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Added 12 mins ago
AI
Senior Supplier Quality Engineer
Aversan Inc.
Montreal, QC
- $95,000 to $120,000 CAD / year
- Full-time
We are currently seeking a qualified Quality Assurance Specialist to join our team. In this role, you will lead supplier quality initiatives, ensuring compliance with AS9100 and…
Added 26 mins ago
E
Personal Trainer: Part Time, Vancouver
Equinox
Vancouver, BC
- Part-time
…including, but not limited to, client session delivery, Fitness Specialist floor coverage, participation in club special events, and attendance at necessary EFTI education and training…
Added 26 mins ago
AC
Office Support Specialist
Aston Carter
Acheson, AB
- $18 to $20 CAD / hour
- Contract
At least 1 year of customer service experience in a call center or in-person setting.
Added 42 mins ago
AA
Aircraft Technical Sales Specialist
Aeropol Aviation Services
Mississauga, ON
- Full-time
Oversee new customer interactions and sales proposals for landing gear, componentsservices and component outright/exchange sales.
Added 57 mins ago
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Mortgage Specialist
BMO
Victoria, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 hour ago
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Key Account Specialist, Ophthalmology - Southwestern Ontario
Bayer
Guelph, ON · Mississauga, ON
- Full-time
Bayer is seeking a knowledgeable and passionate Key Account Specialist to join our Ophthalmology team in the Southwestern Ontario Territory. This role requires a strong understanding of…
Added 1 hour ago
R
Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
Le spécialiste principal, Services sur site – Hospitalité, est chargé de fournir aux clients un service constant et de haute qualité en matière d’alimentation et de boissons, afin d’assurer…
Added 1 hour ago
MR
Senior Accounts Receivable & Collections Specialist
MoveSmart Rentals
NS · Cape Breton, NS
- $30,000 to $40,000 CAD / year
- Full-time
MoveSmart Rentals is hiring an experienced Senior Accounts Receivable & Collections Specialist to manage full-cycle accounts receivable and collections across our Canadian operations.
Added 1 hour ago
MR
Senior Accounts Receivable & Collections Specialist
MoveSmart Rentals
Brandon, MB
- $30,000 to $40,000 CAD / year
- Full-time
MoveSmart Rentals is hiring an experienced Senior Accounts Receivable & Collections Specialist to manage full-cycle accounts receivable and collections across our Canadian operations.
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Whitecourt, AB
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
Toronto, ON
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 1 hour ago
FC
Courier Team Lead-2
FedEx Canada
London, ON
- Part-time
Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to…
Added 1 hour ago
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Freelance In-Person Event Specialist - Toronto, Canada
Visit.org
Toronto, ON
- Temporary
You love building relationships with customers and enjoy customer service
Added 1 hour ago
MR
Senior Accounts Receivable & Collections Specialist
MoveSmart Rentals
BC · Capital, BC
- $30,000 to $40,000 CAD / year
- Full-time
MoveSmart Rentals is hiring an experienced Senior Accounts Receivable & Collections Specialist to manage full-cycle accounts receivable and collections across our Canadian operations.
Added 1 hour ago
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Banking Advisor
RBC
Hanover, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
Accounts Receivable Specialist II
Conexiom
Canada
Our Finance & Billing team is growing, and we're looking for an Accounts Receivable Specialist II to take ownership of our customer billing and receivables operations. This role sits at the…
Added 2 hours ago
AA
Spécialiste en Architecture PDP / PDP Architecture Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
Added 2 hours ago
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Senior Help Desk Specialist
Akkodis
Ottawa, ON
- Contract
Senior Help Desk Specialist - Secret Clearance Required
Added 2 hours ago
B
Procurement Specialist
BGIS
Halifax, NS
- Full-time
The Procurement Specialist is responsible for collaborating with Procurement Managers on a multitude of Procurement projects ranging from RFXs, contract management reviews and other supply…
Added 2 hours ago
C
Talent Acquisition Specialist
Convergint
Calgary, AB
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
Added 2 hours ago
C
Security Systems Technician - Service Focused
Convergint
AB · Edmonton, AB
- Full-time
Job Description: Convergint is currently recruiting for a Security Technician - Service Specialist to join our team in Edmonton, AB. As a Security Technician, you will be responsible for…
Added 2 hours ago
PP
Events Specialist
People Plus Consulting Limited
Halifax, NS
- Full-time
…residents of Halifax, is currently seeking a full-time Events Specialist at Job Junction Nova Scotia Works, Halifax,…
Added 2 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Prepares, conducts, and analyses customer service and department audits, develops and correlates quality indicators, prepares regular quality management reports.
Added 3 hours ago
SB
Technical Support Specialist
Startech Business Systems
Calgary, AB
- Full-time
…StarCare Reachout Program, Startech offers customizable IT service packages designed to optimize how companies use and improve their IT environments. The team is known for strong customer…
Added 3 hours ago
WB
Qual Assurance Specialist
Wexxar Bel
Richmond, BC
- Full-time
Team Collaboration: Work cross-functionally with engineering, production, customer service, and sales to resolve issues and ensure a seamless QA process.

Vision Group

Patient Growth Specialist

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

See if you are our next:

Patient Growth Specialist

The Patient Growth Specialist is a sales-focused outbound contact center professional responsible for converting marketing-generated leads into consultations, retaining patients at risk of disengaging, and reactivating inactive patients. Through proactive outreach and relationship building, this role directly contributes to patient acquisition, revenue growth, and patient retention objectives.

As part of a high-performing Patient Growth Team, you will engage prospective and existing patients throughout their lifecycle, from initial inquiry through consultation, treatment decision, retention, and reactivation opportunities. Using an omnichannel approach including outbound calls, SMS, email, and web inquiries, you will support lead nurturing initiatives, maximize conversion opportunities, and deliver an exceptional patient experience.

A look at your benefits

You enjoy a permanent, full-time position (40h/week) Please note that weekly working hours may vary depending on operational needs and are not guaranteed.
You receive 3 weeks of paid vacation, 4 personal days for unexpected situations, and an additional day off during the holiday season.
You benefit from group insurance, including telemedicine, an employee assistance program, and a group RRSP.
You may be eligible for free LASIK surgery and discounts for your loved ones.

Your tasks at a glance

You proactively contact new leads, existing patients, inactive patients, and consultation opportunities through outbound calls and digital channels.
You convert leads into booked consultations by building trust, identifying patient needs, and overcoming objections.
You execute retention and reactivation strategies to reduce cancellations and preserve revenue.
You follow up on marketing campaigns, abandoned consultations, and other growth opportunities.
You achieve goals related to bookings, conversion rates, contact rates, retention outcomes, and revenue contribution.
You educate patients on procedures, consultation processes, and treatment options while delivering exceptional service.
You accurately maintain patient records, CRM notes, and appointment information.
You collaborate with Marketing and Patient Care teams to support patient engagement and growth initiatives.

A clear view of your assets

You hold a high school diploma.
You have at least two years of experience in outbound sales, inside sales, contact centres, patient acquisition, customer retention, or high-volume customer engagement, preferably with outbound calling experience.
You have a proven ability to achieve sales, conversion, retention, or booking targets.
You have strong sales, relationship-building, communication, and active listening skills.
You take an empathetic, patient-focused approach and demonstrate strong objection-handling and negotiation skills.
You are self-motivated and thrive in a fast-paced environment.
You are comfortable multitasking and managing multiple communication channels simultaneously.
You are proficient in Microsoft Office applications and CRM systems, and you quickly learn new technologies, reporting tools, and AI-enabled systems.
You have strong organizational skills and maintain a high level of accuracy when entering data.
You are fluent in French and English, both spoken and written, as you will communicate with English-speaking patients who do not speak French.

From our point of view

Do you thrive on building relationships, overcoming objections, and achieving goals while delivering an exceptional patient experience? We’d love to meet you!

Apply About employer

More about this job

Responsibilities

The Patient Growth Specialist is responsible for converting marketing leads into consultations and reactivating inactive patients through proactive outbound outreach. This role involves managing the patient lifecycle, maintaining accurate CRM records, and collaborating with marketing and care teams to meet revenue and retention goals.

Requirements

Candidates must have a high school diploma and at least two years of experience in outbound sales, contact centers, or customer engagement. Proficiency in English and French is required, along with strong communication, negotiation, and CRM software skills.

Skills

Outbound sales
Inside sales
Customer retention
Lead conversion
Relationship building
Objection handling
Negotiation
Active listening
Communication
CRM systems
Microsoft Office
Data entry
Multitasking
Patient education
Bilingualism

Benefits

Paid vacation
Personal days
Holiday season time off
Group insurance
Telemedicine
Employee assistance program
Group RRSP
Free LASIK surgery
Discounts for loved ones

Visa sponsorship

Not detected in the job text

Keywords

Outbound sales
Inside sales
Contact center
Lead nurturing
Patient acquisition
Customer retention
CRM
Microsoft Office
Negotiation
Objection handling
Bilingual
Patient experience
Revenue growth
Data entry
AI-enabled systems
Reporting tools
Consultation booking
Omnichannel communication

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