Find work in Canada.

343,920 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
CO
Library Service Representative
City of Windsor
Windsor, ON
- Temporary
…collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the…
Added 8 mins ago
SP
Executive Director
Sherwood Park Primary Care Network
Sherwood Park, AB
- Full-time
…motivated by the opportunity to make a meaningful difference in community-based health…
Added 13 mins ago
Policy Opportunities (Future Opportunity Stream)
The Government of Nova Scotia
Multiple Locations, NS
Added 21 mins ago
LH
2600002407 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Full-time
At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that…
Added 21 mins ago
LH
2600002368 - Registered Practical Nurse
Lakeridge Health
Oshawa, ON
- Full-time
At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that…
Added 23 mins ago
Unit Clerk
Winnipeg Regional Health Authority
Steinbach, MB
Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.
Added 23 mins ago
Scheduling Clerk - Nursing
Winnipeg Regional Health Authority
Portage la Prairie, MB
Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.
Added 23 mins ago
Assistant Manager - 6.4 CCU / 6.1 IMCU
Nova Scotia Health and IWK Health
Halifax, NS
…support a comprehensive care approach through the engagement of community partners and resources to support patients and families with complex health issues that impact directly on health…
Added 23 mins ago
C
Client Support Representative
Co-operators
Moncton, NB · Guelph, ON · Laval, QC · Calgary, AB
- Full-time
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Added 23 mins ago
C
System Support Representative
Co-operators
Moncton, NB · Guelph, ON · Laval, QC
- Full-time
The System Support Representative is responsible for providing client service support to Financial Advisors and internal staff on policy and billing applications in a contact centre…
Added 38 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, ON
- Up to $18 CAD / hour
- Part-time
Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
Added 38 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Barrie, ON
- $17.95 CAD / hour
- Part-time
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our…
Added 51 mins ago
AU
Manager, Health & Safety
Algoma University
Brampton, ON
- $91,863 to $114,829 CAD / year
- Full-time
Provide support towards a safe and healthy work environment by participating in the Joint Occupational Health and Safety Committee as a management representative.
Added 53 mins ago
Front End - Clerk All Purpose
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Vancouver, BC
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.
Added 53 mins ago
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON
An exciting opportunity as a Regular Part-Time, Health Records Clerk exists in the Women’s College Academic Family Health Team (WCAFHT), reporting to the Executive Director, WCAFHT and…
Added 53 mins ago
Pharmacist - Family Practice Health Centre
Women's College Hospital
Toronto, ON
An exciting Regular Full-Time opportunity as a pharmacist exists in the Department of Family and Community Medicine (DFCM) which includes the Women’s College Hospital Academic Family Health…
Added 1 hour ago
O
Manager, Strategy and Operations, OCIO
OPTrust
Toronto, ON
- Full-time
…environment, but we find time to have fun and give back to the…
Added 1 hour ago
UO
Faculty Operations Manager
University of British Columbia
Vancouver, BC · UBCV | HR MacMillan Building (MCML)
- $7,727.33 to $11,112 CAD / month
- Full-time
The Faculty Operations Manager manages the day-to-day operations of H.R. MacMillan and the Food, Nutrition and Health building, and for operational and health and safety support to the UBC…
Added 1 hour ago
LH
2600002577 - Ot/Pt Assistant
Lakeridge Health
Whitby, ON
- Internship
At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Saguenay, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Donnacona, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
NB
FINANCIAL PLANNER
National Bank of Canada
Quebec, QC
- Full-time
Health and wellness program, including many options
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…

Vistera

Client Success Representative

Coquitlam, BC, Canada

$80,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Client Success Representative

About Us

Vistera is an AI-accelerated professional services platform that replaces the billable hour with the delivered outcome. Small businesses get same-day access to senior legal, HR, and finance experts through our platform. Vero, our multi-agent orchestration layer, does the intake, research and prep. An experienced expert signs off on every outcome.

Vistera is built on 55 years of supporting Canadian businesses. We launched in August 2026, and client success sits at the centre of how small business owners find us, try us and come back for more.

Location: Coquitlam, BC

Position Type: Full time

Reports To: VP Revenue & US Operations

Department: Client Success

Compensation: $80,000 to $85,000/year

Position Summary

We're looking for a Client Success Representative which we call an “Expert Success Representative” to own the relationship with the professionals (lawyers, HR consultants, and finance experts) who power our platform. Think of this as a client success role, but your client is our expert community. As our network and transaction volume grow, this is a high visibility, high impact role with real room to shape how we support and grow this critical group.

You'll be responsible for the full lifecycle of the expert relationship: onboarding, activation, engagement, retention, and growth. You'll build the rhythms, touchpoints, and programs that keep our experts thriving on the platform.

What You'll Do

Own onboarding & activation: Guide newly approved experts through setup, platform training, and their first engagements so they ramp quickly and confidently.
Drive ongoing engagement: Build regular check in cadences (QBRs, health checks, pulse surveys) to understand expert satisfaction, utilization, and pain points.
Monitor expert health metrics: Track engagement, responsiveness, client ratings, and utilization; proactively intervene when an expert's activity or satisfaction dips.
Be the voice of the expert internally: Surface trends, blockers, and feature requests to Product, Marketing, and Leadership to continuously improve the expert experience. Seek out and document expert success stories that can be shared for marketing purposes.
Support retention & growth: Identify experts ready for more client volume, higher tier engagements, or specialty focus areas, and connect them with opportunities.
Manage escalations: Resolve expert side issues (billing, scheduling, client mismatches, platform friction) quickly and empathetically.
Build scalable programs: As the network grows, design playbooks, resource libraries, and community touchpoints (webinars, office hours, recognition programs) that don't rely on 1:1 time alone.
Partner cross functionally: Work closely with Client Success (SMB side), Sales, and Product to ensure supply (experts) and demand (SMB clients) stay balanced and both sides win.

What You Bring

3+ years in a client success, customer success, account management, or partner/community management role, ideally with a two sided marketplace or professional services background.
A genuine passion for relationship management and a track record of building trust with a sophisticated, professional audience (attorneys, consultants, finance professionals, or similar).
Comfort with ambiguity and building processes from scratch. You'll be defining the playbook, not just following one.
Strong data instincts. You're comfortable using engagement and utilization metrics to prioritize your time and outreach.
Excellent written and verbal communication; you can speak credibly with legal, HR, and finance professionals.
Experience with CRM/CS tools (e.g., Zoho, HubSpot, Salesforce, Gainsight, or similar).
Bonus: prior experience in legal, HR, finance, or professional services, or in a marketplace or gig platform environment.

Why Join Us Now

This is a genuinely exciting moment to join. Our Expert Network is expanding rapidly alongside client demand, and this role will directly shape how we scale that side of the marketplace. You'll have the autonomy to build programs and processes from the ground up, direct access to leadership, and the opportunity to grow into a bigger team building role as our expert base scales.

To learn more about Vistera, who we are, and our values come check us out at Vistera.ai.

Apply About employer

More about this job

Responsibilities

Own the expert relationship lifecycle, including onboarding, activation, engagement, retention, growth, and resolution of expert-side issues. Track expert health and satisfaction, share insights across teams, and build scalable programs that improve the expert experience and balance marketplace supply with client demand.

Requirements

Requires at least three years of experience in client success, customer success, account management, or partner or community management, ideally in a two-sided marketplace or professional services setting. Candidates should be strong relationship builders with data instincts, excellent communication skills, comfort creating processes from scratch, and experience with CRM or customer success tools.

Skills

Relationship Management
Client Success
Customer Success
Account Management
Partner Management
Community Management
Expert Onboarding
Platform Training
Engagement Management
Retention
Data Analysis
CRM Tools
Escalation Management
Process Development
Cross-Functional Collaboration
Written And Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Expert Success
Professional Services
Two-Sided Marketplace
Expert Network
Onboarding
Activation
Engagement
Retention
Utilization Metrics
Health Checks
Quarterly Business Reviews
Pulse Surveys
Client Ratings
Escalation Management
Playbooks
Resource Libraries
Webinars
Office Hours
Recognition Programs
CRM
Zoho
HubSpot
Salesforce
Gainsight
Legal
Human Resources
Finance
Marketplace Supply And Demand

Report this job