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Vistek

Assistant Store Manager - Calgary

Calgary, AB, T3C 0J3, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of retail sales or customer service experience and at least 3 years of management experience
Posting language: English
Posted: Nov 10, 2026

Original job description

PRINCIPAL DUTIES:

Customer Service & Sales Management

Contributes to the overall achievement of Store Sales Targets for all lines of business including Photo, Video, Rentals by assisting the Store Manager and their personal sales contribution.

Work with the Store team to provide exceptional customer service throughout all stages of the customer life cycle – from greeting, informing, selling, or answering customer inquiries to assisting with customer billing or hardware questions

Develop strategies to maximize store profitability and maintain a high conversion rate of quotes and orders for the entire sales team

Leadership

Provides secondary leadership to the Store Manager and is responsible for the performance of all employees in the absence of the Store Manager.

Acting as a “manager-in-training,” the ASM assists the SM with on-the-floor coaching.

Participate in team meetings and on-going training sessions, so to ensure an environment of continuous learning and growth.

Where applicable, provides coaching to Sales and Rentals Consultants to retain customers and drive additional store revenue through add-on accessories, warranties, and additional services.

Maintains internal two-way communications by employing all business communication tools such as the company intranet, Teams.

Leads team in leveraging the omnichannel (chat, walk-in, outreach), to bring value and build relationships with customers

Merchandising

Maintains accurate in-store merchandising according to visual standards and current marketing promotions

Responsible for the store look and feel, highlighting featured product and creating a valued customer experience

Helps Store Manager to manage in-store inventory

Product Knowledge

Working technical knowledge of a broad range of photo and video equipment and accessories including products from companies such as Sony, Canon, Panasonic, Nikon, Red, Blackmagic Design.

Stay current with trends in:

- Content creator gear

- Mirrorless cameras & video production

- Lighting

- Audio Equipment

- Live streaming systems

- Virtual production

Keep personally up to date on product knowledge through myVistek, seminars, etc., to provide best of class service.

Operations

As a key holder ASMs are responsible for opening and/or closing the store at the beginning and end of the day and ensuring loss prevention of physical products, perimeter control of the facilities and providing a safe and threat free environment for staff

Adhere to Retail Standard Operating policies, processes, and procedures

Ensures accuracy of all in-store transactions, and cash controls by ensuring adherence to all operations policies and procedures with specific focus on post-sales support (e.g., repairs, returns, loaners)

Ensures a high level of store maintenance and safety

REQUIREMENTS:

Experience with retail or rentals operations knowledge including: sales, customer service, merchandising, inventory control, and loss prevention

Retail management experience in a dynamic and fast-paced team environment

Commitment to driving sales performance through proven coaching and training skills.

Excellent written and verbal communication skills

Flexible to workday and weekend shifts, based on business needs

Comfortable with technology such computers, mobile devices, and digital merchandising

5+ years of retail sales or customer service experience and at least 3 years of management experience

Familiarity with ERP and/or Inventory systems

Experience in CRM and customer outreach tools (HubSpot) an asset

University degree/college diploma (especially with a focus on business/management) is an asset

Proficiency in Microsoft Suite, Monday an asset

Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.

*Not accepting phone calls or recruitment agencies, thank you for your understanding.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Assistant Store Manager supports the Store Manager in achieving sales targets, managing store operations, and providing exceptional customer service. They are responsible for leading the team, maintaining visual merchandising standards, and ensuring accurate inventory and cash controls.

Requirements

Candidates must have at least 5 years of retail sales or customer service experience, including 3 years in a management role. Proficiency in retail operations, inventory systems, and strong coaching skills are required to drive store performance.

Skills

Retail management
Sales management
Customer service
Inventory control
Loss prevention
Team leadership
Staff coaching
Merchandising
Product knowledge
Operations management
CRM
HubSpot
Microsoft Suite
Communication skills
Technical troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales Management
Customer Service
Inventory Control
Loss Prevention
Merchandising
Leadership
Coaching
Photo Equipment
Video Equipment
CRM
HubSpot
Microsoft Suite
Monday
Operations
Cash Control
Omnichannel
Visual Standards
Staff Training
Key Holder

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Work requirements

Jobs in Canada