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Vision Loss Rehabilitation Canada

Patient Appointment Coordinator

Sudbury, ON, Canada

Salary: $24.05/hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: $24.05/hour
Job type: Full-time
Apply by: Nov 13, 2026
Experience: A college diploma in medical administration or 3 years working experience within an administrative function
Posting language: English
Posted: Oct 29, 2026

Original job description

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country. We offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth. For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572 .

Position Title: Patient Appointment Coordinator

Location: Sudbury, ON

Term: Full-time, Contract (12 months); existing vacancy

Reports To: General Manager, Eye Van Program

Salary: $24.05/hour

Posting date: October 29, 2026

Closing date: November 13, 2026

I. Scope And Summary Of Primary Responsibilities

About the Eye Van Program

Established as part of the Prevention of Blindness program in partnership with the Eye Physicians and Surgeons of Ontario, the Vision Loss Rehabilitation Canada Eye Van is a fully equipped, medical mobile eye care clinic that travels annually to provide ophthalmology service in Northern Ontario. This innovative program is aimed at reducing the incidence of vision loss within underserved, rural, remote, and Indigenous communities closer to home.

In covering a broad range of duties, the emphasis of this position is to ensure that all patients have an opportunity to access the Eye Van program. Coordinating the patient schedule for the annual tour, you will deliver high level customer service through strong communication, collaboration, and coordination of patient information. This includes working with the programs electronic medical records software to manage patient information, referrals, and other medical information.

II. Essential Functions

Within a distinct geographic area, completes the booking process for patients' appointments and prepares patient clinic appointment schedule for each town
Updates patient demographics and referral information
Coordinates information received through the fax and informed appropriate staff as required
Maintains a comprehensive list of referring health care providers and Eye Van doctors
Review and prepares patient recall lists to support the planning of patient appointment schedules
Understands and able to provide information about Eye Van Program and VLRC services and resources
Flags urgent/critical situations to Supervisor or other designated staff
Ensures all patient information is accurately entered into Medical Database in a timely manner
Scans documents into Electronic Medical Database and using naming convention standards
Manages workload and patient appointment schedules in effective and efficient manner
Processes cancellations and changes to patient appointments efficiently and advises appropriate staff as required
Provides support to ensure that updates for OHIP codes, OHIP reports are updated on appropriate lists, assist with the correction of OHIP billing errors, and payment reports
Communicates with health care organizations regarding patient referrals to the Eye Van and referrals to other health care organizations and/or specialists
Provides administrative support related to the pre and post Eye Van Tour, general manager and other team members as required

Relationships

Works both independently and collaboratively with the team and other departments

Problem Solving/Time Frame of Impact

Works under the general direction of established processes and utilizes established business rules, service standards and practices, and ensures policy and procedures are followed in a timely fashion
Participates in service evaluation and program planning processes as needed to maintain and improve service outcomes
Participates in a supportive team environment to meet the operational and team objectives

Decision Autonomy

Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks
Consults with supervisor on issues that are more complex or may require upper-level approval
Exercises judgment and tact when dealing with individuals and demonstrates sound judgment in when to elevate issues to the next level
Committed to maintaining privacy and confidentiality

Requirements

III. Qualifications

Knowledge and Skill Requirements:

Proficient level of knowledge working with medical applications and software related to and including the management of caseloads
Demonstrated organizational and time management skills
Sensitivity to the needs of persons with vision loss
Ability to effectively communicate verbally and in writing
Detail-oriented, with ability to enter data accurately
Proficient in the use of Microsoft Office software and database management and willingness to learn new software applications
Knowledge of eye conditions and blindness prevention would be an asset

Experience and Education:

A college diploma in medical administration or 3 years working experience within an administrative function
Proficient typing and keyboarding skills
OHIP billing experience and knowledge of medical software are considered assets
Bilingual in French and English is considered an asset

Work Environment:

Ability to work flexible hours

Benefits

Apply Now!

If this sounds like the role for you, apply now to janice.rego@vlrehab.ca

Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

VLRC is committed to creating and fostering an inclusive workplace and we are committed to a fair, transparent, and accessible recruitment process. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBTQ+.We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset.

VLRC is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. Please note that the successful candidate will be required to pass a standard Vulnerable Sector Check.

Not sure if you qualify? Think about applying anyway!We understand that not everyone brings 100% of the skills and experience for the role. If you possess similar experience to what we've listed above, we encourage you to apply. We believe that diverse experience, transferable skills, and passion are key!We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Coordinate patient appointments and schedules for the Eye Van’s annual tour, including managing referrals, patient records, cancellations, and schedule changes. Provide administrative and communication support to patients, health care organizations, the General Manager, and program staff while maintaining accurate and confidential medical information.

Requirements

Requires a college diploma in medical administration or three years of administrative work experience, along with strong organizational, communication, typing, and data-entry skills. Proficiency with medical applications, Microsoft Office, and database management is expected; OHIP billing experience, knowledge of eye conditions, and French-English bilingualism are assets.

Skills

Appointment Scheduling
Medical Records Management
Patient Data Entry
Referral Coordination
Customer Service
Written and Verbal Communication
Organization
Time Management
Microsoft Office
Database Management
Medical Software
OHIP Billing
Document Scanning
Confidentiality
Problem Solving
Administrative Support

Benefits

Competitive Salary
Benefits
Flexible Schedules
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact email

janice.rego@vlrehab.ca

Keywords

Eye Van Program
Medical Administration
Medical Applications
Electronic Medical Records
Medical Database
Patient Scheduling
Patient Referrals
Patient Demographics
OHIP Billing
OHIP Codes
OHIP Reports
Medical Information
Document Scanning
Microsoft Office
Database Management
Health Care Organizations
Ophthalmology
Vision Loss Rehabilitation
Blindness Prevention
Patient Recall Lists
Confidentiality
Customer Service
Administrative Support
Vulnerable Sector Check

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