Security Team Lead

Security Guard

Department: Operations

Reports to: VP of Operations

Position Type: Full-time, existing position

This job posting is for an existing vacancy

Company Overview

With over 30 years of experience, Vista Security & Investigations Inc. is a proud leader in security solutions across Canada. As a full-service security company, we offer a suite of security services for clients across multiple industries, utilizing cutting-edge technology while still providing a personal touch. No matter when or where, providing the best customer service for all of our clients is one of our top priorities, which is why our contact center and guard services operate 24 hours a day, 7 days a week.

Position Overview

Vista Security is seeking an experienced and professional Security Team Lead to join our team in Hamilton, ON. This role is ideal for individuals with a strong background in customer service, deterring theft, and responding to incidents.

As a security guard, you will play a key role in supporting the client and ensuring the smooth day-to-day operation of security services. You’ll help maintain a visible presence throughout the property, and assist in upholding a safe, professional, and welcoming environment.

We are looking for a dependable guard who demonstrates integrity, professionalism, and sound judgment in every situation. The ideal candidate will have hands-on experience in conflict resolution and emergency response.

If you are a proactive and motivated security professional ready to take the next step in your career, we encourage you to apply today.

Key Responsibilities

• Assist in incident response, report writing, and maintaining accurate records such as daily activity and equipment logs.
• Provide a visible security presence by monitoring and patrolling assigned areas, responding promptly to routine, emergency, and law enforcement-related calls.
• Identify, investigate, and address potential security breaches, safety hazards, thefts, or property damage.
• Deliver exceptional customer service by assisting visitors, responding to inquiries, and representing both Vista Security and the client site with professionalism.
• Respond appropriately to emergencies, including fire, medical, and security incidents, and coordinate with emergency services as needed.
• Escort emergency personnel such as police, fire, and paramedics to designated locations when required.
• Collaborate with on-site service providers and stakeholders to ensure a safe and secure environment for all.
• Manage parcels, parking permits, and visitor logs
• Follow site-specific post orders and procedures

General

This role description outlines the primary responsibilities of the position and may be

amended from time to time to reflect operational requirements. Additional duties may

be assigned as required.

Schedule

Mon to Fri 7:30a-3:30p

What We Offer

• Salary: $20.38
• Training and ongoing support from management
• Opportunities for growth within Vista Security & Investigations
• Support from leadership and team members
• Positive, team-focused work environment
• Benefits plan

Requirements

• Must be legally eligible to work in Canada.
• Valid Ontario Security Guard Licence (required and in good standing).
• Valid First Aid & CPR Certification (required)
• Physically capable of standing and walking for extended periods.
• Reliable transportation

What We’re Looking For

• Minimum of 2 years of experience in the security industry, experience preferred, Someone who is confident and eager to learn. Security knowledge and supervisor skills..
• Strong communication, leadership, and problem-solving skills.
• Professional presence with strong judgment and situational awareness
• Self-motivated and comfortable working independently and as part of a team
• Previous warehouse, gatehouse security experience preferred, not mandatory
• Basic computer skills are preferred
• Excellent customer service skills
• Demonstrated ability to multi-task

We encourage applicants who may not meet every qualification but are motivated, dependable, and eager to grow within security operations.

Equal Opportunity & Accessibility

Vista Security & Investigations Inc. is committed to fostering an inclusive, diverse, and respectful workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender identity, sexual orientation, age, disability, religion, or background.

If you require accommodation at any stage of the recruitment or hiring process, please contact at hr@vistasecurity.com

AI Disclosure

Vista Security & Investigations Inc. may use AI tools to support parts of the recruitment process, but all hiring decisions are made by our human recruitment team.