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Added 7 mins ago
VS
Solutions Architect - Professional Services
Vena Solutions
Remote, Canada
- $106,250 to $143,750 CAD / year
- Full-time
- Remote
As a Solutions Architect, you are the technical lead on Vena implementations acting as the subject matter expertise on both domain and product knowledge for our customers, providing…
Added 8 mins ago
SD
Pharmacist - CPS
Shoppers Drug Mart
Burnaby, BC
- Part-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 8 mins ago
ZS
Sales Representative - Toronto, ON
Zedcor Security Solutions
Toronto, ON · Etobicoke, Ontario
- Full-time
Follow up on sales leads generated through website, lead generation tools, networking, phone calls or other sources.
Added 10 mins ago
SD
Senior Product Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
Participate in program leadership meetings and support or lead product-related work, as appropriate.
Added 10 mins ago
SD
Director, Virtual Care Technology Applications
Shoppers Drug Mart
Mississauga, ON · Toronto, ON
- Full-time
We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program…
Added 10 mins ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
Work effectively, with short lead times and changing customer demands
Added 10 mins ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart
Calgary, AB
- Full-time
Lead staffing and workforce planning, including recruitment, onboarding, training, scheduling and workforce utilization to ensure the pharmacy is appropriately resourced.
Added 10 mins ago
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Software Reliability Team Lead / Chef(fe) d'équipe, Fiabilité logicielle
Vention
Montreal, QC
- Full-time
…software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a…
Added 10 mins ago
SD
Director, Specialty Retail Programs
Shoppers Drug Mart
Mississauga, ON
- Full-time
Lead the strategy, development, implementation and ongoing optimization of new and existing Specialty Retail programs and initiatives across the pharmacy network.
Added 10 mins ago
SD
Technical Lead Production
Shoppers Drug Mart
Burnaby, BC
- Full-time
The Technical Lead role is a key operational role that specializes in either production coordination or technical automation support to ensure seamless pharmacy fulfillment processes.…
Added 10 mins ago
SD
Director, Preventative Care- 18 months fixed term with Benefits
Shoppers Drug Mart
Toronto, ON
- Full-time
You will lead a team of Sr. Managers and Managers and work closely with cross-functional teams and external partners. This role is instrumental in transforming how Canadians view, access…
Added 18 mins ago
M
Marketing Lead
MyVeloFit
Ottawa, ON
- Full-time
We’re a team of riders, builders, and storytellers who live for great rides and better ideas. We believe that cycling technology should empower every rider, whether they’re chasing podiums,…
Added 18 mins ago
WG
RESEARCH SCIENTIST
Whisk Group
Calgary, AB
- Full-time
At Whisk Labs, you will be at the forefront of cutting-edge extraction research. You will have the opportunity to lead and collaborate on projects that drive innovation in extraction…
Added 18 mins ago
TC
IAM Policy, Controls and Compliance Metrics Manager
TMC Canada
Montreal, QC
- Full-time
Respond to ad hoc policy, controls, and metrics inquiries from IAM, Technology, business stakeholders, regulators, and auditors.
Added 18 mins ago
E
Sales Manager
ESOPX
Alert Bay, BC
- Full-time
Proficiency in relevant software and technology
Added 18 mins ago
BH
Manager, Intergovernmental Relations
BC Housing
Burnaby, BC
- Full-time
Ability to lead, coach and motivate staff in a team setting.
Added 30 mins ago
SD
Senior Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
- Full-time
Define and lead the Pharmacy Experience and Transformation strategy and roadmap, with a strong focus on AI, automation, technology and the evolving needs of patients and pharmacy teams.
Added 31 mins ago
MT
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
…and cost-effective solutions. The successful candidate will lead technical discussions, contribute to solution design, and provide guidance to both technical and non-technical…
Added 31 mins ago
MT
Senior Infrastructure Engineer (Linux & Cloud Automation)
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
You will participate in the weekly on-call rota and must be capable of independently resolving P2 incidents and supporting the Infrastructure Lead during P1 major incident response.
Added 31 mins ago
MT
Infrastructure Engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
…status updates, and escalate to Senior Engineers/Infrastructure Lead within 30 minutes if resolution is not…
Added 33 mins ago
W
Principal Mining Engineer
Worley
Markham, ON · Oakville, ON
- Full-time
Act as Mining lead, Project Manager, Project Engineer on EPCM and DE and Project Delivery scope/projects.
Added 44 mins ago
MA
Financial Controller
MC Advisory
Souris, PE
- Full-time
…America. With a strong commitment to sustainability, advanced technology, and continuous growth, Rollo Bay Holdings Ltd. offers employees the opportunity to be part of a forward-thinking…
Added 46 mins ago
W
Intermediate Controls Engineer
Worley
Calgary, AB
- Full-time
…business case preparation, concept and feasibility studies, technology evaluation, energy strategies and asset operational…
Added 46 mins ago
SM
Business Development Manager
Swish Maintenance Limited
Barrie, ON
- Full-time
Added 46 mins ago
J
Chief Technology Officer
Jobgether
Canada
- $225,000 to $275,000 CAD / year
- Full-time
Develop and lead a multi-year technology strategy and roadmap aligned with long-term organizational goals, ensuring the technical vision is understood and adopted across the business.

Visa

Consultant, Client Success

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Director, Client Service.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant, Client Success is responsible for managing the post-sale operational relationship and driving product adoption for a portfolio of clients. They act as a trusted advocate, coordinating implementation activities and optimizing client performance through proactive service strategies.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree, or equivalent experience with an advanced degree. Strong skills in data analysis, client relationship building, and knowledge of the payment industry are required.

Skills

Client success
Relationship management
Data analysis
Payment industry knowledge
Project management
Strategic planning
Product adoption
Technical communication
Microsoft Office
Critical thinking
Problem solving
Stakeholder management
Operational support
Training development
Digital fluency
Generative AI

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Visa
Payments Technology
Operational Support
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Generative AI
ChatGPT
Microsoft Copilot
Payment Processing
Business Enhancement
Client Advocacy
Strategic Planning
Performance Optimization
Stakeholder Engagement
Training Materials
Regulatory Environment
Project Management
Client Services
Technical Solutions
Business Recommendations
Client Readiness

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