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Added 14 mins ago
EI
Paralegal
Ecolab Inc.
Calgary, AB
- Full-time
…while partnering with Legal, Sales, Finance, Supply Chain, Insurance, Research and Development, and other business…
Added 27 mins ago
EI
Proposal Specialist
EBC Inc.
Mississauga, ON
- Full-time
The Proposal Specialist position within EBC’s pursuits and proposal team is responsible for the coordination, development, organization, review, and finalization of compelling winning…
Added 57 mins ago
V|
Spécialiste mise en service/Commissioning Support Specialist
Veolia | North America
Montreal, QC
- Full-time
We are seeking a Commissioning Specialist to lead the startup and commissioning of major water treatment projects across municipal, industrial, and mining applications. This role combines…
Added 57 mins ago
P&
Drafting Specialist, Product Definition
Pratt & Whitney
Mississauga, ON
- Full-time
Job Title: Drafting Specialist, Product Definition
Added 57 mins ago
EI
Product Specialist (QC) - 12 month contract
Echelon Insurance
Quebec, QC
- Contract
Collaborate with stakeholders to ensure development, implementation, and continued improvement of insurance products
Added 1 hour ago
MH
Bilingual Legal & Debt Resolution Specialist
Mitsubishi HC Capital Canada
Burlington, ON
- $58,290 to $108,290 CAD / year
- Full-time
Reporting to the Manager, Legal & Debt Resolution, the Legal & Debt Resolution Specialist is responsible for more complex written off and delinquent files, all over Canada, recommending…
Added 1 hour ago
CN
Lodge Manager - PNW
Civeo North America
Kitimat, BC
- Full-time
Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses…
Added 1 hour ago
SJ
Operations Leader Environmental Services
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Workplace Safety Insurance Board (W.S.I.B.) trained an asset;
Added 1 hour ago
ZC
Statistical Reporting Specialist
Zurich Canada
Toronto, ON
- Full-time
If you have experience in property & casualty insurance statistical or regulatory reporting and are looking for a new challenge, we would love to hear from you. Zurich Canada is currently…
Added 1 hour ago
HÉ
Public Tenders Specialist
Harnois Énergies
Joliette, QC
- Full-time
Harnois Énergies is looking for a rigorous, analytical and structured professional to join its team as a Public Tenders Specialist. If you enjoy challenges, precision work, and…
Added 1 hour ago
P&
Programmeur de commande numérique - pièces expérimentales / Manufacturing Engineering Specialist – experimental parts
Pratt & Whitney
Longueuil, QC
- Full-time
Added 1 hour ago
N(
Strategic Procurement Specialist
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
NAIT is seeking a Strategic Procurement Specialist, to provide advanced procurement, commercial, contracting, and contract-management expertise for complex procurement initiatives, with a…
Added 1 hour ago
CN
Maintenance and Construction Coordinator
Civeo North America
AB · Edmonton, AB
- Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 1 hour ago
GI
Manufacturing Specialist - 1st Shift
Gemini, Inc.
Neustadt, ON
- $20.03 to $26.27 CAD / hour
- Full-time
Gemini is looking for a Manufacturing Specialist with a focus on Machine Operations to join the team at our location in Neustadt, ON! This position is responsible for operating computer…
Added 1 hour ago
F
Spécialiste, Rémunération globale (avantages sociaux et rémunération) / Total Rewards Specialist (benefits & compensation)
Fasken
Toronto, ON
- Full-time
Added 1 hour ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Wainwright, AB
- Full-time
As a Technical Specialist, Project Management, you’ll support the delivery of a wide range of routine to moderately complex infrastructure projects. While growing your career in a…
Added 1 hour ago
F
Spécialiste, Rémunération globale (avantages sociaux et rémunération) / Total Rewards Specialist (benefits & compensation)
Fasken
Montreal, QC
- Full-time
Added 1 hour ago
HR
Senior Contracts Specialist
Hughes Recruitment & Strategy Collective
SK · Saskatchewan, Canada
- Full-time
The Senior Contracts Specialist will lead commercial strategy and contract formation for major capital work, with construction and construction services agreements valued between…
Added 1 hour ago
YA
Bilingual French Inbound Customer Engagement Specialist- Hybrid
Yoh, A Day & Zimmermann Company
Vancouver, BC
- Contract
Life & Disability Insurance (for employees working 20+ hours per week)
Added 1 hour ago
VG
Patient Growth Specialist
Vision Group
Canada
- Full-time
The Patient Growth Specialist is a sales-focused outbound contact center professional responsible for converting marketing-generated leads into consultations, retaining patients at risk of…
Added 1 hour ago
Business Support Associate
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
3-5 years in the Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services
Added 2 hours ago
RA
Product Management Specialist – Medium Voltage
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- $63,600 to $79,500 CAD / year
- Full-time
As a Product Management Specialist at Rockwell Automation, you will support the development and execution of product and marketing strategies for our Medium Voltage Drive products with…
Added 2 hours ago
AG
Program Specialist II
Allegis Global Solutions
Mississauga, ON
- Full-time
The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors,
Added 2 hours ago
AG
Program Specialist II
Allegis Global Solutions
Mississauga, ON
- Full-time
The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors,
Added 2 hours ago
A
Spécialiste Intégration Multi-Systèmes / Multi-System Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time

Vision Group

Patient Growth Specialist

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

See if you are our next:

Patient Growth Specialist

The Patient Growth Specialist is a sales-focused outbound contact center professional responsible for converting marketing-generated leads into consultations, retaining patients at risk of disengaging, and reactivating inactive patients. Through proactive outreach and relationship building, this role directly contributes to patient acquisition, revenue growth, and patient retention objectives.

As part of a high-performing Patient Growth Team, you will engage prospective and existing patients throughout their lifecycle, from initial inquiry through consultation, treatment decision, retention, and reactivation opportunities. Using an omnichannel approach including outbound calls, SMS, email, and web inquiries, you will support lead nurturing initiatives, maximize conversion opportunities, and deliver an exceptional patient experience.

A look at your benefits

You enjoy a permanent, full-time position (40h/week) Please note that weekly working hours may vary depending on operational needs and are not guaranteed.
You receive 3 weeks of paid vacation, 4 personal days for unexpected situations, and an additional day off during the holiday season.
You benefit from group insurance, including telemedicine, an employee assistance program, and a group RRSP.
You may be eligible for free LASIK surgery and discounts for your loved ones.

Your tasks at a glance

You proactively contact new leads, existing patients, inactive patients, and consultation opportunities through outbound calls and digital channels.
You convert leads into booked consultations by building trust, identifying patient needs, and overcoming objections.
You execute retention and reactivation strategies to reduce cancellations and preserve revenue.
You follow up on marketing campaigns, abandoned consultations, and other growth opportunities.
You achieve goals related to bookings, conversion rates, contact rates, retention outcomes, and revenue contribution.
You educate patients on procedures, consultation processes, and treatment options while delivering exceptional service.
You accurately maintain patient records, CRM notes, and appointment information.
You collaborate with Marketing and Patient Care teams to support patient engagement and growth initiatives.

A clear view of your assets

You hold a high school diploma.
You have at least two years of experience in outbound sales, inside sales, contact centres, patient acquisition, customer retention, or high-volume customer engagement, preferably with outbound calling experience.
You have a proven ability to achieve sales, conversion, retention, or booking targets.
You have strong sales, relationship-building, communication, and active listening skills.
You take an empathetic, patient-focused approach and demonstrate strong objection-handling and negotiation skills.
You are self-motivated and thrive in a fast-paced environment.
You are comfortable multitasking and managing multiple communication channels simultaneously.
You are proficient in Microsoft Office applications and CRM systems, and you quickly learn new technologies, reporting tools, and AI-enabled systems.
You have strong organizational skills and maintain a high level of accuracy when entering data.
You are fluent in French and English, both spoken and written, as you will communicate with English-speaking patients who do not speak French.

From our point of view

Do you thrive on building relationships, overcoming objections, and achieving goals while delivering an exceptional patient experience? We’d love to meet you!

Apply About employer

More about this job

Responsibilities

The Patient Growth Specialist is responsible for converting marketing leads into consultations and reactivating inactive patients through proactive outbound outreach. This role involves managing the patient lifecycle, maintaining accurate CRM records, and collaborating with marketing and care teams to meet revenue and retention goals.

Requirements

Candidates must have a high school diploma and at least two years of experience in outbound sales, contact centers, or customer engagement. Proficiency in English and French is required, along with strong communication, negotiation, and CRM software skills.

Skills

Outbound sales
Inside sales
Customer retention
Lead conversion
Relationship building
Objection handling
Negotiation
Active listening
Communication
CRM systems
Microsoft Office
Data entry
Multitasking
Patient education
Bilingualism

Benefits

Paid vacation
Personal days
Holiday season time off
Group insurance
Telemedicine
Employee assistance program
Group RRSP
Free LASIK surgery
Discounts for loved ones

Visa sponsorship

Not detected in the job text

Keywords

Outbound sales
Inside sales
Contact center
Lead nurturing
Patient acquisition
Customer retention
CRM
Microsoft Office
Negotiation
Objection handling
Bilingual
Patient experience
Revenue growth
Data entry
AI-enabled systems
Reporting tools
Consultation booking
Omnichannel communication

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