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Added 43 mins ago
WX
Senior Sales Representative
Westkey Xibita
Vancouver, BC · Greater Vancouver, BC
- $37,128 to $175,000 CAD / year
- Full-time
…Canada’s leading independent print providers, serving a national client base with a wide range of products and…
Added 44 mins ago
AI
Senior Architect
Architecture49 Inc.
Thunder Bay, ON
- Full-time
Provide technical and administrative oversight to ensure that both the internal and external client needs are met and that the projects are delivered within cost, quality and schedule…
Added 44 mins ago
AI
Senior Architect
Architecture49 Inc.
Kingston, ON
- Full-time
Provide technical and administrative oversight to ensure that both the internal and external client needs are met and that the projects are delivered within cost, quality and schedule…
Added 44 mins ago
Senior Cyber and Risk Analyst (Computer Services Off 4)
The Government of Nova Scotia
Halifax, NS
As Senior Cyber and Risk Analyst, you’ll join the Cyber Security and Enterprise Risk team to help strengthen cybersecurity practices across government digital services. Following a…
Added 44 mins ago
Strategic Policy Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
Are you ready to take on a dynamic and impactful policy senior role? As the Strategic Policy Analyst, you will report to the Director of Policy and Regulatory Excellence and provide…
Added 1 hour ago
J
Director, PDS
JLL
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- Full-time
Provide senior leadership to deliver and or oversee project delivery, ensuring projects are completed within scope, schedule, budget, and meeting client expectations.
Added 2 hours ago
TA
Regional Vice President, Eastern Canada
Thorek/Scott and Partners
ON · Ontario, Canada
- Full-time
Serve as the primary senior field leadership representative for advisors across the region, developing trusted relationships and acting as a key point of contact between the advisor…
Added 2 hours ago
TA
Regional Vice President, Western Canada
Thorek/Scott and Partners
AB · Alberta, Canada
- Full-time
Serve as the primary senior field leadership representative for advisors across the region, developing trusted relationships and acting as a key point of contact between the advisor…
Added 2 hours ago
Technical Architect Contracts (Computer Services Officer 4)
The Government of Nova Scotia
Halifax, NS
…stakeholders, and making implementation recommendations to senior stakeholders for sustainable financial…
Added 2 hours ago
Senior Manager, Store Experience & Services
Sephora
Toronto, ON
Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty…
Added 2 hours ago
Executive Director, Experiential Learning & Professional Development
University of Toronto
Toronto, ON
Serving as a senior representative of the Office of Experiential Learning and Outreach Support, the U of T Co-op Executive Committee, and the Office of Graduate Professional Development &…
Added 3 hours ago
EN
Finance Manager
Employment Network Canada Inc.
Regina, SK
- Full-time
…play a key role in the continued growth and success of our Client, a respected manufacturer and provider of specialized equipment to clients within Canada, the USA and…
Added 3 hours ago
NC
Quantitative Portfolio Strategist
Nymbus Capital
Montreal, QC
- Full-time
You'll be immersed in every phase of the investment process (trading, research, software development, and client reporting), giving you immediate impact on our portfolios and client…
Added 3 hours ago
NC
Quantitative Portfolio Strategist
Nymbus Capital
Montreal, QC
- Full-time
You'll be immersed in every phase of the investment process (trading, research, software development, and client reporting), giving you immediate impact on our portfolios and client…
Added 4 hours ago
TT
Senior Structural Engineer
Tetra Tech
Pickering, ON
- Full-time
We are currently seeking a Senior Structural Engineer for our Pickering, ON office. This posting is for an existing vacancy for which we are actively recruiting. To perform this job…
Added 4 hours ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
Act as a key Finance Support resource / specialist or representative for own functional unit by providing technical subject matter expertise / analysis or operational process support
Added 4 hours ago
TT
Senior Electrical Engineer
Tetra Tech
Pickering, ON
- Full-time
We are currently seeking a Senior Electrical and I/C Engineer for our Pickering/Mississauga, Ontario offices. This posting is for an existing vacancy for which we are actively recruiting.…
Added 4 hours ago
Senior Policy Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
Reporting to the Director, Federal-Provincial Territorial Relations, the Senior Policy Analyst works in the Strategic Policy & Corporate Services division, contributing to and leading…
Added 6 hours ago
IB
Associate Director, HBA Recruiting
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
To provide strategic recommendations to senior leadership based on demographic trends, market shifts, and competitive analysis.
Added 13 hours ago
A
Senior Sales Representative, HRO, Human Resources Outsourcing, Mid-Market Accounts
ADP
Burnaby, BC
- $97,500 to $147,500 CAD / year
- Other
ADP is hiring a Senior Sales Representative, HRO, Human Resources Outsourcing, Major Accounts
Added 19 hours ago
A
Senior Sales Representative, Core Major Accounts (Hunter)
ADP
Calgary, AB
- Full-time
ADP is hiring a Senior Sales Representative, Core Major Accounts (Hunter)
Added 20 hours ago
V
Client Success Representative
Vistera
Coquitlam, BC
- $80,000 to $85,000 CAD / year
- Full-time
We're looking for a Client Success Representative which we call an “Expert Success Representative” to own the relationship with the professionals (lawyers, HR consultants, and finance…
Added 21 hours ago
CG
Senior Wealth Advisor
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
Work with Thane Stenner and other senior partners to identify, qualify, and convert prospective client opportunities.
Added 21 hours ago
RD
Directeur(trice) de comptes stratégique / Strategic Account Manager
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
Randstad Canada s'engage à favoriser une main-d'œuvre représentative de tous les peuples du Canada. Par conséquent, nous nous engageons à élaborer et à mettre en œuvre des stratégies visant…
Added 21 hours ago
F
Sales Representative
FWS
Calgary, AB
- Full-time
As our Sales Representative , you will be responsible for developing and executing a sales plan for an assigned territory. You will build and maintain relationships with key clients,…

Vistera

Client Success Representative

Coquitlam, BC, Canada

$80,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Client Success Representative

About Us

Vistera is an AI-accelerated professional services platform that replaces the billable hour with the delivered outcome. Small businesses get same-day access to senior legal, HR, and finance experts through our platform. Vero, our multi-agent orchestration layer, does the intake, research and prep. An experienced expert signs off on every outcome.

Vistera is built on 55 years of supporting Canadian businesses. We launched in August 2026, and client success sits at the centre of how small business owners find us, try us and come back for more.

Location: Coquitlam, BC

Position Type: Full time

Reports To: VP Revenue & US Operations

Department: Client Success

Compensation: $80,000 to $85,000/year

Position Summary

We're looking for a Client Success Representative which we call an “Expert Success Representative” to own the relationship with the professionals (lawyers, HR consultants, and finance experts) who power our platform. Think of this as a client success role, but your client is our expert community. As our network and transaction volume grow, this is a high visibility, high impact role with real room to shape how we support and grow this critical group.

You'll be responsible for the full lifecycle of the expert relationship: onboarding, activation, engagement, retention, and growth. You'll build the rhythms, touchpoints, and programs that keep our experts thriving on the platform.

What You'll Do

Own onboarding & activation: Guide newly approved experts through setup, platform training, and their first engagements so they ramp quickly and confidently.
Drive ongoing engagement: Build regular check in cadences (QBRs, health checks, pulse surveys) to understand expert satisfaction, utilization, and pain points.
Monitor expert health metrics: Track engagement, responsiveness, client ratings, and utilization; proactively intervene when an expert's activity or satisfaction dips.
Be the voice of the expert internally: Surface trends, blockers, and feature requests to Product, Marketing, and Leadership to continuously improve the expert experience. Seek out and document expert success stories that can be shared for marketing purposes.
Support retention & growth: Identify experts ready for more client volume, higher tier engagements, or specialty focus areas, and connect them with opportunities.
Manage escalations: Resolve expert side issues (billing, scheduling, client mismatches, platform friction) quickly and empathetically.
Build scalable programs: As the network grows, design playbooks, resource libraries, and community touchpoints (webinars, office hours, recognition programs) that don't rely on 1:1 time alone.
Partner cross functionally: Work closely with Client Success (SMB side), Sales, and Product to ensure supply (experts) and demand (SMB clients) stay balanced and both sides win.

What You Bring

3+ years in a client success, customer success, account management, or partner/community management role, ideally with a two sided marketplace or professional services background.
A genuine passion for relationship management and a track record of building trust with a sophisticated, professional audience (attorneys, consultants, finance professionals, or similar).
Comfort with ambiguity and building processes from scratch. You'll be defining the playbook, not just following one.
Strong data instincts. You're comfortable using engagement and utilization metrics to prioritize your time and outreach.
Excellent written and verbal communication; you can speak credibly with legal, HR, and finance professionals.
Experience with CRM/CS tools (e.g., Zoho, HubSpot, Salesforce, Gainsight, or similar).
Bonus: prior experience in legal, HR, finance, or professional services, or in a marketplace or gig platform environment.

Why Join Us Now

This is a genuinely exciting moment to join. Our Expert Network is expanding rapidly alongside client demand, and this role will directly shape how we scale that side of the marketplace. You'll have the autonomy to build programs and processes from the ground up, direct access to leadership, and the opportunity to grow into a bigger team building role as our expert base scales.

To learn more about Vistera, who we are, and our values come check us out at Vistera.ai.

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More about this job

Responsibilities

Own the expert relationship lifecycle, including onboarding, activation, engagement, retention, growth, and resolution of expert-side issues. Track expert health and satisfaction, share insights across teams, and build scalable programs that improve the expert experience and balance marketplace supply with client demand.

Requirements

Requires at least three years of experience in client success, customer success, account management, or partner or community management, ideally in a two-sided marketplace or professional services setting. Candidates should be strong relationship builders with data instincts, excellent communication skills, comfort creating processes from scratch, and experience with CRM or customer success tools.

Skills

Relationship Management
Client Success
Customer Success
Account Management
Partner Management
Community Management
Expert Onboarding
Platform Training
Engagement Management
Retention
Data Analysis
CRM Tools
Escalation Management
Process Development
Cross-Functional Collaboration
Written And Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Expert Success
Professional Services
Two-Sided Marketplace
Expert Network
Onboarding
Activation
Engagement
Retention
Utilization Metrics
Health Checks
Quarterly Business Reviews
Pulse Surveys
Client Ratings
Escalation Management
Playbooks
Resource Libraries
Webinars
Office Hours
Recognition Programs
CRM
Zoho
HubSpot
Salesforce
Gainsight
Legal
Human Resources
Finance
Marketplace Supply And Demand

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