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Added 2 mins ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 2 mins ago
BA
Early Childhood Educator
Burnaby Association for Community Inclusion
Burnaby, BC
- $27.53 to $31.57 CAD / hour
…Driver’s License Search completed and reviewed by the Executive…
Added 2 mins ago
A
Associate Director Identity Security
Accenture
Toronto, ON
- Full-time
Drive business development activities including origination, qualification, capture and relationship development
Added 2 mins ago
HF
Generalist - People and Safety
Hollyburn Family Services Ltd.
North Vancouver, BC
- $60,000 to $80,000 CAD / year
- Full-time
At Hollyburn Family Services, we serve, nurture, honor, and lead by providing compassionate, evidence-based care to children, youth, and families across British Columbia. As a Great Place…
Added 2 mins ago
CE
Peer Housing Navigator
CMHA Edmonton
Edmonton, AB
- $23.59 to $32.13 CAD / hour
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…community mental health and suicide prevention programs and services, CMHA Edmonton delivers a broad range of supports, including crisis response, navigation services, housing services,…
Added 2 mins ago
RT
Director, Financial Planning and Analysis
Raising The Village
Remote, Canada
- Full-time
- Remote
Job title: Director, Financial Planning and Analysis
Added 17 mins ago
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Operations manager
WPS
Shefford, QC
- Full-time
Ongoing professional development and career progression opportunities within one of the UK's leading property services businesses
Added 17 mins ago
PH
Lead, Replenishment and Distribution, Supply Chain
Provincial Health Services Authority
Cranbrook, BC
- Full-time
…techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to regulatory, and…
Added 17 mins ago
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Multiple Roles Avaliable
CEC (Cutting Edge Consulting Inc.)
Kamloops, BC
- Full-time
…providing industrial construction and specialized civil/structural services across British Columbia, Alberta, and the…
Added 17 mins ago
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Regional Service Manager (RSM007)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
…solutions, delivering integrated, best-in-class systems and services across commercial, industrial, and enterprise environments. With a strong footprint across Canada, the organization…
Added 17 mins ago
GW
Director Corporate Services
Gowling WLG
Ottawa, ON
- $160,000 to $200,000 CAD / year
- Full-time
The Director, Corporate Services is a senior leadership role responsible for overseeing the delivery of corporate services across all Gowling WLG offices nationally. This role provides…
Added 46 mins ago
SO
Director, Corporate Security
Senate of Canada | Sénat du Canada
Ottawa, ON
- $160,037 to $188,257 CAD / year
- Full-time
…work of senators. As the Senate’s chief security officer, the Director, Corporate Security will set the direction for the corporate security programs and deliver responsive, reliable and…
Added 46 mins ago
HS
HSW Advisor - 1 Full-Time, Permanent, Position in Edmonton or Calgary
Health Sciences Association of Alberta
AB · Edmonton, AB
- Full-time
…in either the Edmonton or Calgary office, reporting to the Director, Negotiations and Organizing. This in-scope position will be responsible for the provision of professional health, safety…
Added 46 mins ago
G
Financial Reporting Accountant - Corporate Services
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Calgary, AB
- Temporary
Graham is actively recruiting for a Financial Reporting Accountant supporting the Corporate Services Division. Reporting to the Corporate Finance Director the Financial Reporting Accountant…
Added 47 mins ago
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Opulence Education Group
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…competencies, and ethical foundations required for careers in social services and community support…
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Counselling/Psychology Instructor
Opulence Education Group
Vancouver, BC
Contribute to curriculum review, course development, and continuous improvement initiatives.
Added 1 hour ago
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Disability Management & Occupational Health & Safety Program Lead
BC General Employees' Union (BCGEU)
Burnaby, BC
- Full-time
…entitled to enjoy human rights, political freedom, quality public services, democratic government, and a sustainable environment, in a just society. The BCGEU commits to social justice,…
Added 1 hour ago
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Territory Manager
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Barrie, ON
- Full-time
…responsibilities include executing promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This…
Added 1 hour ago
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Registered Practical Nurse (RPN) (Part-time) - Canterbury Place (2026-10884)
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Toronto, ON · North York, ON
- Part-time
…suitability for residence and their needs. Stays up-to-date on services provided and works with residents and their families to meet the residents’…
Added 1 hour ago
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Territory Manager
Marks Supply Inc.
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- Full-time
…responsibilities include executing promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This…
Added 1 hour ago
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Territory Manager
Marks Supply Inc.
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- Full-time
…responsibilities include executing promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This…
Added 1 hour ago
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Licensed Practical Nurse - Alberta (West) (2026-10619)
Verve Senior Living
Calgary, AB
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…suitability for residence and their needs. Stays up-to-date on services provided and works with residents and their families to meet the residents’…
Added 1 hour ago
D
Directeur, Médias Numériques
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Montreal, QC
- Full-time
Désireux de comprendre, tester et mettre en œuvre de nouvelles méthodologies médias avec un accent sur l'amélioration des offres de services
Added 1 hour ago
H
Provincial Clinical Manager, Nurse Practitioner Services
HealthCareersInSask.ca
Regina, SK
- Full-time
Working collaboratively with the Director, Systemic Therapy & Outpatient Services & Chief Nursing Officer, medical and operational leaders, and interdisciplinary teams, the Clinical Manager…
Added 1 hour ago
A
Construction Manager/Site Superintendent
Ameresco
AB · Canada - Alberta - Edmonton
- Full-time
Ameresco has an immediate opening for a Construction Manager/Site Supervisor. Reporting to the Project Director, the successful candidate will be located full time at a Federal Government…

Visa

Consultant, Client Success

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant, Client Success is responsible for managing the post-sale operational relationship and driving product adoption for a portfolio of clients. They act as a trusted advocate, coordinating implementation activities and optimizing client performance through proactive service strategies.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree. Strong skills in data analysis, client relationship building, and knowledge of the payment industry are required.

Skills

Client success
Relationship management
Data analysis
Payment industry knowledge
Project management
Strategic planning
Product adoption
Technical communication
Microsoft Office
Critical thinking
Problem solving
Stakeholder management
Operational support
Training development
Digital fluency
Generative AI

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Visa
Payments Technology
Operational Support
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Generative AI
ChatGPT
Microsoft Copilot
Payment Processing
Business Enhancement
Client Advocacy
Strategic Planning
Performance Optimization
Stakeholder Engagement
Training Materials
Regulatory Environment
Project Management
Client Services
Technical Solutions
Business Recommendations
Client Readiness

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