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Added 28 mins ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 43 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 44 mins ago
CP
Front desk agent
Clarion Pointe Winnipeg
Winnipeg, MB
- From $17 CAD / hour
- Full-time
- On-site
Added 59 mins ago
CM
Insurance agent
Clare Mutual Insurance Company
Belliveaus Cove, NS
- $55,000 to $60,000 CAD / year
- Full-time
- On-site
Added 1 hour ago
T
Customer service agent
Telesolutions
Winnipeg, MB
- $16.4 to $20 CAD / hour
- Full-time
- On-site
Added 1 hour ago
ER
Customer service agent
Enterprise Rent A Car
Dorval, QC
- From $18.54 CAD / hour
- Full-time
- On-site
Added 1 hour ago
ER
Customer service agent
Enterprise Rent A Car
Laval, QC
- From $18.54 CAD / hour
- Full-time
- On-site
Added 1 hour ago
ER
Customer service agent
Enterprise Rent A Car
Saint-Hubert, QC
- From $18.54 CAD / hour
- Full-time
- On-site
Added 1 hour ago
G
Integrated Marketing Specialist
GovAI
Waterloo, ON
- Full-time
Figure out how we build with agents. Decide which content and campaign jobs a person should do, which jobs an agent should do, and set that up on this team.
Added 1 hour ago
S
Asset Protection Partner
sephora.com
Dartmouth, NS
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 1 hour ago
A
Purchasing agent
Aplin
Winnipeg, MB
- $40,000 to $60,000 CAD / year
- Full-time
- Contract
- On-site
Added 1 hour ago
CA
Call centre agent - customer service
Cancom Answering Solutions
Whitby, ON
- From $17.95 CAD / hour
- Part-time
- On-site
Added 2 hours ago
LI
Front desk agent
Lakeview Inn & Suites Slave Lake
Slave Lake, AB
- From $17 CAD / hour
- Full-time
- On-site
Added 2 hours ago
GF
Purchasing agent
Guruji Foods Inc.
Surrey, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Added 2 hours ago
S
Company Manager
SaskCulture
Regina, SK
- Full-time
Confirm travel requirements with each artist and arrange bookings through Globe’s travel agent or directly with travel providers.
Added 2 hours ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Baie-Comeau, QC
Business Function: Delivery Agent or Letter Carrier
Added 3 hours ago
W
IT Support Specialist
WalterFedy
Calgary, AB
- Full-time
…sensitivity/oversight aligned with existing SharePoint/OneDrive governance) and agent management (deployment, access, lifecycle and monitoring), within change control and…
Added 3 hours ago
T
Professional Assistant Branch Manager Wealth
TD
Ottawa, ON
- Full-time
A proven strategist, change agent and advocate with the ability to balance
Added 3 hours ago
EA
Insurance agent
Ellipse Agence en assurance de dommages inc.
Québec, QC
- $53,566.5 to $55,000 CAD / year
- Full-time
- Hybrid
Added 3 hours ago
I
Software Engineer
Insight
Remote, Canada
- Full-time
- Remote
Follow and help improve the department's agent-driven delivery procedures, and remain accountable for the correctness of all code delivered, whether written by hand or generated
Added 3 hours ago
ER
Customer service agent
Enterprise Rent A Car
Saint-Hubert, QC
- From $18.54 CAD / hour
- Full-time
- On-site
Added 3 hours ago
N
Senior Software Engineer, NeMo Helix Core Platform
NVIDIA
Toronto, ON
- Full-time
…semi-autonomous Agents. The NeMo Helix group is building a sophisticated agent execution framework to enable agents to automatically run hundreds of experiments in parallel to find the most…
Added 3 hours ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
…terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical…
Added 4 hours ago
AH
AI/ML Engineer
Axon Health
Ottawa, ON
- Full-time
…permission-aware knowledge graph and safety layer behind Axon Health's AI…
Added 4 hours ago
AI
Guest Services Agent
Accent Inns
Victoria, BC
- Full-time
Accent Inns, the hotel with a rubber duck in every room, is searching for a Guest Services Agent (Full-Time) to join our flock of totally unique and fun-loving individuals at our Victoria…

Vistera

Client Success Representative

Coquitlam, BC, Canada

$80,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Client Success Representative

About Us

Vistera is an AI-accelerated professional services platform that replaces the billable hour with the delivered outcome. Small businesses get same-day access to senior legal, HR, and finance experts through our platform. Vero, our multi-agent orchestration layer, does the intake, research and prep. An experienced expert signs off on every outcome.

Vistera is built on 55 years of supporting Canadian businesses. We launched in August 2026, and client success sits at the centre of how small business owners find us, try us and come back for more.

Location: Coquitlam, BC

Position Type: Full time

Reports To: VP Revenue & US Operations

Department: Client Success

Compensation: $80,000 to $85,000/year

Position Summary

We're looking for a Client Success Representative which we call an “Expert Success Representative” to own the relationship with the professionals (lawyers, HR consultants, and finance experts) who power our platform. Think of this as a client success role, but your client is our expert community. As our network and transaction volume grow, this is a high visibility, high impact role with real room to shape how we support and grow this critical group.

You'll be responsible for the full lifecycle of the expert relationship: onboarding, activation, engagement, retention, and growth. You'll build the rhythms, touchpoints, and programs that keep our experts thriving on the platform.

What You'll Do

Own onboarding & activation: Guide newly approved experts through setup, platform training, and their first engagements so they ramp quickly and confidently.
Drive ongoing engagement: Build regular check in cadences (QBRs, health checks, pulse surveys) to understand expert satisfaction, utilization, and pain points.
Monitor expert health metrics: Track engagement, responsiveness, client ratings, and utilization; proactively intervene when an expert's activity or satisfaction dips.
Be the voice of the expert internally: Surface trends, blockers, and feature requests to Product, Marketing, and Leadership to continuously improve the expert experience. Seek out and document expert success stories that can be shared for marketing purposes.
Support retention & growth: Identify experts ready for more client volume, higher tier engagements, or specialty focus areas, and connect them with opportunities.
Manage escalations: Resolve expert side issues (billing, scheduling, client mismatches, platform friction) quickly and empathetically.
Build scalable programs: As the network grows, design playbooks, resource libraries, and community touchpoints (webinars, office hours, recognition programs) that don't rely on 1:1 time alone.
Partner cross functionally: Work closely with Client Success (SMB side), Sales, and Product to ensure supply (experts) and demand (SMB clients) stay balanced and both sides win.

What You Bring

3+ years in a client success, customer success, account management, or partner/community management role, ideally with a two sided marketplace or professional services background.
A genuine passion for relationship management and a track record of building trust with a sophisticated, professional audience (attorneys, consultants, finance professionals, or similar).
Comfort with ambiguity and building processes from scratch. You'll be defining the playbook, not just following one.
Strong data instincts. You're comfortable using engagement and utilization metrics to prioritize your time and outreach.
Excellent written and verbal communication; you can speak credibly with legal, HR, and finance professionals.
Experience with CRM/CS tools (e.g., Zoho, HubSpot, Salesforce, Gainsight, or similar).
Bonus: prior experience in legal, HR, finance, or professional services, or in a marketplace or gig platform environment.

Why Join Us Now

This is a genuinely exciting moment to join. Our Expert Network is expanding rapidly alongside client demand, and this role will directly shape how we scale that side of the marketplace. You'll have the autonomy to build programs and processes from the ground up, direct access to leadership, and the opportunity to grow into a bigger team building role as our expert base scales.

To learn more about Vistera, who we are, and our values come check us out at Vistera.ai.

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More about this job

Responsibilities

Own the expert relationship lifecycle, including onboarding, activation, engagement, retention, growth, and resolution of expert-side issues. Track expert health and satisfaction, share insights across teams, and build scalable programs that improve the expert experience and balance marketplace supply with client demand.

Requirements

Requires at least three years of experience in client success, customer success, account management, or partner or community management, ideally in a two-sided marketplace or professional services setting. Candidates should be strong relationship builders with data instincts, excellent communication skills, comfort creating processes from scratch, and experience with CRM or customer success tools.

Skills

Relationship Management
Client Success
Customer Success
Account Management
Partner Management
Community Management
Expert Onboarding
Platform Training
Engagement Management
Retention
Data Analysis
CRM Tools
Escalation Management
Process Development
Cross-Functional Collaboration
Written And Verbal Communication

Visa sponsorship

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Keywords

Client Success
Expert Success
Professional Services
Two-Sided Marketplace
Expert Network
Onboarding
Activation
Engagement
Retention
Utilization Metrics
Health Checks
Quarterly Business Reviews
Pulse Surveys
Client Ratings
Escalation Management
Playbooks
Resource Libraries
Webinars
Office Hours
Recognition Programs
CRM
Zoho
HubSpot
Salesforce
Gainsight
Legal
Human Resources
Finance
Marketplace Supply And Demand

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