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Vish

Customer Success Manager

St. John's, NL, Canada

Job type: Full-time
Apply by: Mar 24, 2027
Experience: 2 to 4 years of customer success or account management experience in a B2B SaaS environment
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Vish is hiring an Customer Success Manager

Vish is one of Canada’s most exciting and fast-growing startups, and we’re looking for a Customer Success Manager to join our team. We’re building something meaningful and scaling quickly, supporting customers across Canada, the US, UK, Australia, and New Zealand. If you’re someone who is driven, eager to learn, and excited to grow your skills in a high-energy environment, you’ll fit right in with our team.

The Role

As the Customer Success Manager, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required.

Who are we?

Vish is redefining how salons run their businesses, and we’re just getting started.

We’ve built technology that helps salons eliminate waste, take control of their inventory, increase service revenue, and make smarter, data-driven decisions daily. What started as a solution at the salon level is quickly evolving into something much bigger, transforming how the entire hair color industry operates, from behind the chair to the global supply chain.

We’re a fast-growing, product-driven company working across Canada, the US, UK, Australia, and New Zealand, building something that truly hasn’t been done before.

Role Requirements

Manage end-to-end customer relationships across our customer base, from onboarding and training through to renewal and expansion
Build strong, trust-based relationships with salon owners, managers, and senior stylists
Drive customer retention and reduce churn across your book of business
Conduct regular check-ins and business reviews to demonstrate value and surface growth opportunities
Identify upsell and expansion opportunities, and partner with Sales to bring them to close
Gather and communicate structured customer feedback to inform product development
Use customer usage data and analytics to prioritise focus and improve outcomes
Track customer data and activity in HubSpot
Partner with Sales, Product, and Engineering teams to deliver customer outcomes

Applicant Qualities

2 to 4 years of customer success or account management experience in a B2B SaaS environment
Strong written and verbal communication skills
Exceptional customer service skills
Comfortable having commercial conversations around renewal, pricing, and expansion
Evidence of independence and self-starter attitude
Tech-savvy with the ability to navigate new software effortlessly
Experience with MS Excel
Experience with HubSpot or other CRM tools
Experience in SaaS, vertical SaaS, or SMB-focused software is strongly preferred
Experience in beauty, salon, fitness, or wellness verticals is a bonus
Comfort working across time zones and with international customers is a strong asset
Evidence of critical thinking and problem-solving skills

Why choose us?

Competitive salary
15 days paid vacation
5 paid sick days, 3 bereavement days, and 2 emergency leave days
RRSP program with up to 3% employer match
Health and dental coverage through Canada Life
Travel and expense budget for territory work and industry events
A collaborative culture across four countries with regular team gatherings
The chance to be part of a fast-growing SaaS brand in the Canadian salon market

Application Support

Apply directly through this LinkedIn posting, or send your cover letter and resume to cindy.anwuli@getvish.com

Apply About employer

More about this job

Responsibilities

Manage customer relationships from onboarding and training through renewals and expansion, while supporting salon owners and their employees. Build customer trust, improve retention, identify growth opportunities, use customer data and feedback to guide outcomes, and collaborate with Sales, Product, and Engineering.

Requirements

Applicants should have 2 to 4 years of customer success or account management experience in B2B SaaS, strong communication and customer service skills, and confidence discussing renewals, pricing, and expansion. The role also calls for independence, software fluency, Excel experience, and preferably experience with HubSpot, SMB-focused software, or beauty, salon, fitness, or wellness businesses.

Skills

Customer Success
Account Management
Customer Onboarding
User Training
Customer Support
Customer Retention
Churn Reduction
Renewals
Upselling
Relationship Building
Customer Feedback
Usage Data Analysis
HubSpot
Microsoft Excel
Communication
Problem-Solving

Benefits

Paid Vacation
Paid Sick Leave
Bereavement Leave
Emergency Leave
RRSP Program With Employer Match
Health Insurance
Dental Coverage
Travel and Expense Budget
Team Gatherings

Visa sponsorship

Not detected in the job text

Hiring contact

Cindy Anwuli

Hiring contact email

cindy.anwuli@getvish.com

Keywords

B2B SaaS
Vertical SaaS
Customer Success
Account Management
Customer Onboarding
System Configuration
User Training
Customer Support
Customer Retention
Churn Reduction
Renewals
Expansion
Upselling
Business Reviews
Customer Feedback
Product Development
Usage Data
Analytics
HubSpot
Microsoft Excel
Salon Software
Inventory Management
Data-Driven Decisions
Sales Collaboration
Product Collaboration
Engineering Collaboration
International Customers
Time Zone Coordination

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