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Added 3 mins ago
HM
Obstetrics/Gynecology
Health Match BC
Mission, BC
- Full-time
…Mission, British Columbia. This opportunity is ideal for a specialist seeking to establish or expand a community-based women's health practice in a modern, fully supported…
Added 56 mins ago
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Winter Caretaker- Christina Lake
Civeo
BC · Conklin, BC
- Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents…
Added 1 hour ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
This position requires the technical and operational acumen generally gained through progressive training and experience managing websites, IT applications & databases.
Added 1 hour ago
CC
Maintenance Specialist
Chrysos Corporation
Surrey, BC
- Full-time
The Maintenance Specialist, with support from the broader team, will provide hands-on technical support to ensure the safe, reliable & efficient operation of Chrysos PhotonAssay™ equipment.
Added 1 hour ago
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Senior Manager, Strategy & Business Enablement, Day-to-Day Banking
BMO
Toronto, ON · BMOPLACE
- Full-time
A humble, hands-on approach with comfort moving between high level strategic work and routine operational responsibilities based on business priorities
Added 2 hours ago
B
Senior Data Analyst (Gaming)
Blazesoft
Vaughan, ON
- Full-time
…boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. This is a full-time IN-OFFICE position in…
Added 2 hours ago
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Platform Economy Manager
Blazesoft
Vaughan, ON
- Full-time
…boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. This is a full-time IN OFFICE position in…
Added 2 hours ago
R
Specialist Engineering I&C (Regional Automation - Network & Infrastructure)
Raise
Fort McMurray, AB
- Full-time
The Specialist Engineering I&C to join our clients Regional Automation Network & Infrastructure Team. In this role, you will be responsible for maintaining plant automation and process…
Added 2 hours ago
Health and Safety Specialist
Logistec
Hamilton, ON
…Ontario? Your place is with LOGISTEC as a Health and Safety Specialist joining our Environment, Health and Safety team in Hamilton and supporting our Ontario…
Added 2 hours ago
EC
Director of Finance
EnGlobe Corp.
Toronto, ON · Burlington, ON
- Full-time
…financial-status reports for senior management, to help improve our operational efficiency and aid in our continued…
Added 2 hours ago
P
National Service Support Specialist
Panasonic
Mississauga, ON
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of National Service Support Specialist.
Added 2 hours ago
V
Senior Specialist Geotechnical Engineer
Vale
Canada
- Full-time
We are currently seeking a Senior Specialist Geotechnical Engineer to join our Geotechnical - Dams team in Sudbury. The role is a permanent on-site position.
Added 3 hours ago
D
Specialist, Quality & Risk Management
Deloitte
Toronto, ON
- Full-time
Added 3 hours ago
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Senior Director, Asset-Based Lending
BMO
Montreal, QC · DEMA
- Full-time
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Added 3 hours ago
CL
Warehouse Systems & Process Improvement Specialist
Charger Logistics Inc
Brampton, ON
- Full-time
We are looking for a hands-on Warehouse Systems & Process Improvement Specialist to improve warehouse operations, workflows and system effectiveness.
Added 3 hours ago
TU
Workplace Health Specialist
The University of British Columbia
Kelowna, BC
- $8,087.08 to $12,117.08 CAD / month
- Part-time
The Specialist develops individualized, person-centered plans that support recovery, inclusion, and sustained work participation while meeting accommodation and operational requirements.…
Added 5 hours ago
V
Spec, Proj Technical Integr
Vale
Canada
- Full-time
We are seeking a Specialist – Project Planning & Integration - to join our VBM / CTO / Studies / Project Controls team at Sudbury, Ontario.
Added 5 hours ago
V
Sr Spec, Technical
Vale
Canada
- Full-time
We are seeking a Sr. Specialist – Project Risk Management to join our VBM / CTO / Studies / Project Controls team in Toronto, Ontario.
Added 6 hours ago
CO
Watch Clerk (PPT)
City of Nanaimo
BC · British Columbia, Canada
- Part-time
The City of Nanaimo is seeking a permanent part-time Watch Clerk. Reporting to the Operational Shift Supervisor, the Watch Clerk enters, removes, and edits all relevant data into the Police…
Added 6 hours ago
ML
Accounts Payable Specialist
Muskoka Lumber and Building Supplies Centre
ON
- $55,250 to $66,079 CAD / year
- Full-time
…modernized operating model. We are seeking an Accounts Payable Specialist to serve as a cornerstone of our Finance team. This is a critical role responsible for the accurate and timely…
Added 6 hours ago
SG
Talent Acquisition Coordinator (6 month contract)
Skeena Gold + Silver
Vancouver, BC
- Full-time
Reporting to the Talent Acquisition Specialist, the Talent Acquisition Coordinator will support high-volume recruitment for Skeena's site operations, with a primary focus on hourly and…
Added 6 hours ago
C
Maintenance Specialist
Chrysos
Surrey, BC
- Full-time
The Maintenance Specialist, with support from the broader team, will provide hands-on technical support to ensure the safe, reliable & efficient operation of Chrysos PhotonAssay™ equipment.
Added 6 hours ago
PB
Senior Specialist, Continuous Improvement
Pacific Blue Cross
Burnaby, BC
- Full-time
The Senior Specialist, Continuous Improvement leads high-impact, cross-functional transformation and process optimization initiatives while actively mentoring, coaching and upskilling other…
Added 7 hours ago
AC
Spécialiste En Approvisionnement
Aston Carter
Quebec, QC
- $100,000 to $140,000 CAD / year
- Full-time
The Procurement Specialist supports the sourcing, contracting, and supplier management of goods and services required for shipbuilding operations and programs. Working closely with internal…

Visa

Sr. Manager

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership, and interpersonal skills to manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in [INSERT REGION/MARKET] and reporting to [INSERT DIRECT LEADER’S TITLE. INCLUDE 1-2 SENTENCES AS FURTHER DESCRIPTION OF YOUR SPECIFIC TEAM].

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
Coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience

Qualifications

Basic Qualifications

8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Experience analyzing data and translating findings into actionable business recommendations.
Experience in communicating complex technical terms and/or processes in business language tailored to client.
Experience in achieving results as part of an effective team across countries and time zones.
Experience in effectively prioritizing and multi-tasking under deadlines.
Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans.
Experience in payment industry trends, threats, competitors, and regulatory environments.
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
Experience in building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking.

Preferred Qualifications

9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Experience in building credibility and creating trust-based relations; partnering with clients to build their business.
Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions.
Experience in communicating clearly and effectively with clients.
Experience in thinking ahead and taking action.
Experience in taking ownership over problems and finding creative solutions to complex problems.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Sr. Consultant manages the post-sale client relationship to drive product adoption, operational efficiency, and business growth. They act as a trusted advocate, coordinating cross-functional teams to implement solutions and resolve complex client issues.

Requirements

Candidates must have at least 8 years of relevant experience with a Bachelor's degree or equivalent advanced degree. Strong skills in data analysis, client relationship building, and knowledge of the payment industry are essential.

Skills

Client success
Relationship management
Data analysis
Strategic planning
Project management
Product adoption
Payment industry knowledge
Communication
Leadership
Critical thinking
Problem solving
Stakeholder management
Digital fluency
Generative AI
Operational excellence

Visa sponsorship

Not detected in the job text

Keywords

Visa
Payments technology
Client success
Account management
Product implementation
Data analysis
Generative AI
ChatGPT
Microsoft Copilot
Payment processing
Strategic business plans
Project management
Operational reviews
Client advocacy
Business enhancement
Regulatory environments
Customer centric
Stakeholder engagement
Performance optimization
Financial services

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