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Added 8 mins ago
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Car Wash Associate OpenRoad Mazda Port Moody
OpenRoad Auto Group
Port Moody, BC
- Part-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 8 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 mins ago
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Personal Banking Associate
TD
AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 mins ago
T
Customer Experience Associate
TD
New Hamburg, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 mins ago
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 mins ago
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Branch Manager – Montreal Downtown (Future Opportunities)
TD
Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 mins ago
Director of Warehouse and Service Operations (1026)
Trail Appliances Ltd.
Delta, BC
Success in this role requires a leader who is equally comfortable on the floor and in the data - someone who works closely with their teams, drives disciplined execution, optimizes payroll…
Added 8 mins ago
J&
EH&S Manager
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
· Serve as the primary EHS leader for assigned Canadian operations, aligning local priorities with business objectives, regulatory obligations and enterprise EHS standards.
Added 22 mins ago
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QE Lead - Automation
Capgemini
Toronto, ON
- Full-time
…intelligent automation. This role requires a hands on technical leader who can define quality strategy mentor teams and ensure high quality delivery across enterprise…
Added 22 mins ago
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Assistant General Manager - Aera
Aera
Toronto, ON
- Full-time
You are have high personal integrity, business ethics and take every opportunity to promote the restaurant
Added 22 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 22 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 22 mins ago
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Leader, Software Development
Cisco
Vancouver, BC
- Full-time
Added 22 mins ago
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EH&S Manager
Johnson & Johnson MedTech
Markham, ON
- Full-time
Serve as the primary EHS leader for assigned Canadian operations, aligning local priorities with business objectives, regulatory obligations and enterprise EHS standards.
Added 22 mins ago
TA
Director of Warehouse Operations
Trail Appliances BC
Delta, BC
- Full-time
Success in this role requires a leader who is equally comfortable on the floor and in the data - someone who works closely with their teams, drives disciplined execution, optimizes payroll…
Added 22 mins ago
MH
VIE – Demand Planning Analyst – Moët Hennessy Brands
Moët Hennessy
Montreal, QC
- Other
Charton Hobbs (CH) proudly represents Moët Hennessy (MH), the Wines & Spirits division of the LVMH Group and a world leader in luxury. We are looking for a Demand Planning Analyst to join…
Added 22 mins ago
RC
General Manager
Retirement Concepts
Surrey, BC
- $105,000 to $120,000 CAD / year
- Full-time
…other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our…
Added 22 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky Technologies™ is a global leader in the design and manufacture of high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new…
Added 22 mins ago
AI
Manager, Engineering and Project Management
American Iron & Metal (AIM)
Hamilton, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 22 mins ago
P4
Renovations Lead
Pier 4 Ltd.
Cambridge, ON
- Full-time
We have been recognized by The Global and Mail’s Report on Business as one of Canada’s Top Growing Companies in both 2024 and 2025. As a certified Great Place to Work®, we are committed to…
Added 22 mins ago
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Merchandising Intern
ADM
Calgary, AB
- Volunteer
…American locations. You’ll collaborate with colleagues across the business, develop practical skills and contribute to projects that support real business…
Added 23 mins ago
BM
Retail Team Lead / Area Supervisor
Brand Momentum
AB · Edmonton, AB
- $60,000 CAD / year
- Full-time
Ongoing coaching, development, and career progression opportunities
Added 23 mins ago
BM
Chef d’équipe en vente au détail bilingue / Bilingual Retail Team Lead
Brand Momentum
Quebec, QC
- $60,000 CAD / year
- Full-time
Brand Momentum est un leader national intégré en ventes, marketing et commerce de détail, dont le siège social est situé à Toronto. Nous favorisons des relations humaines authentiques et…
Added 23 mins ago
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Associate - Operations
EECOL
Humboldt, SK
- Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…

Visa

Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:

The Consultant Specialist, Client Success Manager is a client‑facing individual contributor role, acting as a subject‑matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems.

This role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi‑party sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with cross‑functional Visa teams to ensure executional excellence and measurable client outcomes.

The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities. In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.

This position is based in Toronto and reports to the NA Sponsor Banks Segment Director.

Key Responsibilities:

Lead implementation and adoption of Visa products, coordinating Client and Visa teams to accelerate time to value.
Understand client goals and success metrics and proactively monitor product adoption, performance, and overall client health.
Build trusted client relationships and execute Client Success Plans in alignment with the Account Team.
Orchestrate cross-functional Visa teams to resolve complex issues, optimize client performance, and support major escalations when needed.
Drive client readiness and engagement through operational reviews, education, training, self-service tools, and communication of key Visa changes.
Identify opportunities to improve client outcomes by leveraging Visa solutions, industry knowledge, and insights into client pain points.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 0 years of work experience with a PhD.
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications:

6 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant Specialist acts as a subject-matter expert to drive product adoption, operational excellence, and performance optimization for Sponsor Bank clients. They orchestrate cross-functional teams to resolve complex issues and execute client success plans aligned with strategic business goals.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree or equivalent advanced degree. Strong analytical skills, proficiency in Microsoft Office, and deep knowledge of the payment industry are required.

Skills

Client Success
Payments Industry
Project Management
Data Analysis
Relationship Management
Strategic Planning
Operational Excellence
Product Adoption
Cross-functional Leadership
Business Recommendations
Microsoft Office
Communication
Critical Thinking
Problem Solving
Technical Expertise

Visa sponsorship

Not detected in the job text

Keywords

Visa
Payments Technology
Sponsor Bank
Fintech
Client Success Manager
Operational Efficiency
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Strategic Priorities
Client Engagement
Performance Optimization
Regulatory Environments
Project Management
Business Enhancement Releases
Client Readiness
Cross-functional Collaboration

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