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Added 4 mins ago
L
Orthopédagogue au primaire
LifeWorks
Montreal, QC · Quebec, QC · CAN-QC-Home Office
- Full-time
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of…
Added 18 mins ago
D
Store Manager - Designate
Dunelm
Halifax, NS
- Full-time
Customer Obsession You’ll coach and empower our Hosts to deliver a seamless, multi-channel shopping experience - from mobile point-of-sale to virtual consultations. You’ll champion our…
Added 18 mins ago
HA
Location Manager
Hawk's Agro
Gravelbourg, SK
- Full-time
Foster a positive, team-oriented culture focused on safety, accountability, and service excellence
Added 18 mins ago
GN
Project Manager, BC
Guldmann North America
Vancouver, BC
- Full-time
If you are a practical, commercially aware project leader who enjoys coordinating technical work, solving problems, and building strong customer relationships, we would welcome your…
Added 18 mins ago
A
Store Manager
Ardene
Owen Sound, ON
- Full-time
Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail - we want to hear from you.
Added 18 mins ago
MD
Agency Chief Financial Officer
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…financial aspects of the department while maintaining excellent customer service. As the leader of all financial aspects of the department, this position develops a highly functioning team…
Added 18 mins ago
A
Store Assistant Manager
Ardene
Nanaimo, BC
- Full-time
…The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting the company’s culture and…
Added 18 mins ago
C&
Property Claims Adjuster
Crawford & Company
Sudbury, ON · Greater Sudbury, ON
- Full-time
Must be a team player with a strong commitment to quality and customer service
Added 18 mins ago
BT
Team Leader
Brookdale Treeland Nurseries Limited
Niagara-on-the-Lake, ON
- $20 CAD / hour
- Temporary
BTN is a company that takes pride in its horticultural expertise, commitment to quality, and customer-focused approach - continually working to support the success of its team members and…
Added 19 mins ago
LF
Temporary Full Time Floor Leader - Cataraqui
Lush Fresh Handmade Cosmetics North America
Kingston, ON
- Full-time
As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the…
Added 19 mins ago
TA
QC - SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Rosemère, QC
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 19 mins ago
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Estimator, Camp Services
ATCO
Calgary, AB
- Full-time
Always there. Anywhere. That’s us! A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for…
Added 34 mins ago
KS
Engineering Manager - Industrial Automation & Power Systems
Kinetic Search Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $170,000 to $190,000 CAD / year
- Full-time
Our client is an established Canadian leader in engineered industrial automation, electrical power systems, and advanced motor control solutions. Serving some of North America's most…
Added 34 mins ago
Superintendent Security & Emergency Management
BHP
Canada
…emergency response programs, systems, and processes while leading a team focused on protecting people, assets, communities, and business…
Added 34 mins ago
SI
Service Technician - Fort St. John
Stream-Flo Industries
Fort St. John, BC
- Full-time
Our Service Technicians are responsible for product installation, field support and maintenance, equipment repair, customer property management and equipment rentals.
Added 34 mins ago
LC
Outbound Capital Account Executive
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Achieve sales targets by providing exceptional advice and service to each merchant and coordinating with the Regional leader for Account Management to maximize opportunities within the…
Added 34 mins ago
OF
Group Fitness Coach
Orangetheory Fitness 070
Toronto, ON · Etobicoke, ON
- $18 to $60 CAD / hour
- Part-time
Working hand-in-hand with the sales team to guide interested consumers, also known as intros, through their first Orangetheory workout
Added 34 mins ago
OF
Membership Sales Associate
Orangetheory Fitness Affiliates
Surrey, BC
- $18.25 to $19.5 CAD / hour
- Full-time
Are you passionate, positive, and great at building rapport? Do you thrive on being part of a team? Do you have excellent communication skills, whether face-to-face or on paper? Look no…
Added 34 mins ago
LH
Part Time Floor Leader - Toronto Eaton Centre
Lush Handmade Cosmetics
AB
- Part-time
As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the…
Added 34 mins ago
SI
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP IT Business Systeme
Montreal, QC
- $144,600 to $322,500 CAD / year
- Full-time
You'll join the Customer Experience (CX) Order Management product team at SAP, shaping how product management is practised across your area and beyond. Your influence comes from the quality…
Added 34 mins ago
CC
Retail Shift Leader
Canna Cabana
Morden, MB
- Part-time
Live the culture: be the industry leader in delivering a knowledgeable, genuine, and exceptional customer experience.
Added 34 mins ago
VE
Account Manager - Chemical Water Treatment Solutions
Veolia Environnement SA
Toronto, ON
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 34 mins ago
CC
Retail Shift Leader
Canna Cabana
Winnipeg, MB · Henderson Hwy, Winnipeg, MB
- Part-time
Live the culture: be the industry leader in delivering a knowledgeable, genuine, and exceptional customer experience.
Added 34 mins ago
CC
Retail Shift Leader
Canna Cabana
Morden, MB
- Full-time
Live the culture: be the industry leader in delivering a knowledgeable, genuine, and exceptional customer experience.
Added 34 mins ago
Pharmacy Assistant (Pharmacy Software/Kroll Data Entry) Remote / Hybrid
CareRx
Cambridge, ON
Responding to phone inquiries from nurses providing strong customer service

Visa

Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:

The Consultant Specialist, Client Success Manager is a client‑facing individual contributor role, acting as a subject‑matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems.

This role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi‑party sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with cross‑functional Visa teams to ensure executional excellence and measurable client outcomes.

The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities. In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.

This position is based in Toronto and reports to the NA Sponsor Banks Segment Director.

Key Responsibilities:

Lead implementation and adoption of Visa products, coordinating Client and Visa teams to accelerate time to value.
Understand client goals and success metrics and proactively monitor product adoption, performance, and overall client health.
Build trusted client relationships and execute Client Success Plans in alignment with the Account Team.
Orchestrate cross-functional Visa teams to resolve complex issues, optimize client performance, and support major escalations when needed.
Drive client readiness and engagement through operational reviews, education, training, self-service tools, and communication of key Visa changes.
Identify opportunities to improve client outcomes by leveraging Visa solutions, industry knowledge, and insights into client pain points.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 0 years of work experience with a PhD.
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications:

6 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant Specialist acts as a subject-matter expert to drive product adoption, operational excellence, and performance optimization for Sponsor Bank clients. They orchestrate cross-functional teams to resolve complex issues and execute client success plans aligned with strategic business goals.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree or equivalent advanced degree. Strong analytical skills, proficiency in Microsoft Office, and deep knowledge of the payment industry are required.

Skills

Client Success
Payments Industry
Project Management
Data Analysis
Relationship Management
Strategic Planning
Operational Excellence
Product Adoption
Cross-functional Leadership
Business Recommendations
Microsoft Office
Communication
Critical Thinking
Problem Solving
Technical Expertise

Visa sponsorship

Not detected in the job text

Keywords

Visa
Payments Technology
Sponsor Bank
Fintech
Client Success Manager
Operational Efficiency
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Strategic Priorities
Client Engagement
Performance Optimization
Regulatory Environments
Project Management
Business Enhancement Releases
Client Readiness
Cross-functional Collaboration

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