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Added 17 mins ago
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Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
RTX
Longueuil, QC
- Full-time
…marchés. Cela conduit à la nécessité d'un leadership du service client pour une entrée en service réussie de ces nouveaux…
Added 17 mins ago
PG
Senior Content Writer
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As a steward of our client’s brands, you’ll also ensure the integrity of those brands, their tone of voice,and their social objectives are embedded into every brief and opportunity. You’ll…
Added 32 mins ago
IG
Marketing Coordinator
Informa Group Plc.
Toronto, ON
- Full-time
…executing marketing campaigns designed to grow target audiences and client databases, secure consent to market, and encourage prospects to engage with relevant Informa content. You will…
Added 32 mins ago
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Financial Planner
BMO
Meaford, ON · Tara, ON
- Full-time
…solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings…
Added 32 mins ago
RB
Lead Business System Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
…ensure technical solutions meet organizational goals; test strategy and execution, designing robust frameworks for system reliability and process optimization, leveraging technology to…
Added 32 mins ago
Senior Manager, Product Marketing Strategy, Planning and Delivery, Canadian Banking
Scotiabank
Toronto, ON
Lead annual, quarterly, and in-year marketing planning processes.
Added 32 mins ago
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Vice-président(e) régional(e), Ventes – Québec et Atlantique /Regional Vice President Sales-Quebec and Atlantic Region
Sedgwick
Quebec, QC · CAN-Québec City
- Full-time
…d’affaires au moyen d’un système de gestion de la relation client (CRM), en maintenant des prévisions de ventes exactes, un suivi rigoureux de l’évolution des occasions d’affaires et des…
Added 32 mins ago
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SAP Project Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
…specialized skills across more than 40 industries, we offer Strategy & Consulting, Technology, Operations, Industry X and Accenture Song - all powered by a vast global network of Advanced…
Added 32 mins ago
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Associate Creative Director
Accenture
Toronto, ON
- Full-time
…technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise,…
Added 46 mins ago
MR
Senior Solutions Engineer
Metrics Recruitment
Vancouver, BC · Greater Vancouver, BC
- $115,000 to $140,000 CAD / year
- Full-time
Our client is a Vancouver-headquartered enterprise software company that sits at the intersection of banking and business software. Their platform lets major banks offer treasury and…
Added 46 mins ago
HR
Territory Sales Representative CA
Herc Rentals
Bonnyville, AB
- Full-time
Maintain and expand client database within your assigned territory
Added 46 mins ago
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Business Systems Analyst
TEKsystems
Toronto, ON
- $75 to $80 CAD / hour
- Contract
Driving Projects and Stakeholder Engagement: The role requires a "go-getter" who can lead, take ownership, and effectively interact with business stakeholders to gather information and…
Added 46 mins ago
PR
National Practice Leader, Private Client Insurance
Purves Redmond Limited
Toronto, ON
- Full-time
Lead client and prospect meetings, presentations, and strategic discussions to identify opportunities and demonstrate the value proposition of the Private Client offering.
Added 46 mins ago
GC
Chief Operating Officer
GlassRatner Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Few operating roles offer the opportunity to influence strategy, scale and execute at a global level. This is not a role maintaining the status quo, it’s about building what comes next. Our…
Added 47 mins ago
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Principal Enterprise Architect
RBC
Toronto, ON
- Full-time
Lead the preparation and presentation of architecture strategy through analysis of industry trends and future technology advances. Mentors less experienced architects.
Added 47 mins ago
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Manager, Community Engagement
TD
London, ON · Ottawa, ON
- Full-time
…and regional leadership teams. The role balances thoughtful strategy, flawless execution, and strong stewardship of funds and…
Added 1 hour ago
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Content Writer (Bilingual)
seoplus+
Ottawa, ON
- Full-time
Plan and execute content marketing strategy for clients including research, target audience identification, brand messaging, and continued coordination with client.
Added 1 hour ago
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Director of Customer Success
LumiQ
Toronto, ON
- Full-time
…creating awesome proprietary content, nailing our go-to-market strategy, and being the first to shake up the industry. In 2024 we secured a strategic investment from Vertu Capital to fuel…
Added 1 hour ago
C
Sr. Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
…easy, flexible, and personalized banking solutions to enhance client experience and change the way that people bank. As an Technical Lead for Application Developer, you’ll be leading the…
Added 1 hour ago
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Associate Technical Consultant
Worley
Calgary, AB · Edmonton, AB
- Full-time
…support our customers’ decision making. We assist with asset strategy and selection, business case preparation, concept and feasibility studies, technology evaluation, energy strategies and…
Added 1 hour ago
Senior Environmental Planner
WSP
Toronto, ON
…mining, and other energy sectors. You will guide regulatory strategy, strengthen relationships with regulators, Indigenous communities, and stakeholders, and help deliver sustainable…
Added 1 hour ago
X-
Interim Executives
xNorth™ - Executive Leadership Solutions
Toronto, ON
- Contract
Start: Based on client requirements and executive availability
Added 1 hour ago
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Dealership Retail Experience Strategist [AQ-21371]
Aquent
Canada
- Contract
…retail customer journeys with the brand’s customer experience…
Added 1 hour ago
EC
Business Development Director (BDD) West - FT
EHN Canada
Nanaimo, BC
- $120,000 CAD / year
- Full-time
…portfolio. The BDD works closely with EHN leadership, Admissions, Client Care, Referent Relations, Business Development team-mates and other company resources to successfully transition…
Added 1 hour ago
EC
Business Development Director (BDD) West - FT
EHN Canada
Calgary, AB
- $120,000 CAD / year
- Full-time
…portfolio. The BDD works closely with EHN leadership, Admissions, Client Care, Referent Relations, Business Development team-mates and other company resources to successfully transition…

Visa

Consultant, Client Success

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant, Client Success is responsible for managing the post-sale operational relationship and driving product adoption for a portfolio of clients. They act as a trusted advocate, coordinating implementation activities and optimizing client performance through proactive service strategies.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree. Strong skills in data analysis, client relationship building, and knowledge of the payment industry are required.

Skills

Client success
Relationship management
Data analysis
Payment industry knowledge
Project management
Strategic planning
Product adoption
Technical communication
Microsoft Office
Critical thinking
Problem solving
Stakeholder management
Operational support
Training development
Digital fluency
Generative AI

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Visa
Payments Technology
Operational Support
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Generative AI
ChatGPT
Microsoft Copilot
Payment Processing
Business Enhancement
Client Advocacy
Strategic Planning
Performance Optimization
Stakeholder Engagement
Training Materials
Regulatory Environment
Project Management
Client Services
Technical Solutions
Business Recommendations
Client Readiness

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