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Added 9 mins ago
W
Principal Process Automation & Controls Engineer
Worley
Calgary, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 9 mins ago
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Toronto Premium Outlet Halton Hills - Mandarin Speaking Sales Associate PT 20-29 hours
TUMI
Toronto, ON
- $18 to $22 USD / hour
- Part-time
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending…
Added 9 mins ago
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Expression of Interest for Engineering Graduate - University of Calgary
Worley
Vancouver, BC
- Full-time
The Worley Graduate Development Rotational Program is designed to accelerate the growth of high-potential early career professionals through structured, hands-on experience across multiple…
Added 13 mins ago
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Chef principal(e), Publicité numérique chez les détaillants – Nutrition (Montréal)
Abbott
Montreal, QC
- Full-time
Ce poste se situe à la croisée du marketing, des ventes, du numérique et de la gestion de la relation client. Le titulaire du poste sera responsable de la stratégie globale d’expansion du…
Added 13 mins ago
SS
Senior Sales Executive – SYSPRO ERP
Solen Software Group
Remote, Canada
- $140,000 to $160,000 CAD / year
- Full-time
- Remote
Shea is a SYSPRO partner helping mid-market manufacturers and distributors run their businesses better. We combine SYSPRO ERP with deep implementation expertise and, as part of Solen…
Added 13 mins ago
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Senior Structural Engineer
EXP
Barrie, ON
- Full-time
Assist in the preparation of project proposals, including scope definition and cost estimation, to secure new business opportunities.
Added 13 mins ago
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Senior Structural Engineer
EXP
Sudbury, ON
- Full-time
Assist in the preparation of project proposals, including scope definition and cost estimation, to secure new business opportunities.
Added 13 mins ago
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Senior Structural Engineer
EXP
Temiskaming Shores, ON · New Liskeard, ON
- Full-time
Assist in the preparation of project proposals, including scope definition and cost estimation, to secure new business opportunities.
Added 13 mins ago
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Manager, Investment Marketing
Manulife
Toronto, ON
- Full-time
Partner with investment teams to develop and update product and strategy content, including presentations, flyers, and responses to client/prospect queries
Added 13 mins ago
Technical Architect Contracts (Computer Services Officer 4)
The Government of Nova Scotia
Halifax, NS
…solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare…
Added 13 mins ago
Senior Manager, Store Experience & Services
Sephora
Toronto, ON
Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty…
Added 13 mins ago
Executive Director, Experiential Learning & Professional Development
University of Toronto
Toronto, ON
the Faculty is a leading partner in the U of T Co-op program, leveraging the Arts & Science Internship Program (ASIP) and business and community relationships for student internships, while…
Added 13 mins ago
Service Lead
Burberry
Vancouver, BC
Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
Added 24 mins ago
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Expression of Interest for Engineering Graduate - University of Calgary
Worley
AB · Edmonton, AB
- Full-time
The Worley Graduate Development Rotational Program is designed to accelerate the growth of high-potential early career professionals through structured, hands-on experience across multiple…
Added 24 mins ago
BR
Business Development Manager
Barney River
Toronto, ON
- Full-time
As we continue to grow our furnished suite business, we are looking for a results-driven Business Development Manager to build new corporate relationships, generate business opportunities,…
Added 24 mins ago
W
Expression of Interest for Engineering Graduate - University of Calgary
Worley
Calgary, AB
- Full-time
The Worley Graduate Development Rotational Program is designed to accelerate the growth of high-potential early career professionals through structured, hands-on experience across multiple…
Added 25 mins ago
W
Technical Consultant I, Water Engineer
Worley
Vancouver, BC
- Full-time
Building an understanding of client operations, business objectives, and project drivers to deliver solutions aligned with customer needs.
Added 25 mins ago
W
Technical Consultant I, Water Engineer
Worley
Calgary, AB
- Full-time
Building an understanding of client operations, business objectives, and project drivers to deliver solutions aligned with customer needs.
Added 25 mins ago
GT
AML Developer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $103 CAD / hour
- Contract
This client is a leading financial services and banking institution, headquartered in Toronto, Ontario, and recognized as one of North America's largest financial institutions - the…
Added 25 mins ago
UT
AML Developer IV/Data Scientist #26-25738
US Tech Solutions
Markham, ON
- $90 to $95 CAD / hour
- Contract
Duration: 6 months, starting ASAP; extension and conversion are possible based on business needs and performance.
Added 25 mins ago
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Workforce Intelligence Analyst
PTAG
Markham, ON
- Full-time
The Workforce Intelligence Analyst reports directly to Senior Director, Workforce Development and works closely with Senior Advisors. The role combines workforce analytics, data management,…
Added 28 mins ago
DC
Intermediate/Senior Noise Engineer
Dillon Consulting Limited
Calgary, AB · Edmonton, AB
- Full-time
Demonstrated success in leading multidisciplinary project teams and driving business development and growth.
Added 28 mins ago
DC
Intermediate/Senior Air Quality Engineer
Dillon Consulting Limited
Calgary, AB · Edmonton, AB
- Full-time
Demonstrated success in leading multidisciplinary project teams and driving business development and growth.
Added 28 mins ago
Client Software Engineer - EA Sports™ FC
Electronic Arts
Vancouver, BC
End-to-End Feature Development: Collaborate closely with client and server engineers to architect, integrate, and test end-to-end features across platforms.
Added 28 mins ago
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Integrated Account Lead
CBC/Radio-Canada
Toronto, ON
- Full-time
Aggressively pursue and create new business opportunities to expand the client base and grow revenue.

Vistera

Client Success Representative

Coquitlam, BC, Canada

$80,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Client Success Representative

About Us

Vistera is an AI-accelerated professional services platform that replaces the billable hour with the delivered outcome. Small businesses get same-day access to senior legal, HR, and finance experts through our platform. Vero, our multi-agent orchestration layer, does the intake, research and prep. An experienced expert signs off on every outcome.

Vistera is built on 55 years of supporting Canadian businesses. We launched in August 2026, and client success sits at the centre of how small business owners find us, try us and come back for more.

Location: Coquitlam, BC

Position Type: Full time

Reports To: VP Revenue & US Operations

Department: Client Success

Compensation: $80,000 to $85,000/year

Position Summary

We're looking for a Client Success Representative which we call an “Expert Success Representative” to own the relationship with the professionals (lawyers, HR consultants, and finance experts) who power our platform. Think of this as a client success role, but your client is our expert community. As our network and transaction volume grow, this is a high visibility, high impact role with real room to shape how we support and grow this critical group.

You'll be responsible for the full lifecycle of the expert relationship: onboarding, activation, engagement, retention, and growth. You'll build the rhythms, touchpoints, and programs that keep our experts thriving on the platform.

What You'll Do

Own onboarding & activation: Guide newly approved experts through setup, platform training, and their first engagements so they ramp quickly and confidently.
Drive ongoing engagement: Build regular check in cadences (QBRs, health checks, pulse surveys) to understand expert satisfaction, utilization, and pain points.
Monitor expert health metrics: Track engagement, responsiveness, client ratings, and utilization; proactively intervene when an expert's activity or satisfaction dips.
Be the voice of the expert internally: Surface trends, blockers, and feature requests to Product, Marketing, and Leadership to continuously improve the expert experience. Seek out and document expert success stories that can be shared for marketing purposes.
Support retention & growth: Identify experts ready for more client volume, higher tier engagements, or specialty focus areas, and connect them with opportunities.
Manage escalations: Resolve expert side issues (billing, scheduling, client mismatches, platform friction) quickly and empathetically.
Build scalable programs: As the network grows, design playbooks, resource libraries, and community touchpoints (webinars, office hours, recognition programs) that don't rely on 1:1 time alone.
Partner cross functionally: Work closely with Client Success (SMB side), Sales, and Product to ensure supply (experts) and demand (SMB clients) stay balanced and both sides win.

What You Bring

3+ years in a client success, customer success, account management, or partner/community management role, ideally with a two sided marketplace or professional services background.
A genuine passion for relationship management and a track record of building trust with a sophisticated, professional audience (attorneys, consultants, finance professionals, or similar).
Comfort with ambiguity and building processes from scratch. You'll be defining the playbook, not just following one.
Strong data instincts. You're comfortable using engagement and utilization metrics to prioritize your time and outreach.
Excellent written and verbal communication; you can speak credibly with legal, HR, and finance professionals.
Experience with CRM/CS tools (e.g., Zoho, HubSpot, Salesforce, Gainsight, or similar).
Bonus: prior experience in legal, HR, finance, or professional services, or in a marketplace or gig platform environment.

Why Join Us Now

This is a genuinely exciting moment to join. Our Expert Network is expanding rapidly alongside client demand, and this role will directly shape how we scale that side of the marketplace. You'll have the autonomy to build programs and processes from the ground up, direct access to leadership, and the opportunity to grow into a bigger team building role as our expert base scales.

To learn more about Vistera, who we are, and our values come check us out at Vistera.ai.

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More about this job

Responsibilities

Own the expert relationship lifecycle, including onboarding, activation, engagement, retention, growth, and resolution of expert-side issues. Track expert health and satisfaction, share insights across teams, and build scalable programs that improve the expert experience and balance marketplace supply with client demand.

Requirements

Requires at least three years of experience in client success, customer success, account management, or partner or community management, ideally in a two-sided marketplace or professional services setting. Candidates should be strong relationship builders with data instincts, excellent communication skills, comfort creating processes from scratch, and experience with CRM or customer success tools.

Skills

Relationship Management
Client Success
Customer Success
Account Management
Partner Management
Community Management
Expert Onboarding
Platform Training
Engagement Management
Retention
Data Analysis
CRM Tools
Escalation Management
Process Development
Cross-Functional Collaboration
Written And Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Expert Success
Professional Services
Two-Sided Marketplace
Expert Network
Onboarding
Activation
Engagement
Retention
Utilization Metrics
Health Checks
Quarterly Business Reviews
Pulse Surveys
Client Ratings
Escalation Management
Playbooks
Resource Libraries
Webinars
Office Hours
Recognition Programs
CRM
Zoho
HubSpot
Salesforce
Gainsight
Legal
Human Resources
Finance
Marketplace Supply And Demand

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