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Added 12 mins ago
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GOAPRDJP000001053 – Shipping & Inventory Coordinator
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Receive stock, verify quantities received, and provide the packing slip and copies of the materials to the Senior Customer Service Advisor for receiving within 24 hours of the product being…
Added 26 mins ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and…
Added 56 mins ago
A
Everyday Banking Advisor - Calgary Stephen Avenue
ATB
Calgary, AB
- Full-time
Be a Trusted Advisor: Provide personalized advice on personal banking products, services, and solutions. You'll match clients with the right products and escalate complex needs to senior…
Added 56 mins ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
As a trusted advisor and the day-to-day IT partner for plant managers and operations leaders, the BRM drives plant-level IT execution and alignment between business and technology…
Added 2 hours ago
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Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
The Customer Success Manager (CSM) - IC2 - is the practitioner level in the CSM job family. You will own consumption and adoption outcomes across a portfolio of mid-complexity customers,…
Added 2 hours ago
Senior Insurance Advisor (Moose Jaw, SK)
Talent Acquisition Team at Westland Insurance. Text reply only.
Moose Jaw, SK
We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities?
Added 3 hours ago
AF
Everyday Banking Advisor - Calgary Stephen Avenue
ATB Financial
Calgary, AB
- Full-time
Be a Trusted Advisor: Provide personalized advice on personal banking products, services, and solutions. You'll match clients with the right products and escalate complex needs to senior…
Added 3 hours ago
Senior Member Experience Advisor (MAC)
First West
Langley (District), BC · Langley, BC
The Senior Member Experience Advisor (MAC) delivers exceptional service and advice to a diverse range of members across all divisions. This role focuses on providing proactive, holistic…
Added 3 hours ago
ES
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and…
Added 3 hours ago
SW
ScotiaMcLeod Senior Associate
Scotia Wealth Management
Montreal, QC
- Full-time
As a Senior Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…
Added 4 hours ago
C
Sr.Financial Advisor - CIRO-MFD/AMF
CIBC
Penticton, BC
- Full-time
…comprehensive financial plans and providing exceptional client service. As a Senior Financial Advisor in the Imperial Service Team, you’ll expertly deliver on CIBC’s Imperial Service…
Added 4 hours ago
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Senior Advisor, Business strategies
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 4 hours ago
CH
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and…
Added 4 hours ago
B
Insurance Advisor
BCAA
Kelowna, BC
- Full-time
Becoming an Insurance Advisor puts you on the path towards a fulfilling career as a Senior Insurance Advisor within only 12 months. Your passion to deliver signature customer experiences…
Added 5 hours ago
SS
Sales Advisor
Sienna Senior Living
Whitby, ON
- Full-time
Excellent customer service skills and knowledge and be able to teach others.
Added 5 hours ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
The Account Director will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue…
Added 5 hours ago
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Senior Delivery Consultant
Diligent
Vancouver, BC
- Full-time
Diligent is seeking a Senior Delivery Consultant to lead end-to-end client engagements and deliver exceptional Professional Services throughout the customer journey and product enablement…
Added 6 hours ago
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Strategic Partnership Manager
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…secured, manage risks effectively, and deliver exceptional service to our internal stakeholders, customers and vendors. Key success factors for this role include effective contract…
Added 6 hours ago
Senior Financial Reporting Analyst | Great West
The Canada Life Assurance Company
Winnipeg, MB
The Senior Financial Reporting Analyst supports SAP-related business, accounting and financial reporting processes within Lifeco Global across Canada, Europe (UK, Germany, Ireland,…
Added 6 hours ago
Director, AI Wealth Enablement
The Canada Life Assurance Company
London, ON · Toronto, ON · ON · Mississauga Ontario, ON
…where AI can improve outcomes and efficiency as related to advisor experience, dealer processes, compliance needs, and other wealth…
Added 6 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
…consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the…
Added 6 hours ago
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Senior Manager
Visa
Toronto, ON
- Full-time
Serve as a senior operational and technical advisor for Sponsor Banks and their fintech portfolios
Added 7 hours ago
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Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
…strategic leadership with direct involvement in key deals, customer relationships, and team…
Added 7 hours ago
C
Sr. Financial Advisor CIRO-ID (Urban)
CIBC
Toronto, ON
- Full-time
As a member of the Imperial Service Team, you’ll manage and grow a dedicated client portfolio through key relationship management, creating comprehensive financial plans and providing…
Added 7 hours ago
C
People Change Management & Communications Co-op
CIBC
Toronto, ON
- Full-time
Strategic Consulting - You will act as a trusted advisor to senior leaders, providing insights and recommendations on how to manage the people side of change. You will synthesize complex…

Visa

Senior Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Sr. Consultant Specialist, Client Success Manager is a client‑facing individual contributor role, acting as a subject‑matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems.

This role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi‑party sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with cross‑functional Visa teams to ensure executional excellence and measurable client outcomes.

The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities. In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.

This role serves as a functional specialist, located in Toronto - CA and reporting to to the NA Sponsor Banks Segment Director.

Key Responsibilities

Lead and coordinate implementation of Visa products and capabilities, accelerating client readiness, adoption, and time‑to‑value
Serve as a senior operational and technical advisor for Sponsor Banks and their fintech portfolios
Partner closely with Account Teams to align on client strategy, execution priorities, and Client Success Plans
Drive adoption of card programs, acceptance capabilities, value‑added services, and Visa self‑service tools
Monitor client health and operational performance to proactively identify risks and optimization opportunities
Provide subject‑matter expertise across end‑to‑end payment flows, including issuing, acquiring/acceptance, tokenization, and authorization
Support structured operational and performance reviews with clients and internal stakeholders

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in achieving results as part of an effective team across countries and time zones.
Experience in effectively prioritizing and multi-tasking under deadlines.
Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans.
Experience in payment industry trends, threats, competitors, and regulatory environments.
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking.

Preferred Qualifications

9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Experience in building credibility and creating trust-based relations; partnering with clients to build their business.
Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions.
Experience in communicating clearly and effectively with clients.
Experience in thinking ahead and taking action.
Experience in taking ownership over problems and finding creative solutions to complex problems.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply About employer

More about this job

Responsibilities

The Senior Manager acts as a subject-matter expert to drive client operations, product adoption, and performance optimization for Sponsor Bank clients. They coordinate the implementation of Visa products while partnering with cross-functional teams to ensure executional excellence and measurable client outcomes.

Requirements

Candidates must have at least 8 years of relevant experience with a Bachelor's degree or equivalent advanced degree. The role requires strong expertise in payment industry trends, data analysis, and the ability to communicate complex technical concepts to executive-level stakeholders.

Skills

Client Success
Payment Industry
Project Management
Operational Performance
Product Adoption
Stakeholder Management
Strategic Planning
Data Analysis
Technical Advisory
Fintech Ecosystems
Issuing
Acquiring
Tokenization
Authorization
Business Recommendations
Critical Thinking

Visa sponsorship

Not detected in the job text

Keywords

Visa
Payments Technology
Sponsor Bank
Fintech
Client Success Manager
Operational Efficiency
Card Programs
Acceptance Capabilities
Value-added Services
Payment Flows
Issuing
Acquiring
Tokenization
Authorization
Performance Optimization
Strategic Business Plans
Regulatory Environments
Project Management
Customer Centric
Success Planning
Client Engagement
Critical Thinking
Business Recommendations
Cross-functional Collaboration
Implementation

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