgary), the Mechanical Engineer, Major Pursuits - Canem will use their engineering and design experience to support the Major Pursuits Team in…
Added 59 mins ago
Electrical Engineer, Major Pursuits - Canem
Canem Systems Ltd.
Calgary, AB
Full-time
Reporting to the Director, Major Pursuits - Canem, the Electrical Engineer will use their engineering and design experience to support the Major Pursuits Team in various activities…
Added 59 mins ago
Bid Director - Major Infrastructures
EBC Inc.
Mississauga, ON
Proficiency with Microsoft Office Suite; familiarity with scheduling software (Primavera P6 or Microsoft Project), estimating systems, and collaborative proposal management platforms is…
Added 59 mins ago
Project Director
EBC Inc.
Mississauga, ON
Under the supervision of the Vice President of the Civil Operations, the Project Director is fully responsible for all the proposals he will be involved with, with or without the assistance…
Added 59 mins ago
Senior Electrical Engineer
EBC Inc.
BC · Campbell River Outskirts, British Columbia
Reporting to the Project Director, the Project Engineer - Electrical & Controls owns the engineering delivery of the project's electrical, controls, HVAC, fire protection and diesel…
Added 2 hours ago
Senior Finance Coordinator
Yemen HR Consulting
Aden
Full-time
LINE MANAGEMENT RESPONSIBILITIES: Senior Finance Officer & Finance & Admin Officers.
Added 2 hours ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
…support for the ICT Team. In addition the incumbent will complete project work as directed by the Director of…
Added 3 hours ago
Associate Director, Strategic Initiatives, Wealth Planning
BMO
Toronto, ON · FCP
Full-time
Provides operations expertise in the design, development, management and implementation of assigned projects from business case development through to execution. Works across BMO to deliver…
Added 3 hours ago
Communications Advisor - Ontario
EBC Inc.
Mississauga, ON
…our competent, committed and motivated staff. Our site and project management teams are supported by a dedicated administrative group, a collaboration that is essential to achieving our…
Added 3 hours ago
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 4 hours ago
Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
Full-time
As the Senior Director within the Salesforce Controllership group, you will be the strategic owner of our Finance system architecture, data flow, and enhancement roadmap. It is a critical…
Added 4 hours ago
NICU Parent Partner Coordinator
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Demonstrated experience working independently using project management techniques to handle multiple projects, collaborating as a strong team member is an asset.
Added 5 hours ago
E-Commerce and Analytics Manager
H.I.S Canada Travel Inc.
Toronto, ON
Full-time
Reports To: Senior Director, Integrated Marketing
Added 5 hours ago
Project Manager - IT
Distribution stox
Boucherville, QC
Full-time
We are seeking a Project Manager. Reporting to the Director of the Project Management Office, the successful candidate will be responsible for analyzing requests, gathering business…
Added 5 hours ago
Sales Director - Canada
CBRE
Vancouver, BC
Full-time
Drive our growth as a Sales Director by securing high-profile business within key market sectors. You will lead the design of tailored sales solutions that address the unique needs of our…
Added 5 hours ago
Account Manager
Lemieux Bédard
Sherbrooke, QC
Full-time
…with clients, they support the Account Supervisor or Account Director by proposing effective communication strategies for the success of the health product brands under their…
Added 5 hours ago
Operations Lead
Canadian Institute for Safety Wellness & Performance CISWP
Saskatoon, SK
$94,000 to $110,000 CAD / year
Full-time
Under the supervision of the Director of Operations, the Operations Lead will provide project management support for CISWP’s ongoing core research initiatives. The role serves as a subject…
Added 5 hours ago
Manager, Guide Dog Training
Canadian National Institute for the Blind
Carleton Place, ON
$85,556 to $106,945 CAD / year
Full-time
Reports To: Director, Guide Dog Training & Apprenticeships
Added 5 hours ago
Sales Director
Convergint Technologies Ltd
Mississauga, ON
$150,000 to $200,000 CAD / year
Convergint is looking for a team-oriented, Sales Director to join our amazing culture in Toronto, ON. As a Sales Director, you will be responsible for the strategy, performance, and…
Added 6 hours ago
Consultant Conversion - Director, Tech Program Mgmt III
Morgan Stanley
Montreal, QC
Full-time
…infrastructure planning, resource assignment, financial planning, project planning, invoicing approval and the management of vendors and internal Morgan Stanley partners to bring a project…
Added 6 hours ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
Full-time
Working under the Director, Integrated Commercial Marketing & Fan Engagement, you will help lead integrated commercial marketing across MLSE’s Football Vertical and West Campus. From annual…
Added 6 hours ago
Director EIAM Strategy &Technical Product Management (Global Security)
RBC
Vancouver, BC · Toronto, ON · Bedford, QC
Full-time
The Director of EIAM Strategy & Technical Product Management is responsible for defining and executing integrated product strategy across Royal Bank of Canada's Enterprise Identity and…
Added 6 hours ago
AI Learning Associate Director - Learning and Development (18-month contract)
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Calgary, AB · Waterloo, ON
Exceptional project leadership, prioritization, and stakeholder management skills.
Added 6 hours ago
Accounting Manager (18 Month Contract)
Clio
Burnaby, BC · Vancouver, BC
Full-time
Lead project management initiatives for the accounting function, including the implementation of new software for automation and efficiencies, and serve as the finance representative on…
Added 7 hours ago
Senior Manager, HRIS
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Sr. Director, HR Technology & Employee Experience, the Sr. Manager, HRIS is accountable for the integrity, quality, and future-readiness of Extendicare's HR system…

Visa

Consultant, Client Success

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

Own post-sale operational relationships with assigned clients, coordinate product implementations, and develop success plans that improve adoption, performance, and value realization. Lead client reviews and education, coordinate specialist support, and manage escalations while identifying opportunities to optimize client outcomes.

Requirements

Requires at least five years of relevant experience with a bachelor’s degree, or an applicable advanced degree and the stated alternative experience; preferred qualifications indicate greater experience. Candidates should bring client relationship and success-planning experience, data analysis and communication skills, Microsoft Office proficiency, and knowledge of the payments industry.

Skills

Client Success Planning
Product Adoption
Implementation Coordination
Data Analysis
Business Recommendations
Client Health Monitoring
Stakeholder Communication
Cross-Functional Collaboration
Issue and Incident Management
Client Education and Training
Operational Reviews
Microsoft Office
Payment Industry Knowledge
Critical Thinking
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Client Services
Payments Technology
Payment Processing
Visa Products
Product Adoption
Client Success Plans
Success Metrics
Client Health Monitoring
Data Analysis
Business Recommendations
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Generative AI
ChatGPT
Microsoft Copilot
Implementation Readiness
Geographic Expansion
Self-Service Tools
Client Education
Webinars
Visa Rules
Business Enhancement Releases
Operational Reviews
Incident Management
Crisis Response
Project Management
Regulatory Environments
Customer-Centricity

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