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Added 20 mins ago
GT
Risk Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $35 to $42 CAD / hour
- Contract
…Diligence, Sanctions and Anti-Bribery/Anti-Corruption. Roles help to support compliance in these areas and other legislation in each jurisdiction where TD operates. The AML Financial Crime…
Added 20 mins ago
WA
Full-Time Client Care Representative
We An-Ser
Regina, SK
- Full-time
At We An-Ser, we believe that exceptional, industry-leading customer service begins from within. It starts by cultivating a workplace culture anchored in genuine support, inclusivity,…
Added 1 hour ago
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Samsung Vertical Sales Specialist
Acosta
Mississauga, ON
- Full-time
The Client Account Manager in a 3PL Retail Merchandising and Retail Marketing Execution company is accountable for all aspects of assigned client(s) support including but not limited to…
Added 3 hours ago
V
CHSP Intake Coordinator
VMCH
Mulgrave, NS
- Full-time
…clients to understand their needs and readiness, facilitate service offers and coordinate the information and handovers needed for commencement. With a focus on timely client contact,…
Added 10 hours ago
FH
Cardiac Exercise Specialist - Jim Pattison Outpatient Care & Surgery Centre
Fraser Health Authority
Surrey, BC
- $40.19 to $50.2 CAD / hour
- Full-time
…education, counseling and related patient cardiac rehabilitation support activities; acts as a resource through the collegial sharing of information and collaborates with the…
Added 11 hours ago
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RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11622
Added 11 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11622
Added 11 hours ago
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RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11693
Added 11 hours ago
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RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11517
Added 11 hours ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11693
Added 11 hours ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11693
Added 11 hours ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11517
Added 11 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11622
Added 13 hours ago
XT
Senior Account Manager
XI Technologies Inc
Calgary, AB
- Full-time
Provide quality customer service throughout the client’s journey with XI, from post-sale needs assessment and training to ongoing renewal-focused activities, working closely with XI’s…
Added 13 hours ago
CI
Account Manager Specialist
Cowan Insurance Group
Hamilton, ON · Brantford, ON · Cambridge, ON · Woodstock, ON · Paris, ON
- Full-time
The role reports to the Director, Personal Insurance. The Account Manager Specialist will be responsible for working on complex accounts, providing guidance to clients with unique Insurance…
Added 13 hours ago
CI
Claims Specialist
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Hamilton, ON · Brantford, ON · Cambridge, ON
- Full-time
…and work closely with insurers, adjusters and other internal service and sales teams to support fair, timely, and well-communicated outcomes. You are knowledgeable in the personal and…
Added 13 hours ago
Payroll and HCM Implementation Consultant
CMiC
Toronto, ON
…communicated implementation of CMiC software. The HCM HRIS Specialist also plays a role in developing, the HCM project, working with HCM Support, Product Management, Development and…
Added 14 hours ago
UJ
Luxury Destination Specialist - Tropics
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Remote, Canada
- Full-time
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…passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they…
Added 14 hours ago
UJ
Luxury Travel Advisor - Europe
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Added 14 hours ago
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Community Health Nurse - Licensed Practical Nurse - Burnaby
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…an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and follow up to enable clients and their…
Added 14 hours ago
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ES Specialist
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Added 16 hours ago
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel soir
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Mont-Royal, QC
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Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 17 hours ago
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Spécialiste du soutien aux patients /Patient Support Specialist
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Operating across all inbound omnichannel touchpoints - phone, email, and patient portal - the Patient Support Specialist manages complex reimbursement queries, program escalations, and…
Added 17 hours ago
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Specialist, Virtual Card Services
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Mississauga, ON
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…closely with the program management team to deliver exceptional client management and business objectives. You must be keen to apply your unique talents and be part of a high-performing…
Added 17 hours ago
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
LinkedIn
Longueuil, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.

Visa

Consultant, Client Success

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant, Client Success is responsible for managing the post-sale operational relationship and driving product adoption for a portfolio of clients. They act as a trusted advocate, coordinating implementation activities and optimizing client performance through proactive service strategies.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree. Strong skills in data analysis, client relationship building, and knowledge of the payment industry are required.

Skills

Client success
Relationship management
Data analysis
Payment industry knowledge
Project management
Strategic planning
Product adoption
Technical communication
Microsoft Office
Critical thinking
Problem solving
Stakeholder management
Operational support
Training development
Digital fluency
Generative AI

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Visa
Payments Technology
Operational Support
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Generative AI
ChatGPT
Microsoft Copilot
Payment Processing
Business Enhancement
Client Advocacy
Strategic Planning
Performance Optimization
Stakeholder Engagement
Training Materials
Regulatory Environment
Project Management
Client Services
Technical Solutions
Business Recommendations
Client Readiness

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