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Added 13 mins ago
TU
Product and Partnerships Graduate Scheme - Halifax
targetjobs UK
Halifax, NS
- Full-time
Our Product and Partnerships Graduate Scheme is designed to develop the next generation of product leaders: curious thinkers, data explorers and customer-first creators who can turn insight…
Added 13 mins ago
MB
Coordinator, Marketing
Maison Birks
Montreal, QC
- Full-time
Responsible for updating retailer partners communication portal with latest marketing materials (campaign, product launches, wholesale packages etc.)
Added 13 mins ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Fort McMurray, AB
- Full-time
Wajax led e-learning, and product training through industry leading manufacturers.
Added 13 mins ago
E
Senior Sub-System Design Engineer
Ericsson
Ottawa, ON
- Full-time
…are seeking a Senior Sub-System Design Engineer to join our Product Systems & Integration (PSI) organization, specifically within the Performance & Allocation…
Added 13 mins ago
PE
QA Support Engineer
PheedLoop Events
Toronto, ON
- Full-time
Collaboration: Work closely with engineers and product leads to understand requirements, offer feedback, and contribute to quality improvements.
Added 13 mins ago
L
Forward Deployed Engineer
Leyton
Vancouver, BC · Greater Vancouver, BC
- €30,000 to €50,000 EUR / year
- Full-time
You will work closely with stakeholders, engineers, product owners, and our global technology teams.
Added 13 mins ago
CS
Co-op: Communications
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Added 13 mins ago
7
Product Designer
7shifts
Saskatoon, SK
- $105,000 to $130,000 CAD / year
- Full-time
As a Product Designer at 7shifts, you're building solutions that restaurants actually need. Reporting to the Senior Director, Product Design and Research, you own the full design process:…
Added 13 mins ago
J
Electrical Mechanical Technician
Jule
Toronto, ON
- Full-time
…with various department’s including, Engineering, Purchasing, Product Design, Sales, Project Management and more! Join a close-knit, high-energy team that rewards those who are naturally…
Added 13 mins ago
7
Manager, IT
7shifts
Saskatoon, SK
- $112,000 to $169,000 CAD / year
- Full-time
Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether…
Added 13 mins ago
PS
Director, PMO
Periscope Search Group
Toronto, ON
- Full-time
Our client is a global digital product engineering firm with 16+ years of work behind it, modernizing platforms and driving digital transformation for Fortune 500 enterprises and…
Added 13 mins ago
7
Software Developer
7shifts
Toronto, ON
- $95,000 to $135,000 CAD / year
- Full-time
As an Intermediate Software Developer at 7shifts, you're a full-cycle builder, taking features from technical design to deployment across a platform used by 1M+ workers in 55,000…
Added 13 mins ago
7
Software Developer
7shifts
Saskatoon, SK
- $95,000 to $135,000 CAD / year
- Full-time
As an Intermediate Software Developer at 7shifts, you're a full-cycle builder, taking features from technical design to deployment across a platform used by 1M+ workers in 55,000…
Added 13 mins ago
7
Software Developer, Mid-Market
7shifts
Toronto, ON
- $95,000 to $135,000 CAD / year
- Full-time
As an Intermediate Software Developer, Mid-Market at 7shifts, you'll be one of the founding engineers on our mid-market squad - the team responsible for building the foundational systems…
Added 13 mins ago
7
Software Developer, Mid-Market
7shifts
Saskatoon, SK
- $95,000 to $135,000 CAD / year
- Full-time
As an Intermediate Software Developer, Mid-Market at 7shifts, you'll be one of the founding engineers on our mid-market squad - the team responsible for building the foundational systems…
Added 14 mins ago
Carrier Manager
Lush Handmade Cosmetics
Toronto, ON
Reporting to the Head of Product Planning & Logistics, the Carrier Manager undertakes the following RESPONSIBILITIES:
Added 14 mins ago
R(
Temporary Fashion Associate - PENN
Reitmans (Canada) Ltée/Ltd
Kingston, ON
- Part-time
Use product knowledge and current promotions to drive add-on sales and support store performance.
Added 28 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
…their journey with us, through implementation, enablement, and product adoption. We focus on delivering great experiences, removing barriers to success, and making sure clients get the full…
Added 28 mins ago
MT
Quality Control Technician
Metalcraft Technology Inc
Coquitlam, BC
- Full-time
Added 28 mins ago
FS
Manager, Marketing Analytics & Planning, Firehouse Subs Canada
Firehouse Subs
Toronto, ON
- Full-time
Optimize product launches through Canadian research and market trends
Added 28 mins ago
MI
CN - Strategic Account Rep
MSC Industrial Supply Co.
Windsor, ON
- Full-time
Technical product knowledge preferred relevant to the markets being served, including but not limited to fasteners, chemicals, industrial maintenance supplies, electrical, plumbing, welding…
Added 28 mins ago
ML
FSQA Technician (Afternoons)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Perform microbiological and analytical sampling for product and environment as required.
Added 28 mins ago
FH
Gestionnaire de comptes cles / Key Account Manager - Canada USA
Fuze HR Solutions
Montreal, QC
- Full-time
Do you know how to sell value, return on investment, and operational impact rather than just a product?
Added 29 mins ago
Release Manager
Epic Games
Vancouver, BC
Experience with build and release processes for Software or Games as a Service product
Added 29 mins ago
V
Product Line Manager, Hardware & Robotics / Gestionnaire de produits mécaniques et robotiques
Vention
Montreal, QC
- Full-time
As a Product Line Manager at Vention, you act as product leader for our hardware and robotics product line. You will work closely with Program Managers and Solution Architects in order to…

Visa

Consultant, Client Success

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant, Client Success is responsible for managing the post-sale operational relationship and driving product adoption for a portfolio of clients. They act as a trusted advocate, coordinating implementation activities and optimizing client performance through proactive service strategies.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree. Strong skills in data analysis, client relationship building, and knowledge of the payment industry are required.

Skills

Client success
Relationship management
Data analysis
Payment industry knowledge
Project management
Strategic planning
Product adoption
Technical communication
Microsoft Office
Critical thinking
Problem solving
Stakeholder management
Operational support
Training development
Digital fluency
Generative AI

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Visa
Payments Technology
Operational Support
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Generative AI
ChatGPT
Microsoft Copilot
Payment Processing
Business Enhancement
Client Advocacy
Strategic Planning
Performance Optimization
Stakeholder Engagement
Training Materials
Regulatory Environment
Project Management
Client Services
Technical Solutions
Business Recommendations
Client Readiness

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