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Added 37 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 37 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 37 mins ago
T
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
- Volunteer
The Director of Engineering oversees all technical teams and ensures that research prototypes become robust, scalable platforms.
Added 38 mins ago
MN
Ma Faamii Manager
Metis Nation Saskatchewan
SK
- Up to $90,203 CAD / year
- Full-time
ACCOUNTABLE TO: Director of Child and Family Services and Ma Faamii
Added 1 hour ago
TM
Manager, Collections and Registration
Toronto Metropolitan University
Toronto, ON
- Full-time
…stewardship - managing everything from cataloging and database management to legal agreements, acquisitions, and compliance with Canadian Heritage standards. If you are a collaborative…
Added 3 hours ago
GC
Principal Engineer, Electrical
Glencore Canada
Sparwood, BC
- $153,000 to $189,000 CAD / year
- Full-time
Reporting to the Director, Maintenance, the Principal Engineer, Electrical will be central authority responsible for electrical governance, standards and compliance across all EVR assets.…
Added 3 hours ago
S
Social Worker
Sanya’k̓ula
Port Coquitlam, BC
- Full-time
Collaborates with designated care management personnel to facilitate the management of cases with complex discharge needs. Receives referrals from care management personnel and other…
Added 3 hours ago
R
Manager, Scientific Research and Experimental Development
Ryan
Saskatoon, SK
- Full-time
…and claiming SR&ED tax credits and then assisting the SR&ED Director in defending those credits when necessary in the context of a review by the Canada Revenue Agency (CRA). The work is…
Added 3 hours ago
S1
Technical Deployment Manager
Signal 1
Toronto, ON
- Full-time
…through go-live and steady-state handoff. You will run the project management backbone of each deployment: coordinating status updates, preparing and presenting steering committee (steerco)…
Added 3 hours ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Director, Animal Resources Division (ARD), the incumbent is responsible for the management of the research animal facilities at the Montreal General…
Added 3 hours ago
J
Organisational Design Consultant
Jobgether
Canada
- Volunteer
Stakeholder management: Strong engagement and communication skills at director and executive levels, including the confidence to explain capability gaps and advocate for the structural and…
Added 3 hours ago
HR
Senior Project Manager
Hitachi Rail
Toronto, ON
- Full-time
Coordinate the team regarding resources allocations within the projects with the Project Portfolio Director / Project Director,
Added 3 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 3 hours ago
R|
Clerical Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the immediate supervision of Dr. Stella Daskalopoulou, Director of the Vascular Health Unit, the incumbent will be involved in the conduct of clinical and basic research studies that…
Added 3 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
…President, Strategy, Quality, Risk and Communications, the Director, Communications and Engagement – Redevelopment Projects provides strategic direction for all communications, interest…
Added 3 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Certification in Patient Safety or completion of a Project Management Program considered an asset
Added 3 hours ago
KR
Director of Finance, FP&A
Kassen Recruitment
Burlington, ON
- Full-time
A growing, project-driven organization is seeking a Director of Finance, FP&A to play a key role in financial planning, analysis, treasury, and business decision support. This is a hands-on…
Added 3 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 4 hours ago
Manager - Distribution and Transmission Settlements
Hydro One Networks Inc
Toronto, ON
This position reports directly to the Director, Meter-to-Bill. In this position you will lead the Transmission and Distribution Settlements team to ensure that the billing, settlements and…
Added 4 hours ago
MANAGER TRANSPORTATION BUSINESS SUPPORT
City of Toronto
Toronto, ON
Reporting to the Director Transportation Business Performance, the Manager Transportation Business Support provide strategic leadership for the division's business support functions,…
Added 7 hours ago
KM
REGIONAL MANAGER - INDUSTRIAL MAINTENANCE
KPIC Maintenance Services Inc.
AB · Edmonton, AB
- Full-time
…product. Provides recommendations in writing to the Senior Management/Executive team and weekly reports to the Director,…
Added 7 hours ago
SC
Design Director
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
Poste : Directeur.trice de la conception de jeu (Design Director)
Added 8 hours ago
GT
Project Coordinator - Financials
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $55 CAD / hour
- Contract
We are seeking a highly organized, proactive, and detail-oriented professional to support project financial governance, operational governance, coordination, lead process development and…
Added 8 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 8 hours ago
C
Analyst, Corporate Strategy-EN
CAE
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…business opportunities and risks at an average cadence of ~1 project per month. Specific responsibilities include: research, financial and market modeling, company and operational analysis…

Visa

Consultant, Client Success

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant, Client Success is responsible for managing the post-sale operational relationship and driving product adoption for a portfolio of clients. They act as a trusted advocate, coordinating implementation activities and optimizing client performance through proactive service strategies.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree. Strong skills in data analysis, client relationship building, and knowledge of the payment industry are required.

Skills

Client success
Relationship management
Data analysis
Payment industry knowledge
Project management
Strategic planning
Product adoption
Technical communication
Microsoft Office
Critical thinking
Problem solving
Stakeholder management
Operational support
Training development
Digital fluency
Generative AI

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Visa
Payments Technology
Operational Support
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Generative AI
ChatGPT
Microsoft Copilot
Payment Processing
Business Enhancement
Client Advocacy
Strategic Planning
Performance Optimization
Stakeholder Engagement
Training Materials
Regulatory Environment
Project Management
Client Services
Technical Solutions
Business Recommendations
Client Readiness

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