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Added 2 mins ago
AI
Senior Supplier Quality Engineer
Aversan Inc.
Montreal, QC
- $95,000 to $120,000 CAD / year
- Full-time
We are currently seeking a qualified Quality Assurance Specialist to join our team. In this role, you will lead supplier quality initiatives, ensuring compliance with AS9100 and…
Added 16 mins ago
AC
Office Support Specialist
Aston Carter
Acheson, AB
- $18 to $20 CAD / hour
- Contract
The Office Support Specialist is responsible for making initial calls to vehicle owners and pick-up shops to gather essential vehicle information, location details, and charges for vehicle…
Added 47 mins ago
J
Therapeutic Specialist, Neuroscience
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Therapeutic Specialist, Neuroscience based in Canada.
Added 47 mins ago
F
Weld-Console Administrator / Construction Automation Specialist
Fluor
Calgary, AB
- Full-time
The Weld-Console Administrator / Construction Automation Specialist will support project welding and piping construction activities through the administration, maintenance, and quality…
Added 47 mins ago
M
Azure Digital Solution Area Specialist- Oil & Gas
Microsoft
Calgary, AB · Vancouver, BC · Goodwood, ON
- Full-time
…shaping the future of business. As a Azure Digital Solution Area Specialist you will be a solution sales leader within our mid-market sales organization working with our most important…
Added 1 hour ago
J
Therapeutic Specialist, Neuroscience
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Therapeutic Specialist, Neuroscience based in Canada.
Added 1 hour ago
T
Senior Talent Acquisition Specialist
Tookli
Toronto, ON
- Full-time
Role Description The Senior Talent Acquisition Specialist is a full-time hybrid role based in Toronto, ON, with flexibility for some work-from-home days. This role is responsible for…
Added 1 hour ago
T
Information Management Specialist
Tookli
Toronto, ON
- Full-time
Role Description The Information Management Specialist is a full-time, hybrid role based in Toronto, ON, with flexibility for partial work from home. This role is responsible for designing,…
Added 1 hour ago
CI
Junior Life Cycle Management Specialist (Naval Communication Systems)
Calian in Space & Technology
Gatineau, QC
- Full-time
We are currently looking for a Junior Life Cycle Management Specialist to support the Director of Major Surface Combatant External Communications Technical Authority (TA) in updating,…
Added 1 hour ago
B
Key Account Specialist, Ophthalmology - Southwestern Ontario
Bayer
Guelph, ON · Mississauga, ON
- Full-time
Bayer is seeking a knowledgeable and passionate Key Account Specialist to join our Ophthalmology team in the Southwestern Ontario Territory. This role requires a strong understanding of…
Added 1 hour ago
SL
Accounts Payable Specialist
Sporting Life
Woodbridge, ON
- Full-time
The Accounts Payable Specialist completes payments and controls expenses by receiving, processing, verifying, and reconciling merchandise and non-merchandise invoices as well as the…
Added 1 hour ago
PG
Production Operations Manager
Plan Group Inc.
Brampton, ON
- Full-time
Collaborate with the Production Specialist and Prefab Mgr in creating and refining shop processes to support team productivity and efficiency
Added 1 hour ago
NA
Consultant Anaesthetist - TACC (Theatres/Anaesthetics/Critical Care)
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Applicants must have full GMC Registration, a licence to practise and be eligible for inclusion in the GMC Specialist Register. Those trained in the UK should have evidence of higher…
Added 1 hour ago
NS
Consultant Anaesthetist - TACC (Theatres/Anaesthetics/Critical Care)
NHS Scotland
Saskatoon, SK
- Full-time
Applicants must have full GMC Registration, a licence to practise and be eligible for inclusion in the GMC Specialist Register. Those trained in the UK should have evidence of higher…
Added 1 hour ago
Accounts Receivable Specialist II
Conexiom
Canada
Our Finance & Billing team is growing, and we're looking for an Accounts Receivable Specialist II to take ownership of our customer billing and receivables operations. This role sits at the…
Added 2 hours ago
CC
Specialist, Manufacturing Procurement
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
The Procurement Specialist is responsible for supporting the Production Centres across Canada with category strategies, supply assurance, price negotiation and vendor optimization that…
Added 2 hours ago
GR
Cyber Security Specialist - L2
Global Relay
Vancouver, BC
- Full-time
As a Cyber Security Specialist - L2, you'll provide second-level response to security threats and vulnerabilities. You'll analyze event logs, system logs, and other data sources to…
Added 2 hours ago
EI
Paralegal
Ecolab Inc.
Calgary, AB
- Full-time
Three or more years of experience as a paralegal, contracts specialist, contract administrator, or legal professional, including meaningful exposure to commercial transactions.
Added 2 hours ago
EI
Proposal Specialist
EBC Inc.
Mississauga, ON
- Full-time
The Proposal Specialist position within EBC’s pursuits and proposal team is responsible for the coordination, development, organization, review, and finalization of compelling winning…
Added 2 hours ago
K
Specialist, US Corporate Tax
KPMG
Calgary, AB · AB · Winnipeg, MB · Edmonton, Alberta
- Full-time
Added 3 hours ago
MR
Merchandiser (Moncton West, NB)
Match Retail
Shediac, NB
- Contract
Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
Added 3 hours ago
EI
Product Specialist (QC) - 12 month contract
Echelon Insurance
Quebec, QC
- Contract
Added 3 hours ago
S
Home Health Care - Specialist Rehab Product
Sobeys
St. John's, NL
- Full-time
The Rehabilitation Product Specialist is an integral part of the Home Health Care team with a focus on the assessment, recommendation and sale of rehab and mobility equipment to Lawtons…
Added 3 hours ago
B
Key Account Specialist, Ophthalmology - Southwestern Ontario
Bayer
Mississauga, ON
- Full-time
Bayer is seeking a knowledgeable and passionate Key Account Specialist to join our Ophthalmology team in the Southwestern Ontario Territory. This role requires a strong understanding of…
Added 3 hours ago
SO
Talent Acquisition & HR Specialist
Source Office Furniture & Systems Ltd.
Burnaby, BC
- Contract
At Source Office Furniture, we're looking for a Talent Acquisition & HR Specialist to join our Burnaby headquarters for a 12-month maternity leave contract.

Vision Group

Patient Growth Specialist

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

See if you are our next:

Patient Growth Specialist

The Patient Growth Specialist is a sales-focused outbound contact center professional responsible for converting marketing-generated leads into consultations, retaining patients at risk of disengaging, and reactivating inactive patients. Through proactive outreach and relationship building, this role directly contributes to patient acquisition, revenue growth, and patient retention objectives.

As part of a high-performing Patient Growth Team, you will engage prospective and existing patients throughout their lifecycle, from initial inquiry through consultation, treatment decision, retention, and reactivation opportunities. Using an omnichannel approach including outbound calls, SMS, email, and web inquiries, you will support lead nurturing initiatives, maximize conversion opportunities, and deliver an exceptional patient experience.

A look at your benefits

You enjoy a permanent, full-time position (40h/week) Please note that weekly working hours may vary depending on operational needs and are not guaranteed.
You receive 3 weeks of paid vacation, 4 personal days for unexpected situations, and an additional day off during the holiday season.
You benefit from group insurance, including telemedicine, an employee assistance program, and a group RRSP.
You may be eligible for free LASIK surgery and discounts for your loved ones.

Your tasks at a glance

You proactively contact new leads, existing patients, inactive patients, and consultation opportunities through outbound calls and digital channels.
You convert leads into booked consultations by building trust, identifying patient needs, and overcoming objections.
You execute retention and reactivation strategies to reduce cancellations and preserve revenue.
You follow up on marketing campaigns, abandoned consultations, and other growth opportunities.
You achieve goals related to bookings, conversion rates, contact rates, retention outcomes, and revenue contribution.
You educate patients on procedures, consultation processes, and treatment options while delivering exceptional service.
You accurately maintain patient records, CRM notes, and appointment information.
You collaborate with Marketing and Patient Care teams to support patient engagement and growth initiatives.

A clear view of your assets

You hold a high school diploma.
You have at least two years of experience in outbound sales, inside sales, contact centres, patient acquisition, customer retention, or high-volume customer engagement, preferably with outbound calling experience.
You have a proven ability to achieve sales, conversion, retention, or booking targets.
You have strong sales, relationship-building, communication, and active listening skills.
You take an empathetic, patient-focused approach and demonstrate strong objection-handling and negotiation skills.
You are self-motivated and thrive in a fast-paced environment.
You are comfortable multitasking and managing multiple communication channels simultaneously.
You are proficient in Microsoft Office applications and CRM systems, and you quickly learn new technologies, reporting tools, and AI-enabled systems.
You have strong organizational skills and maintain a high level of accuracy when entering data.
You are fluent in French and English, both spoken and written, as you will communicate with English-speaking patients who do not speak French.

From our point of view

Do you thrive on building relationships, overcoming objections, and achieving goals while delivering an exceptional patient experience? We’d love to meet you!

Apply About employer

More about this job

Responsibilities

The Patient Growth Specialist is responsible for converting marketing leads into consultations and reactivating inactive patients through proactive outbound outreach. This role involves managing the patient lifecycle, maintaining accurate CRM records, and collaborating with marketing and care teams to meet revenue and retention goals.

Requirements

Candidates must have a high school diploma and at least two years of experience in outbound sales, contact centers, or customer engagement. Proficiency in English and French is required, along with strong communication, negotiation, and CRM software skills.

Skills

Outbound sales
Inside sales
Customer retention
Lead conversion
Relationship building
Objection handling
Negotiation
Active listening
Communication
CRM systems
Microsoft Office
Data entry
Multitasking
Patient education
Bilingualism

Benefits

Paid vacation
Personal days
Holiday season time off
Group insurance
Telemedicine
Employee assistance program
Group RRSP
Free LASIK surgery
Discounts for loved ones

Visa sponsorship

Not detected in the job text

Keywords

Outbound sales
Inside sales
Contact center
Lead nurturing
Patient acquisition
Customer retention
CRM
Microsoft Office
Negotiation
Objection handling
Bilingual
Patient experience
Revenue growth
Data entry
AI-enabled systems
Reporting tools
Consultation booking
Omnichannel communication

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