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Added 4 mins ago
SI
Gestionnaire de projet - Préparation opérationnelle (ORP) / Operational Readiness Project Manager
Systemex Industries Conseils
Montreal, QC
- Full-time
…expertises complémentaires en automatisation industrielle et en services-conseils industriels. Nous accompagnons nos clients dans leur croissance en améliorant leur satisfaction, leur…
Added 4 mins ago
B
Mechanical HVAC Designer
Brunel
Burlington, ON
- $40 to $50 CAD / hour
- Contract
Our client is a fast-growing global company delivering innovative, value-added consulting, project delivery, asset operations, and maintenance solutions across some of the world’s most…
Added 4 mins ago
S
Head of Data Systems (Google Stack)
Stacktics
Toronto, ON
- Full-time
Lead thorough audits of clients'/prospects' Data Systems, and other associated platforms and technologies as applicable including performance and cloud cost-efficiency
Added 6 mins ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
…financial and business acumen, a demonstrated passion for financial services, and the ability to work effectively with cross-functional partners while building collaborative, results-driven…
Added 6 mins ago
E
Drainage Engineer
EXP
Brampton, ON
- Full-time
Prepare preliminary designs for CADD staff and review drawings for compliance with applicable industry and client standards.
Added 6 mins ago
Strategic Policy Analyst and Climate Change Navigator (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
…environment for the wellbeing and benefit of Nova Scotians. We lead government’s response to climate change and achieving net-zero by 2050. As a regulator, we help make sure the province…
Added 6 mins ago
Tourism Development Advisor - Planning and Development Officer 1-2
The Government of Nova Scotia
NS · WINDSOR, NS
Demonstrated project management skills and strategic orientation, with the ability to lead initiatives, manage multiple priorities, and deliver results
Added 6 mins ago
SC
Hydrogeology Team Lead
SLR Consulting
Guelph, ON · Toronto, ON
- Full-time
As our new Hydrogeology Team Lead, you will play an important role in leading and growing our hydrogeology team while delivering high-quality technical services to municipal, industrial,…
Added 19 mins ago
GO
Tourism Development Advisor - Planning and Development Officer 1-2
Government of Nova Scotia
Windsor, NS
- Full-time
Demonstrated project management skills and strategic orientation, with the ability to lead initiatives, manage multiple priorities, and deliver results
Added 20 mins ago
WO
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
- Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 20 mins ago
RB
Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
A Lead Full Stack Developer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and cloud…
Added 33 mins ago
A
Enterprise Account Manager, Platforms
Adyen
Toronto, ON
- Full-time
You have a minimum of 5+ years of experience in a client-facing, commercial role - such as account management, consulting, or working in the payments industry from a merchant perspective -…
Added 33 mins ago
WO
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
- Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 33 mins ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 33 mins ago
WO
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
- Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 33 mins ago
RT
Field Service Delivery Technician
Real Time Networks
Milton, ON
- Full-time
Reporting to the Manager, Technical Services and Vice President of Delivery, this position is a pivotal role in the Real Time Networks customer experience. As one of the first Real Time…
Added 35 mins ago
H&
Marketing Specialist
Harris & Company
Vancouver, BC
- Full-time
Events and seminars: Lead client seminars, educational sessions, and conferences from planning and registration through delivery and follow-up.
Added 51 mins ago
-F
Independent Contract - Jim
-30- Forensic Engineering
Toronto, ON
- Contract
…engineering professional to join 30 Forensic Engineering as Practice Lead, Geotechnical. Reporting to the Vice President, Materials, this senior position will provide technical and practice…
Added 51 mins ago
CI
Autonomy Systems Engineering Specialist / Spécialiste en ingénierie des systèmes d’autonomie
Caterpillar Inc.
Laval, QC
- Full-time
…automation and advanced materials, ensuring Caterpillar continues to lead the industry in technological excellence and engineering…
Added 1 hour ago
PM
Invoice Team Leader
Patrick Mechanical Ltd.
ON · Ontario, Canada
- Full-time
…plumbing, heating, process piping, millwright, and related services. Patrick Mechanical is a growing, dynamic, and innovative mechanical company with an extensive fleet of skilled workers…
Added 1 hour ago
R
Director-Global Tax Operations
RBC
Toronto, ON
- Full-time
This is an exciting, high-impact opportunity for people and project-minded leaders.
Added 1 hour ago
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[MONTREAL] - SWIFT/Payments IT Business Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The project involves launching new products and revamping the existing system in the Payments & Cash Management department. The objective is to develop innovative solutions to meet the…
Added 1 hour ago
D
Program Manager
DCM
Brampton, ON
- $65,149 to $81,436 CAD / year
- Full-time
Lead client project activities, including responding to inquiries and executing direct mail, print, production, estimating, inventory, kitting/fulfillment, and client deliverables
Added 1 hour ago
AI
Senior Architect
Architecture49 Inc.
Thunder Bay, ON
- Full-time
The rugged beauty of Ontario’s north inspires our region to work beyond the project and focus on the communities we serve. Our team dedicates themselves to developing our business and First…
Added 1 hour ago
AI
Senior Architect
Architecture49 Inc.
Kingston, ON
- Full-time
Lead and manage teams in producing architectural design solutions and construction drawings.

Visa

Consultant, Client Success

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant, Client Success is responsible for managing the post-sale operational relationship and driving product adoption for a portfolio of clients. They act as a trusted advocate, coordinating implementation activities and optimizing client performance through proactive service strategies.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree. Strong skills in data analysis, client relationship building, and knowledge of the payment industry are required.

Skills

Client success
Relationship management
Data analysis
Payment industry knowledge
Project management
Strategic planning
Product adoption
Technical communication
Microsoft Office
Critical thinking
Problem solving
Stakeholder management
Operational support
Training development
Digital fluency
Generative AI

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Visa
Payments Technology
Operational Support
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Generative AI
ChatGPT
Microsoft Copilot
Payment Processing
Business Enhancement
Client Advocacy
Strategic Planning
Performance Optimization
Stakeholder Engagement
Training Materials
Regulatory Environment
Project Management
Client Services
Technical Solutions
Business Recommendations
Client Readiness

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