Service Counter Administrator
- Toronto, ON, M5A 4G8, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Principal Focus
The Service Counter Administrator assists customers by ensuring their needs are met concerning all repairs, and warranty service matters. The Service Counter Administrator greets all repairs customers and provides professional customer service to clients online, over the phone and in store.
Primary Responsibilities
- Provide best in-class customer service to all customers and employees.
- Regularly communicate with customers about service request status until the repair is complete (i.e. price estimates, ETA for repair requests, pick-up).
- Maintain up to date and efficient workflow of incoming and outgoing service orders.
- Processing vendor, manufacturer, and 3rd party warranty claims.
- Assist in keeping the department clean, organized, and safe.
- Perform DSLR sensor cleanings.
- Examining returns for damage and create condition reports.
- Coordinate with various departments within the organization to complete service requests.
Competencies
- Dedicated to customer service
- Multi-tasker
- Maintains professionalism in high pressure situations
- Self-starter, takes initiative to complete work and to improve ways of working
- Ability to troubleshoot technical issues with customers.
Qualifications and Experience
- Minimum of 2 years’ experience in retail / customer service
- Experience as a front counter service representative
- Excellent communication skills both written and verbal
- Minimum of 1 year experience working in the Photography / Videography industry
- Familiarity with retail systems such as inventory control and POS.
Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.
*Not accepting phone calls or recruitment agencies, thank you for your understanding.
More about this job
Responsibilities
Provide customer support for repairs and warranty matters, including communicating service status, estimates, and pickup details. Manage service orders and warranty claims, perform DSLR sensor cleanings, inspect returns, and coordinate with internal departments while maintaining a clean and safe work area.
Requirements
Requires at least two years of retail or customer service experience, including front-counter service experience, and at least one year in the photography or videography industry. Candidates should have strong written and verbal communication skills and familiarity with retail inventory-control and point-of-sale systems.
Skills
- Customer Service
- Written Communication
- Verbal Communication
- Multitasking
- Professionalism
- Initiative
- Troubleshooting
- Service Order Management
- Warranty Claims Processing
- DSLR Sensor Cleaning
- Returns Inspection
- Condition Reporting
- Inventory Control
- Point-of-Sale Systems
- Photography and Videography Industry Experience
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Administrative
Keywords
- Customer Service
- Repairs
- Warranty Service
- Service Requests
- Service Order Workflow
- Vendor Warranty Claims
- Manufacturer Warranty Claims
- Third-Party Warranty Claims
- Price Estimates
- Repair Status Updates
- DSLR Sensor Cleaning
- Returns Inspection
- Condition Reports
- Inventory Control
- Point-of-Sale Systems
- Photography
- Videography
- Troubleshooting
- Retail
- Front Counter Service