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Added 3 mins ago
DC
Strategic Lead – Transportation Planning & Strategy
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · North York, ON
- Full-time
As a key senior resource, you will also serve as Project Director, Project Manager or Senior Advisor on multi-modal planning assignments, environmental assessments, secondary plans, transit…
Added 3 mins ago
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Associate Design Director | Directeur(trice) Design Associé(e)
NBCUniversal
Montreal, QC
- Full-time
As an Associate Design Director, you will support the Design Director in driving the execution, alignment, and day-to-day coordination of the project’s design vision across pillars and…
Added 3 mins ago
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Director, Energy Advisory
AECOM
Calgary, AB
- Full-time
The Director, Energy Advisory will lead the development, growth, and delivery of strategic advisory services for clients across the energy and utilities sector. The role combines client…
Added 18 mins ago
TU
Director, Strategic Planning & Operations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Director of Strategic Planning & Operations is responsible for providing comprehensive strategic oversight and management in all areas of administration and school operations including…
Added 18 mins ago
TU
Research Assistant
The University of British Columbia
Vancouver, BC
- $4,845.17 to $5,713.66 CAD / month
- Full-time
…PowerPoint, and electronic mail applications. Experience with project evaluation, database management, online literature searches and web-based applications an asset. Ability to interpret,…
Added 18 mins ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…communicating and marketing the Core, and managing compute and data management systems. This individual will research, analyze, implement solutions to support and enhance BCCHR activities,…
Added 18 mins ago
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Creative Strategist
Santevia
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…Growth and our creative and creator teams, reporting to the Director of…
Added 18 mins ago
ST
Environmental Inspector
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
…for ensuring conformance of the works with the Environmental Management System (EMS) at multiple sites across the Scarborough Subway Extension alignment. The Environmental Inspector will be…
Added 18 mins ago
UO
Employer Liaison & Marketing Assistant
University of British Columbia
Vancouver, BC · UBCV | Chemistry Physics Building A (CHPH)
- $5,027 to $5,413 CAD / month
- Full-time
Reports to the Assistant Director, Administration of the Science Co-op Program. Works closely with the Program Director, Business Development Team, Program Coordinators and other Program…
Added 33 mins ago
MU
Multimedia Service Manager
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Reporting to the Associate Director, Creative Services, the Multimedia Services Manager leads the operations of the Multimedia (Live Events) team. The incumbent is responsible for planning,…
Added 33 mins ago
MU
Business Development Officer
McGill University
Montreal, QC · Bronfman Building
- Full-time
Reporting to the Director, Desautels Career Management Services, the Desautels Toronto Lead (DTL) is responsible for growing student outcomes in the Greater Toronto Area, including…
Added 33 mins ago
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Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
The Manager, Prior Authorization (PA) and Drug Plan Management (DPM) will report to the Director, Clinical Services and be responsible for leading and executing strategies pertaining to…
Added 33 mins ago
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Sr. Applied AI Scientist – Generative AI & Agentic Systems
BMO
Toronto, ON · FCP
- Full-time
The successful candidate will join the Model Risk Management group and report to the Director, Generative and Agentic AI Model Validation.
Added 48 mins ago
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Ecommerce & Digital Marketing Director
PlantBest
Markham, ON
- Full-time
Strong project management and organizational capabilities.
Added 1 hour ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 1 hour ago
KS
Engineering Manager - Industrial Automation & Power Systems
Kinetic Search Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $170,000 to $190,000 CAD / year
- Full-time
Collaborate with project management, manufacturing, procurement, field service, and commercial teams to ensure successful project delivery.
Added 1 hour ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
Citylitics is hiring a proactive, analytical, and commercially driven Account Director reporting to the Director of Account Management.
Added 1 hour ago
RB
Manager, Digital Product Marketing - RBC Direct Investing
Royal Bank of Canada
Toronto, ON
- Full-time
…can drive modernization of our website, manage our content management platform, and ensure our web content is built for how people search today across organic search, answer engines, and…
Added 1 hour ago
RB
Director, Real Estate
Royal Bank of Canada
Vancouver, BC
- Full-time
As a Director with the Real Estate team, you will be responsible for business development and management of a portfolio of commercial real estate clients, with a primary focus on providing…
Added 1 hour ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
Provide dedicated project support to the U.S. Sales Director and Dealer Development to help create strategic sales, dealer development and product initiatives to be implemented through…
Added 1 hour ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
Become the Reference: Past go-live, be the analyst the Director of Finance turns to for the numbers behind a decision, the one Sales and Operations turn to when a process is broken, and the…
Added 1 hour ago
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Change Management Manager
Cella
Toronto, ON · Greater Toronto Area, Canada
- $40 to $46 CAD / hour
- Contract
Cella by Randstad Digital is seeking an experienced and strategic Change Management Director to join our client's team and lead a high-visibility, enterprise-wide transformation initiative.…
Added 1 hour ago
Innovation Analyst, Information Technology
Laura Canada
Laval, QC
…thinking, and cross-functional collaboration. Reporting to the Director, you will support high-impact initiatives that drive strategic improvements across the…
Added 1 hour ago
Manager, Registration & Convocation (Temporary: November 2026 - December 2027)
Mohawk College
Hamilton, ON
The incumbent works collaboratively with the Director of Enrolment Services and Supports, Registrar’s Office Leadership team, Student Services leaders and partners across the College to…
Added 1 hour ago
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Manager, Events & Rentals
Canadian Film Centre
Toronto, ON
- Full-time
Support the Director, Creative Impact and the Creative Impact and Development team, with donor, partner, and alumni engagement

Visa

Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:

The Consultant Specialist, Client Success Manager is a client‑facing individual contributor role, acting as a subject‑matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems.

This role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi‑party sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with cross‑functional Visa teams to ensure executional excellence and measurable client outcomes.

The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities. In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.

This position is based in Toronto and reports to the NA Sponsor Banks Segment Director.

Key Responsibilities:

Lead implementation and adoption of Visa products, coordinating Client and Visa teams to accelerate time to value.
Understand client goals and success metrics and proactively monitor product adoption, performance, and overall client health.
Build trusted client relationships and execute Client Success Plans in alignment with the Account Team.
Orchestrate cross-functional Visa teams to resolve complex issues, optimize client performance, and support major escalations when needed.
Drive client readiness and engagement through operational reviews, education, training, self-service tools, and communication of key Visa changes.
Identify opportunities to improve client outcomes by leveraging Visa solutions, industry knowledge, and insights into client pain points.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 0 years of work experience with a PhD.
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications:

6 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant Specialist acts as a subject-matter expert to drive product adoption, operational excellence, and performance optimization for Sponsor Bank clients. They orchestrate cross-functional teams to resolve complex issues and execute client success plans aligned with strategic business goals.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree or equivalent advanced degree. Strong analytical skills, proficiency in Microsoft Office, and deep knowledge of the payment industry are required.

Skills

Client Success
Payments Industry
Project Management
Data Analysis
Relationship Management
Strategic Planning
Operational Excellence
Product Adoption
Cross-functional Leadership
Business Recommendations
Microsoft Office
Communication
Critical Thinking
Problem Solving
Technical Expertise

Visa sponsorship

Not detected in the job text

Keywords

Visa
Payments Technology
Sponsor Bank
Fintech
Client Success Manager
Operational Efficiency
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Strategic Priorities
Client Engagement
Performance Optimization
Regulatory Environments
Project Management
Business Enhancement Releases
Client Readiness
Cross-functional Collaboration

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