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Added 7 mins ago
TH
MERCHANDISING SPECIALIST - LIVE GOODS
The Home Depot
Canada
- Full-time
Reporting into the SR Merchant/ Divisional Product Merchant, the Merchandising Specialist works closely within merchandising’s 360 teams to execute merchandising business. The Merchandising…
Added 7 mins ago
IF
Career Network Specialist
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Career Network Specialist, you will play a key role within the Career Network’s service and sales support centre. You will help ensure that requests received by phone and email are…
Added 7 mins ago
S
Part Time Seasonal Associate
Skechers
Sudbury, ON
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 7 mins ago
S
DERMS and Flexibility Solutions Specialist
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…to join our Product team as a DERMS & Flexibility Solutions Specialist. This is an exciting opportunity to help shape the future of distributed energy resource management and support the…
Added 7 mins ago
CF
Operations Specialist
Community Fire Prevention
Port Coquitlam, BC
- Full-time
We are currently looking for an additional Operations Specialist to join our growing team! As an Operations Specialist you will oversee the scheduled work orders for the current week,…
Added 7 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Maintain applications operation and ensure quick problem resolution as per the service level standards by monitoring all essential components of the application or database, establishing…
Added 7 mins ago
ST
Billing Specialist
Scotia Tire & Alignment Services Limited
Galway-Cavendish and Harvey, ON · Trent Lakes, ON
- Full-time
A tire shop billing clerk is responsible for managing the financial transactions related to tire sales and service. This includes tasks like preparing invoices, processing payments,…
Added 22 mins ago
ST
Billing Specialist
Scotia Tirecraft
ON
- Full-time
A tire shop billing clerk is responsible for managing the financial transactions related to tire sales and service. This includes tasks like preparing invoices, processing payments,…
Added 22 mins ago
NR
Pursuit Manager
Norton Rose Fulbright
Montreal, QC
- Full-time
This role will act as an advocate of best practice and a specialist information resource and will work with fee earners across the practice areas and sectors to ensure we are leveraging our…
Added 22 mins ago
Bilingual Claims Specialist (Liability) - WSI
Wawanesa Insurance
Montreal, QC
The Claims Specialist is responsible for the investigation, evaluation, negotiation, and resolution of commercial liability claims ranging from minor to complex in severity. The assigned…
Added 37 mins ago
MN
Customer Operations Specialist
March Networks
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all…
Added 37 mins ago
SE
Electrical Engineering Specialist I
Schneider Electric
AB · Edmonton, Alberta
- Full-time
Join us as an Electrical Engineering Specialist I and contribute to the development of low-voltage electrical systems that support critical industrial operations across a wide range of…
Added 37 mins ago
KM
Field Service Technician (Prince George)
Konica Minolta Business Solutions (Canada) Ltd.
Prince George, BC
- Full-time
We're looking for a Field Service Technician to join our team!
Added 37 mins ago
EB
Account Specialist, Sales, Canada
E.L.F. BEAUTY
Canada
- Full-time
The Account Specialist, Sales will assist the Account Manager(s) with bringing e.l.f. Cosmetics and e.l.f. SKIN to life within our retailers in Canada. The role supports all customer…
Added 37 mins ago
MC
Digital Strategist
McCANN Canada
Toronto, ON
- Full-time
This role focuses on websites, mobile apps, email programs, digital products, self-service tools, and customer journeys across owned digital channels. Social media and paid media are…
Added 37 mins ago
LF
Partner Operations Specialist / Spécialiste des opérations partenaires (Claims/Réclamations)
LGM Financial Services
Laval, QC
- $87,000 to $109,000 CAD / year
- Full-time
Strong organizational and time-management skills, with the ability to prioritize multiple escalations, monitor support channels and work queues, and meet established service levels and…
Added 37 mins ago
MN
Customer Operations Specialist
March Networks
Ottawa, ON
- Full-time
Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all…
Added 51 mins ago
BC
Manager, Project & Portfolio Management
BC College of Nurses and Midwives
Vancouver, BC
- Full-time
…to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as…
Added 51 mins ago
RB
Banking Advisor - East York, Scarborough (English and Mandarin/Cantonese or Greek Speaking)
Royal Bank of Canada
Toronto, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 51 mins ago
CH
Operations Supervisor
CBI Home Health
Brandon, MB
- Full-time
Previous experience in a Direct Support Specialist role is an asset
Added 1 hour ago
AD
Buyer - Team Sports
Avery Dennison
Toronto, ON
- Full-time
…understanding of supply chain logistics to manage vendor relationships, support production needs, and navigate the fast-paced apparel and athletics industry. Working under moderate…
Added 1 hour ago
Quality Control Specialist
Ippolito
Burlington, ON
Ippolito Fruit and Produce Ltd. is looking for a detail-oriented and organized Quality Control Specialist team member to join our Inventory Control department. This role supports daily…
Added 1 hour ago
BG
Precision Agriculture Specialist
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Train service and sales teams on machine optimization processes to improve technical support capabilities.
Added 1 hour ago
A
ServiceNow AIOps Architect / Toronto, ON / Onsite - (FTE)
AceStack
Toronto, ON
- Full-time
Improve CMDB accuracy and service topology visibility to support reliable impact analysis and service-aware operations.
Added 1 hour ago
P&
Dairy Sales Specialist
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
Location: Reporting to Cambridge, ON with flexibility based on service area.

Visa

Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:

The Consultant Specialist, Client Success Manager is a client‑facing individual contributor role, acting as a subject‑matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems.

This role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi‑party sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with cross‑functional Visa teams to ensure executional excellence and measurable client outcomes.

The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities. In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.

This position is based in Toronto and reports to the NA Sponsor Banks Segment Director.

Key Responsibilities:

Lead implementation and adoption of Visa products, coordinating Client and Visa teams to accelerate time to value.
Understand client goals and success metrics and proactively monitor product adoption, performance, and overall client health.
Build trusted client relationships and execute Client Success Plans in alignment with the Account Team.
Orchestrate cross-functional Visa teams to resolve complex issues, optimize client performance, and support major escalations when needed.
Drive client readiness and engagement through operational reviews, education, training, self-service tools, and communication of key Visa changes.
Identify opportunities to improve client outcomes by leveraging Visa solutions, industry knowledge, and insights into client pain points.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 0 years of work experience with a PhD.
Experience analyzing data and translating findings into actionable business recommendations.
Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in building client relationships and creating trust-based relations.
Experience in success planning and building measurable action plans to help clients achieve their business goals.
Experience in client engagement and communicating clearly and effectively with clients.
Experience in prioritizing and multi-tasking under deadlines.
Experience in monitoring client health and liaising with specialist teams as needed.
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications:

6 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in proactiveness by thinking ahead and taking action.
Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Consultant Specialist acts as a subject-matter expert to drive product adoption, operational excellence, and performance optimization for Sponsor Bank clients. They orchestrate cross-functional teams to resolve complex issues and execute client success plans aligned with strategic business goals.

Requirements

Candidates must have at least 5 years of relevant experience with a Bachelor's degree or equivalent advanced degree. Strong analytical skills, proficiency in Microsoft Office, and deep knowledge of the payment industry are required.

Skills

Client Success
Payments Industry
Project Management
Data Analysis
Relationship Management
Strategic Planning
Operational Excellence
Product Adoption
Cross-functional Leadership
Business Recommendations
Microsoft Office
Communication
Critical Thinking
Problem Solving
Technical Expertise

Visa sponsorship

Not detected in the job text

Keywords

Visa
Payments Technology
Sponsor Bank
Fintech
Client Success Manager
Operational Efficiency
Product Adoption
Account Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Strategic Priorities
Client Engagement
Performance Optimization
Regulatory Environments
Project Management
Business Enhancement Releases
Client Readiness
Cross-functional Collaboration

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