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Added 9 mins ago
M
Data Governance Analyst
Morningstar
Toronto, ON
- Full-time
Lead data governance and AI-readiness initiatives, including metadata management, data dictionary maintenance, and data lineage mapping.
Added 9 mins ago
PS
Senior Estimator
Primoris Services Corporation
Acheson, AB · Edmonton, AB · PSC Canada Corporate Office
- Full-time
…the day-to-day running of the estimating desk as the current lead moves up and should want that…
Added 23 mins ago
UT
Rédacteur technique sénior ou rédactrice technique sénior, Ingénierie L'occasion / Senior Technical Writer, Development
Unity Technologies
Montreal, QC · CAN-Montreal
- $84,200 to $126,200 CAD / year
- Full-time
Create, review, and improve AI-assisted drafts of sets of technical content (user and developer guides, API references, SDKs, code samples) for multiple products and features
Added 23 mins ago
UT
Senior BI Developer
Unity Technologies
Montreal, QC
- Full-time
…community.Unity is looking for a Senior Business Intelligence Developer to join our People Analytics team. You'll own the data foundation that the People organization and its leaders rely…
Added 24 mins ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Hamilton, ON · Ottawa, ON · Montreal, QC · Quebec, QC
- $52,000 to $59,000 CAD / year
- Full-time
Act as the Corporate team’s lead representative in DAS project discussions.
Added 31 mins ago
VI
online marketing manager
Vestra Inet
Concord, ON
- From $65,000 CAD / year
- Full-time
- On-site
…Marketing Manager with experience in SEO and AI innovations to lead our marketing team and drive the success of our clients? digital marketing initiatives. About the Role As an *Online…
Added 42 mins ago
TT
Digital Controls Technical Specialist
Trane Technologies
Montreal, QC
- Full-time
Oversee system architecture, configuration, and integration for Cloud BMS deployments. Lead remote troubleshooting, optimization, and commissioning efforts for IoT devices, HVAC controls,…
Added 1 hour ago
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Software Reliability Team Lead / Chef(fe) d'équipe, Fiabilité logicielle
Vention
Montreal, QC
- Full-time
Build and lead the Software Reliability function, a new team dedicated to the quality of everything that ships on the machine: MachineMotion controllers, firmware, and the programming…
Added 1 hour ago
M
Marketing Lead
MyVeloFit
Ottawa, ON
- Full-time
We’re looking for a Marketing Lead to take ownership of MyVeloFit’s marketing strategy and execution: building awareness, growing our community, and helping us connect more riders to their…
Added 1 hour ago
TC
IAM Policy, Controls and Compliance Metrics Manager
TMC Canada
Montreal, QC
- Full-time
Lead annual IAM tool certifications and control attestations, and support enhancements to IAM security blueprints.
Added 1 hour ago
SD
Senior Manager, Learning, Development and Engagement
Shoppers Drug Mart
Toronto, ON
- Full-time
· Lead the development and rollout of onboarding programs for new colleagues.
Added 1 hour ago
SD
Senior Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
- Full-time
…Senior Director, Pharmacy Experience and Transformation will lead the strategy and execution of transformational initiatives shaping the future of pharmacy at Shoppers Drug…
Added 1 hour ago
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Principal Mining Engineer
Worley
Markham, ON · Oakville, ON
- Full-time
Act as Mining lead, Project Manager, Project Engineer on EPCM and DE and Project Delivery scope/projects.
Added 1 hour ago
A&
Key Lead - CF Fairview Mall, Abercrombie & Fitch
Abercrombie & Fitch Co.
Toronto, ON
- Part-time
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and…
Added 1 hour ago
EC
Product Specialist- Circuit Breakers and OEM Integration
Eaton Corporation
Burlington, ON
- Full-time
Commercial Enablement: Lead the development of marketing and sales enablement materials such as price lists, application guides, product aids, catalogs, launch materials and electronic…
Added 1 hour ago
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Intermediate Controls Engineer
Worley
Calgary, AB
- Full-time
Ability to work independently & efficiently with guidance of a lead engineer when required.
Added 1 hour ago
SM
Business Development Manager
Swish Maintenance Limited
Barrie, ON
- Full-time
Added 1 hour ago
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Chief Technology Officer
Jobgether
Canada
- $225,000 to $275,000 CAD / year
- Full-time
Develop and lead a multi-year technology strategy and roadmap aligned with long-term organizational goals, ensuring the technical vision is understood and adopted across the business.
Added 1 hour ago
EL
Associate Director, Market Access & Reimbursement Strategy Speciality Portfolio
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
Lead a team of head office-based Market Access Managers supporting the specialty portfolio (Oncology, Immunology and Neuroscience), including: goal-setting, performance management,…
Added 1 hour ago
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Tech Lead - Application Development N 4C
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
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Sr. Tech Lead - Application Development N 4D
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Global Relationship Manager
BrightClaim
ON
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Sr. Developer - Application Development N 4B
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Tech Lead - Application Development JAVA N 4C
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…

Visa

Consultant, Client Success

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant, Client Success is responsible for managing the post-sale operational relationship and driving product adoption for a portfolio of clients. They act as a trusted advocate, coordinating implementation activities and optimizing client performance through proactive service strategies.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree. Strong skills in data analysis, client relationship building, and knowledge of the payment industry are required.

Skills

Client success
Relationship management
Data analysis
Payment industry knowledge
Project management
Strategic planning
Product adoption
Technical communication
Microsoft Office
Critical thinking
Problem solving
Stakeholder management
Operational support
Training development
Digital fluency
Generative AI

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Visa
Payments Technology
Operational Support
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Generative AI
ChatGPT
Microsoft Copilot
Payment Processing
Business Enhancement
Client Advocacy
Strategic Planning
Performance Optimization
Stakeholder Engagement
Training Materials
Regulatory Environment
Project Management
Client Services
Technical Solutions
Business Recommendations
Client Readiness

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