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Added 1 min ago
LG
Environmental Lead, Highway Maintenance and Infrastructure
LaPrairie Group
Calgary, AB
- Full-time
We are looking to hire an Environmental Lead, Highway Maintenance Operations and Infrastructure based in Calgary, Alberta.
Added 1 min ago
LG
Environmental Lead, Highway Maintenance and Infrastructure
LaPrairie Group
Grimshaw, AB
- Full-time
We are looking to hire an Environmental Lead, Highway Maintenance Operations and Infrastructure based in Grimshaw, Alberta.
Added 1 min ago
S
Senior Flight Software Developer
Syntronic
Brampton, ON
- Full-time
Lead and participate in the implementation and verification of complex embedded software subsystems.
Added 1 min ago
TS
Shift Lead LPN
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Part-time
Under the direction of the Unit Manager, the Shift Lead LPN is a working lead position with limited supervision. This position focuses on the operational aspects of resident care ensuring…
Added 1 min ago
C
Sr. Mainframe - z/OS System Programmer
CIBC
Toronto, ON
- Full-time
Technical leadership - Lead complex z/OS operating system implementation, upgrade, and maintenance planning across large-scale mainframe environments. Provide subject matter expertise to…
Added 1 min ago
C
Sr. Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
…experience and change the way that people bank. As an Technical Lead for Application Developer, you’ll be leading the design and development and be the SME in developing, testing, and…
Added 1 min ago
HN
Manager, Community Programs
Hospice Niagara
St. Catharines, ON
- $65,348 to $79,199 CAD / year
- Full-time
Lead the implementation of approved program changes and initiatives.
Added 1 min ago
W
Associate Technical Consultant
Worley
Calgary, AB · Edmonton, AB
- Full-time
Assist, and later, lead the preparation of proposals, execution plans and budgets.
Added 1 min ago
CE
Senior Maintenance Coordinator, Preventative Maintenance
Cenovus Energy
Lloydminster, SK
- Full-time
Lead the development and management of detailed PM work plans in collaboration with the SAP PM development team, Reliability, and Maintenance stakeholders.
Added 15 mins ago
AA
Leader en excellence opérationnelle AOS - LEAD lean manufacturing AOS
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for a LEAD lean manufacturing AOS to join our AOS team (Airbus Operating System) team based in Mirabel (Québec, Canada), where you will…
Added 15 mins ago
M
Technical Architect- AI
Mphasis
Toronto, ON
- Full-time
We are seeking a highly experienced AI Architect to lead the design, architecture, and implementation of enterprise-scale Generative AI solutions on Google Cloud Platform (GCP). The ideal…
Added 15 mins ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 15 mins ago
IO
Environmental Advisor - Advanced (Cold Lake)
Imperial Oil
Gurneyville, AB
- Full-time
Lead implementation of appropriate environmental and regulatory practices including impact avoidance and mitigation measures for the operating facility
Added 15 mins ago
UE
PROGRAMME MANAGEMENT OFFICER
UN Environment Programme
Montreal, QC
- Temporary
…sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an…
Added 15 mins ago
MS
Project Manager – Capital Markets
MSZ Systems
Toronto, ON
- Contract
We are seeking an experienced, AI-forward Associate Director / Senior Program Manager to lead strategic AI-enabled transformation initiatives within Capital Markets.
Added 15 mins ago
AI
Lead React Native Engineer
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a Senior/Lead React Native Engineer with 8+ years of mobile engineering and 5+ years of production React Native experience.Strong expertise in React Native 0.76+, New…
Added 15 mins ago
CC
Indigenous Student Success Strategy Implementation Advisor (Contract)
Conestoga College
Kitchener, ON
- Full-time
Lead the implementation of Conestoga's Indigenous Student Success Strategy and provide institution-wide coordination to advance strategy priorities
Added 15 mins ago
ET
Guidewire Architect
Envision Technology Solutions
Markham, ON
- Other
To lead and drive a team of developers in a fast-paced environment while solving difficult business problems.
Added 15 mins ago
NV
Business Analyst - Network Infrastructure (ID#5555)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Business Analyst / Change Management Lead to assist with a Network Access Control (NAC) platform and infrastructure…
Added 15 mins ago
RP
HR Lead
RECRUITMENT PARTNERS INC.
St. Albert, AB
- Full-time
Our client is seeking an HR Lead to provide hands-on leadership across the HR function while supporting leaders and employees throughout the organization. Based in-office in St. Albert,…
Added 16 mins ago
W
Senior Associate, Administrative Assistance, W&R
WTW
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
Demonstrate autonomy and proactive initiative to plan and lead market-related activities
Added 16 mins ago
VC
Business Analyst
Valsoft Corporation
Remote, Canada
- $80,000 to $90,000 CAD / year
- Remote
Lead client interviews, workshops, and discovery sessions to understand business needs, processes, exceptions, and expected outcomes.
Added 16 mins ago
CF
Team Lead, Education
Clean Foundation
Dartmouth, NS
- Contract
You will also lead the development, implementation, and continuous improvement of educational programming, with a particular focus on high school and young adult audiences. This includes…
Added 31 mins ago
23084 - Senior Probation Officer - West Berkshire
Ministry of Justice UK
Windsor, ON
The job holder will be expected to manage and lead staff within the operational area to the required standard, and will offer support and cover to other teams/functions during periods of…
Added 31 mins ago
N
Lead Character Artist | Chef.fe d’équipe Artiste Personnage
NBCUniversal
Montreal, QC
- Full-time
NBCUniversal is seeking a Lead Character Artist to own and drive the visual quality of facial characters for an ambitious interactive entertainment experience. This role is responsible for…

Visa

Consultant, Client Success

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant, Client Success is responsible for managing the post-sale operational relationship and driving product adoption for a portfolio of clients. They act as a trusted advocate, coordinating implementation activities and optimizing client performance through proactive service strategies.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree. Strong skills in data analysis, client relationship building, and knowledge of the payment industry are required.

Skills

Client success
Relationship management
Data analysis
Payment industry knowledge
Project management
Strategic planning
Product adoption
Technical communication
Microsoft Office
Critical thinking
Problem solving
Stakeholder management
Operational support
Training development
Digital fluency
Generative AI

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Visa
Payments Technology
Operational Support
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Generative AI
ChatGPT
Microsoft Copilot
Payment Processing
Business Enhancement
Client Advocacy
Strategic Planning
Performance Optimization
Stakeholder Engagement
Training Materials
Regulatory Environment
Project Management
Client Services
Technical Solutions
Business Recommendations
Client Readiness

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