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Added 3 mins ago
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Vision Group

Clinical Patient Advisor

Kitchener, ON, Canada

Pay: The wage range for this role is between $22.65 - $26.05/hr.
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Description

Poste chez TLC Laser Eye Centres

See If You Are Our Next

CLINICAL PATIENT ADVISOR (CLINICAL COUNSELOR) | Kitchener

Working in a TLC Laser Eye Centre clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

The wage range for this role is between $22.65 - $26.05/hr.

A Look At Your Benefits

You are eligible to receive a bonus.
You have a permanent full-time position (32hrs - 40hrs p/week). Please note that weekly hours are based on operational needs, may vary, and are not guaranteed.
You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, & 1 wellness day.
You benefit from group insurance, telemedicine & RRSP match.
You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

You support patients throughout their journey, play a key role in their decision-making process, and contribute to clinic growth.

You meet with prospective patients immediately following their pre-operative assessment and clarify information received from the medical team.
You serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
You clearly and transparently present vision correction options, benefits, and financial aspects.
You help patients navigate their decision with clarity, compassion, and confidence while adapting your communication to their mindset, concerns, and motivations.
You guide patients through pricing options and payment methods, book surgery dates, and coordinate logistics.
You maintain accurate patient records and ensure compliance with all required standards.
You maintain a high rate of patient follow-through to treatment through trust-building strategies and proactive, personalized follow-ups.
You record short, personalized video messages, voice messages, or calls as reminders or warm touchpoints to improve treatment follow-through, as required.
You support the organization’s Risk Management program by identifying and promptly reporting patient safety concerns, incidents, or potential risks to clinic management, to assist in the organization’s overall efforts to identify, report, and mitigate risks.

A clear view of your assets

You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
Your experience as an account manager or sales representative is considered an asset.
You have the desire to succeed while helping customers achieve their goals.
You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
You have excellent communication skills in English (written & language proficiency).
You are comfortable traveling to other clinics for training (and/or) work (expenses covered by Vision Group).
Schedule: You have flexible availability on Monday to Friday between 8:00 AM – 4:30 PM.

From our point of view

If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.

Apply About employer

More about this job

Responsibilities

The Clinical Patient Advisor supports patients throughout their vision correction journey by clarifying medical information and assisting in the decision-making process. They also manage administrative tasks, including booking surgeries, maintaining patient records, and ensuring high treatment follow-through.

Requirements

Candidates should have a background in customer service, sales, or account management with excellent communication and organizational skills. The role requires the ability to travel to other clinics and maintain flexible availability between Monday and Friday.

Skills

Customer service
Sales
Communication
Time management
Problem-solving
Organization
Patient relations
Data entry
Retention
Account management

Benefits

Bonus
Free LASIK surgery
3 weeks of vacation
3 sick days
1 wellness day
Group insurance
Telemedicine
RRSP match

Visa sponsorship

Not detected in the job text

Keywords

Clinical Patient Advisor
Ophthalmology
LASIK
Vision correction
Customer service
Sales representative
Account manager
Patient care
Risk management
Retention
Clinic operations
Scheduling
Medical records
Communication skills
Time management
Problem-solving
Professionalism
Healthcare

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