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Added 10 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
…Compliance Blueprint Inspection: one fixed price for every system in the building. Then it becomes a 12-month Compliance Plan, and the repairs and 24/7 service…
Added 13 hours ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
Draft or contribute to guidance documents, policies, FAQs, workflow diagrams, and navigator tools.
Added 1 day ago
JB
Patient Navigator - Patient Flow
Joseph Brant Hospital & Foundation
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- $44.82 to $56.02 CAD / hour
- Part-time
The Patient Navigator provides active leadership to facilitate and coordinate patient flow from admission to discharge, across acute and post-acute care areas in partnership with…
Added 1 day ago
SJ
Intensive Geriatric Service Worker 4L Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
…by the Specialized Geriatric Services, Geriatric Social Work Navigator, and Geriatric Emergency Nurse in partnership with the Community Care Access Emergency Department Case Manager. The…
Added 1 day ago
PH
Pharmacy Technician - BC Cancer - Surrey
Provincial Health Services Authority
Surrey, BC
- Full-time
…compounding, OPD and Chemo IV Clinical Trials, Drug Access Navigator – you’ll have opportunities for specialty pharmacy roles including Pharmacy Technician Supervisor, Clinical Trial…
Added 1 day ago
S
Youth Advocate with Lived Experience - Family Navigation Project - Regular Full-Time - 2026-18956 (2026-18956)
Sunnybrook
Toronto, ON
- Full-time
…less alone and to support them as they learn to navigate the system and advocate for themselves. You’ll also bring youth voice into program decisions and youth-focused…
Added 2 days ago
ED
Inside Sales & Business Development Representative
EM Dynamics
Toronto, ON · Scarborough, ON
- $25 to $30 CAD / hour
- Full-time
Maintain accurate prospecting activity and follow-up schedules in the company's CRM system.
Added 2 days ago
B
Senior Navigation Specialist
BMT
Victoria, BC
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Navigator is responsible for providing professional technical advice in support of simulation-based activities related to navigation, bridge operations, and ship handling. The…
Added 2 days ago
B
Senior Navigation Specialist
BMT
Dartmouth, NS
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Navigator is responsible for providing professional technical advice in support of simulation-based activities related to navigation, bridge operations, and ship handling. The…
Added 2 days ago
B
Senior Navigation Specialist
BMT
Ottawa, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Navigator is responsible for providing professional technical advice in support of simulation-based activities related to navigation, bridge operations, and ship handling. The…
Added 2 days ago
MG
Clerical Navigator
Michael Garron Hospital
Toronto, ON
- Full-time
The Clerical Navigator ensures patients are effectively and efficiently navigated through the cancer care system, this includes liaising with clinicians, stakeholders and community…
Added 3 days ago
CH
Registered Nurse - System Navigator
Covenant Health Canada
Banff, AB
- Full-time
The System Navigator plays a key role in supporting safe, timely and coordinated transitions from hospital to home and community-base care. Working collaboratively across acute care,…
Added 3 days ago
M
Métis Justice System Navigator
MNA
Slave Lake, AB
- Full-time
The Otipemisiwak Métis Government is recruiting for a full-time Métis Justice System Navigator within the Justice Department based out of Slave Lake. Reporting to the Métis Justice Program…
Added 3 days ago
SN
178R1-26-4 First Link Care Navigator
Six Nations
Ohsweken, ON
- Full-time
…p.m. EST, Thursday, November 4 2026, for the First Link Care Navigator with Allied Health, Senior Support Hub, Wellbeing. The Six Nations of the Grand River Application for Employment Form,…
Added 3 days ago
UG
Community Navigator (Front Desk), Vancouver
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
If this sounds like you, we invite you to join our team as a Community Navigator (Overnight). In this role, you’ll serve as the first point of contact during overnight hours, offering a…
Added 3 days ago
Justice Systems Navigator
Tungasuvvingat Inuit
Ottawa, ON
This position is responsible for supporting Inuit in navigating the Canadian Justice System. This role ensures Inuit gain fair and equitable access to legal services, language…
Added 3 days ago
YS
Assessor Navigator
Your Support Services Network
ON
- Full-time
Working within a team, the Assessor Navigator is responsible for the provision of a variety of system functions within Durham and HKPR Region. These include administration of the…
Added 4 days ago
LH
2600002805 - Indigenous Outreach Liaison
Lakeridge Health
Oshawa, ON
- Internship
Working closely with the Regional Indigenous Cancer Lead and Indigenous Cancer Program Navigator, the Indigenous Outreach Liaison serves as a trusted partner to Indigenous communities,…
Added 4 days ago
D
Sales Development Representative
Dynatrace
Boston Bar 8, BC
- Full-time
You'll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps…
Added 4 days ago
VL
Client Care Navigator
Vision Loss Rehabilitation Canada
Kingston, ON
- Full-time
The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key…
Added 4 days ago
VL
Client Care Navigator
Vision Loss Rehabilitation Canada
Remote, Canada
- Full-time
- Remote
The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key…
Added 4 days ago
VL
Client Care Navigator
Vision Loss Rehabilitation Canada
Remote, Canada
- Full-time
- Remote
The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key…
Added 4 days ago
VL
Client Care Navigator
Vision Loss Rehabilitation Canada
Remote, Canada
- Full-time
- Remote
The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key…
Added 4 days ago
C
Indigenous Patient Navigator, Clinical Operations – Permanent Full-Time
CHEO
Ottawa, ON
- $46.02 to $56.91 CAD / hour
- Full-time
The Indigenous Patient Navigator (IPN) supports First Nations, Inuit, and Métis and Urban Indigenous patients and families to access equitable, safe, timely, and culturally responsive care…
Added 4 days ago
VL
Client Care Navigator
Vision Loss Rehabilitation Canada
Peterborough, ON
- Full-time
The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key…

Vision Loss Rehabilitation Canada

Client Care Navigator

Mississauga, ON, Canada

Compensation: $28.83/ hour · Full-time

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Job details

Pay: Compensation: $28.83/ hour
Job type: Full-time
Apply by: Apr 18, 2027
Posting language: English
Posted: Oct 20, 2026

Original job description

Do you want to make a difference in the lives of Canadians living with vision loss?

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. We value our employees as our greatest asset - and we're committed to supporting their well-being, professional growth, and work-life balance. Learn more about VLRC at visionlossrehab.ca or call 1-844-887-8572.

Position Title: Client Care Navigator

Location: Peterborough, ON (or in Kingston or Mississauga, ON)

Status: Full-time, Permanent

Reports To: Manager, Healthcare Operations - Client Navigation

Compensation: $28.83/ hour

Posting Date: 20th October, 2026

Closing Date: 6th November, 2026

How to Apply: Internal applicants, email resume and interest to janice.rego@vlrehab.ca, External applicants, kindly submit application through our Careers page at visionlossrehab.ca

I. Scope And Summary Of Primary Responsibilities

The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes:

To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system's capacity
To improve the client's experience and wellbeing
To enhance a client's capacity to remain independent for as long as possible

II. Essential Functions

This position entails, but is not limited to the following general responsibilities:

Schedule all VLR therapy appointments with primary service provider and specialized service provider
Seek feedback on client satisfaction and take remedial action as required
Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers
Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps
Ensures that all service-related activities provided are documented in the client health record following VLRC policies.
Interacts with clients, their family, and caregivers to develop and identify vision related goals
Builds and maintains good working relationships with professionals in other agencies and community groups
Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss.
Participates in multi-disciplinary team meetings
Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system
Understanding of roles and linkages between the Primary and Specialized Service Provider with the Service Delivery Model.
Builds and/or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders
Experience in caseload management, medical documentation, and maintain electronic medical records

Requirements

III. Qualifications

Knowledge And Skill Requirements

An understanding of roles and linkages across primary care, community care and specialized geriatric services
Knowledge of client-centered philosophy related to interviewing, assessments, care planning and scheduling practices
Clinical expertise related to client centered interviewing, assessments, and scheduling practices
Experience in client assessments and care planning/coordination
Excellent communication skills(verbal and written)
Strong interpersonal skills, including shared decision-making and facilitation
Ability to prioritize workload, manage competing tasks, problem-solving skills and resourcefulness
Proficient in technology (e.g.: Microsoft office and case management and care coordination systems)
Ability to work independently and within a team

Experience And Education

Client service experience in the health and/or social service sectors
Diploma in Social Services Work, Community Work, Mental Health
Experience working with individuals with vision loss.
Patient Navigation certificate would be an asset
Experience in cultural sensitivity and diversity would be an asset

Work Environment

Willingness to work flexible hours
Willingness to work in a variety of settings.

Benefits

At VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently, and where your growth, well-being, and contributions matter. We offer:

Comprehensive benefits, including health, vision, dental, corporate discounts, and an employee and family assistance program
Flexible work arrangements, generous paid time off, and work-life balance initiatives
Career development through training, mentorship, and advancement opportunities
Inclusive work culture with supportive teams, employee recognition, a joy-in-work wellness program, and mental health supports

Join us to grow your career and make a difference every day.

Inclusion, Accessibility & Accommodation

VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including people who are blind, partially sighted, or deafblind, women, and 2SLGBTQ+ communities. We strongly encourage people with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate may be required to complete a Vulnerable Sector Check, depending on the role.

If you require an accommodation to apply or participate in the selection process, please contact janice.rego@vlrehab.ca. We'll be happy to work with you to meet your needs.

Not sure if you qualify? Think about applying anyway!We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion, transferable skills, and a desire to make a difference, we encourage you to apply! VLRC does not use AI tools in its screening, assessment, or selection process.

Hiring Process

Candidates selected to move forward may be invited to participate in interviews, assessments, reference checks, and/or background checks, depending on the role.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate client-centered supports and services for people living with vision loss, including assessments, care planning, appointment scheduling, and proactive follow-up. Build communication and partnerships among clients, caregivers, VLRC staff, and community healthcare providers, while documenting services and educating partners about VLRC programs.

Requirements

Requires client service experience in the health or social services sector and a diploma in Social Services Work, Community Work, or Mental Health. Candidates should have assessment and care coordination skills, strong communication and interpersonal abilities, technology proficiency, and the ability to work independently and collaboratively; experience with vision loss and a Patient Navigation certificate are assets.

Skills

Client Assessment
Care Planning
Care Coordination
Healthcare Navigation
Caseload Management
Medical Documentation
Electronic Medical Records
Client-Centered Interviewing
Communication
Interpersonal Skills
Shared Decision-Making
Facilitation
Problem-Solving
Workload Prioritization
Microsoft Office
Cultural Sensitivity

Benefits

Health Benefits
Vision Benefits
Dental Benefits
Corporate Discounts
Employee And Family Assistance Program
Flexible Work Arrangements
Paid Time Off
Career Development
Training
Mentorship
Advancement Opportunities
Employee Recognition
Wellness Program
Mental Health Supports

Visa sponsorship

Not detected in the job text

Hiring contact email

janice.rego@vlrehab.ca

Keywords

Vision Loss Rehabilitation
Client Navigation
Healthcare Navigation
Client-Centered Care
Client Assessment
Care Planning
Care Coordination
Appointment Scheduling
Caseload Management
Medical Documentation
Electronic Medical Records
Primary Care
Community Care
Geriatric Services
Community Health Providers
Multidisciplinary Teams
Service Delivery Model
Social Services
Community Work
Mental Health
Microsoft Office
Cultural Sensitivity
Vision Loss
Mobility Training
Daily Living Skills

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