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Added 10 mins ago
NA
Consultant Anaesthetist - TACC (Theatres/Anaesthetics/Critical Care)
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
The Theatre and Anaesthetic Service in the South Acute Sector of Greater Glasgow and Clyde has a complement of more than 80 Anaesthetic Consultants.
Added 10 mins ago
NS
Consultant Anaesthetist - TACC (Theatres/Anaesthetics/Critical Care)
NHS Scotland
Saskatoon, SK
- Full-time
The Theatre and Anaesthetic Service in the South Acute Sector of Greater Glasgow and Clyde has a complement of more than 80 Anaesthetic Consultants.
Added 10 mins ago
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Freelance In-Person Event Specialist - Toronto, Canada
Visit.org
Toronto, ON
- Temporary
Visit.org is looking for an experienced, responsible, and driven Freelance Event Specialist, Toronto, Canada to help us manage the logistics of an upcoming in-person event, which will be…
Added 10 mins ago
MR
Senior Accounts Payable Specialist
MoveSmart Rentals
BC · Capital, BC
- $27,600 to $32,400 CAD / year
- Full-time
MoveSmart Rentals is hiring an experienced Senior Accounts Payable Specialist to manage day-to-day accounts payable activities across our Canadian operations.
Added 10 mins ago
MR
Senior Accounts Receivable & Collections Specialist
MoveSmart Rentals
BC · Capital, BC
- $30,000 to $40,000 CAD / year
- Full-time
MoveSmart Rentals is hiring an experienced Senior Accounts Receivable & Collections Specialist to manage full-cycle accounts receivable and collections across our Canadian operations.
Added 11 mins ago
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Banking Advisor
RBC
Hanover, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 11 mins ago
Accounts Receivable Specialist II
Conexiom
Canada
Our Finance & Billing team is growing, and we're looking for an Accounts Receivable Specialist II to take ownership of our customer billing and receivables operations. This role sits at the…
Added 25 mins ago
IW
Senior Manager Real Estate Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…Continuity, Finance, Procurement, Legal, Technology, landlords, and service providers to support safe, secure, resilient, and service-ready…
Added 25 mins ago
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Spécialiste en Architecture PDP / PDP Architecture Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
Added 25 mins ago
GR
Cyber Security Specialist - L2
Global Relay
Vancouver, BC
- Full-time
As a Cyber Security Specialist - L2, you'll provide second-level response to security threats and vulnerabilities. You'll analyze event logs, system logs, and other data sources to…
Added 41 mins ago
A
Senior Help Desk Specialist
Akkodis
Ottawa, ON
- Contract
Akkodis is seeking a Senior Help Desk Specialist to support a large-scale enterprise Microsoft and SharePoint environment within the Department of National Defence. This role supports…
Added 42 mins ago
EI
Paralegal
Ecolab Inc.
Calgary, AB
- Full-time
As a Paralegal, you will support the Associate General Counsel for the Global High-Tech and Data Center business, helping deliver practical and timely legal support in a fast-paced, global…
Added 55 mins ago
PE
Payroll & Benefits Specialist
PRI Engineering
Toronto, ON
- Full-time
…of related companies. We are seeking a Payroll and Benefits Specialist to own payroll and benefits end to end for 150 to 200 employees across three companies in the group, with the firm…
Added 55 mins ago
FN
Senior IT Cloud Specialist
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As Senior IT Cloud Specialist, you will be helping FNHA build a holistic cloud and application strategy, working with the teams in IMIT to deliver the cloud infrastructure and support…
Added 55 mins ago
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Procurement Specialist
BGIS
Halifax, NS
- Full-time
The Procurement Specialist is responsible for collaborating with Procurement Managers on a multitude of Procurement projects ranging from RFXs, contract management reviews and other supply…
Added 55 mins ago
C
Talent Acquisition Specialist
Convergint
Calgary, AB
- Full-time
…enthusiastic, results driven and forward-thinking Talent Acquisition Specialist to join our amazing culture in Calgary, Edmonton or Vancouver. In this role, you will provide project support…
Added 55 mins ago
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Security Systems Technician - Service Focused
Convergint
AB · Edmonton, AB
- Full-time
Job Description: Convergint is currently recruiting for a Security Technician - Service Specialist to join our team in Edmonton, AB. As a Security Technician, you will be responsible for…
Added 55 mins ago
PP
Events Specialist
People Plus Consulting Limited
Halifax, NS
- Full-time
…years of experience in providing job search assistance and support to residents of Halifax, is currently seeking a full-time Events Specialist at Job Junction Nova Scotia Works, Halifax,…
Added 56 mins ago
K
Specialist, US Corporate Tax
KPMG
Calgary, AB · AB · Winnipeg, MB · Edmonton, Alberta
- Full-time
…any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling…
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 1 hour ago
SB
Technical Support Specialist
Startech Business Systems
Calgary, AB
- Full-time
Role Description The Technical Support Specialist is a full-time, on-site role based in Calgary, AB. This position is responsible for providing front-line technical assistance to business…
Added 1 hour ago
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Spécialiste mise en service/Commissioning Support Specialist
Veolia | North America
Montreal, QC
- Full-time
Nous recherchons un(e) Spécialiste mise en route pour diriger la mise en service et la commissioning de projets majeurs de traitement de l'eau dans les secteurs municipal, industriel et…
Added 1 hour ago
WB
Qual Assurance Specialist
Wexxar Bel
Richmond, BC
- Full-time
FAT & VFAT Coordination: Lead Factory Acceptance Testing (FAT) and Virtual FATs by setting up and managing video, audio, and conferencing tools to support remote customer participation.
Added 1 hour ago
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Server Support Specialist
BuzzClan
Regina, SK
- Contract
We are seeking a Junior Intel Server Support professional to support Windows Server infrastructure, data centre operations, system availability, and performance for a critical business…
Added 1 hour ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Full-time
Always put the Customer first and provides superior customer service

Vision Group

Patient Growth Specialist

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

See if you are our next:

Patient Growth Specialist

The Patient Growth Specialist is a sales-focused outbound contact center professional responsible for converting marketing-generated leads into consultations, retaining patients at risk of disengaging, and reactivating inactive patients. Through proactive outreach and relationship building, this role directly contributes to patient acquisition, revenue growth, and patient retention objectives.

As part of a high-performing Patient Growth Team, you will engage prospective and existing patients throughout their lifecycle, from initial inquiry through consultation, treatment decision, retention, and reactivation opportunities. Using an omnichannel approach including outbound calls, SMS, email, and web inquiries, you will support lead nurturing initiatives, maximize conversion opportunities, and deliver an exceptional patient experience.

A look at your benefits

You enjoy a permanent, full-time position (40h/week) Please note that weekly working hours may vary depending on operational needs and are not guaranteed.
You receive 3 weeks of paid vacation, 4 personal days for unexpected situations, and an additional day off during the holiday season.
You benefit from group insurance, including telemedicine, an employee assistance program, and a group RRSP.
You may be eligible for free LASIK surgery and discounts for your loved ones.

Your tasks at a glance

You proactively contact new leads, existing patients, inactive patients, and consultation opportunities through outbound calls and digital channels.
You convert leads into booked consultations by building trust, identifying patient needs, and overcoming objections.
You execute retention and reactivation strategies to reduce cancellations and preserve revenue.
You follow up on marketing campaigns, abandoned consultations, and other growth opportunities.
You achieve goals related to bookings, conversion rates, contact rates, retention outcomes, and revenue contribution.
You educate patients on procedures, consultation processes, and treatment options while delivering exceptional service.
You accurately maintain patient records, CRM notes, and appointment information.
You collaborate with Marketing and Patient Care teams to support patient engagement and growth initiatives.

A clear view of your assets

You hold a high school diploma.
You have at least two years of experience in outbound sales, inside sales, contact centres, patient acquisition, customer retention, or high-volume customer engagement, preferably with outbound calling experience.
You have a proven ability to achieve sales, conversion, retention, or booking targets.
You have strong sales, relationship-building, communication, and active listening skills.
You take an empathetic, patient-focused approach and demonstrate strong objection-handling and negotiation skills.
You are self-motivated and thrive in a fast-paced environment.
You are comfortable multitasking and managing multiple communication channels simultaneously.
You are proficient in Microsoft Office applications and CRM systems, and you quickly learn new technologies, reporting tools, and AI-enabled systems.
You have strong organizational skills and maintain a high level of accuracy when entering data.
You are fluent in French and English, both spoken and written, as you will communicate with English-speaking patients who do not speak French.

From our point of view

Do you thrive on building relationships, overcoming objections, and achieving goals while delivering an exceptional patient experience? We’d love to meet you!

Apply About employer

More about this job

Responsibilities

The Patient Growth Specialist is responsible for converting marketing leads into consultations and reactivating inactive patients through proactive outbound outreach. This role involves managing the patient lifecycle, maintaining accurate CRM records, and collaborating with marketing and care teams to meet revenue and retention goals.

Requirements

Candidates must have a high school diploma and at least two years of experience in outbound sales, contact centers, or customer engagement. Proficiency in English and French is required, along with strong communication, negotiation, and CRM software skills.

Skills

Outbound sales
Inside sales
Customer retention
Lead conversion
Relationship building
Objection handling
Negotiation
Active listening
Communication
CRM systems
Microsoft Office
Data entry
Multitasking
Patient education
Bilingualism

Benefits

Paid vacation
Personal days
Holiday season time off
Group insurance
Telemedicine
Employee assistance program
Group RRSP
Free LASIK surgery
Discounts for loved ones

Visa sponsorship

Not detected in the job text

Keywords

Outbound sales
Inside sales
Contact center
Lead nurturing
Patient acquisition
Customer retention
CRM
Microsoft Office
Negotiation
Objection handling
Bilingual
Patient experience
Revenue growth
Data entry
AI-enabled systems
Reporting tools
Consultation booking
Omnichannel communication

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