Jobs in Canada

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Vice President Treaty
Munich Re
Toronto, ON
…insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market. Our constantly evolving offerings lead the market in cyber,…
Added 15 mins ago
GT
Business Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $65 CAD / hour
- Contract
Onsite Flexibility: Hybrid - 4 days in office
Added 15 mins ago
MI
Associate Director, Fund Onboarding & Accounting, Private Equity
MUFG Investor Services
Toronto, ON
- $76,730 to $112,537 CAD / year
- Full-time
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and…
Added 15 mins ago
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Guest Experience Design Specialist, Pursuit
Pursuit
Banff, AB
- Full-time
Based in either our Jasper or Banff office and Reporting to the Director of Initiatives & Experience Development and working in alignment with the Senior Manager of Brand Development, this…
Added 15 mins ago
P&
Coordonnateur administratif principal / Senior Administrative Coordinator
Pratt & Whitney
Longueuil, QC
- Full-time
…essentielles, du transport de passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 15 mins ago
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Business Analyst - Payments
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $60 to $69 CAD / hour
- Contract
Reporting to the Senior Manager, Payments Platform Capabilities, the successful candidate will play a critical role in the management and delivery of business analysis activities on…
Added 15 mins ago
WO
Occupational Therapist - Seniors Clinic
William Osler Health System
Brampton, ON
- Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 15 mins ago
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Financial Services - Principal Architect
Talentmatics
Mississauga, ON
- Full-time
Job Title: Principal Architect – Financial Services
Added 15 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.…
Added 15 mins ago
BB
Vice-Chair of our Volunteer Board of Directors
Big Brothers Big Sisters of Peel York
ON · Regional Municipality of York, ON
- Full-time
Support the recruitment and development of Board members
Added 15 mins ago
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Chief Financial Officer
Aplin
Fort McMurray, AB
- Full-time
Reporting directly to the Chief Administrative Officer (CAO), the CFO will serve as a key member of the senior leadership team, providing executive oversight of Financial Services,…
Added 15 mins ago
W
Principal Geotechnical Engineer, P.Eng. – Tailings and Dams
Worley
Calgary, AB
- Full-time
The Principal Geotechnical Engineer – Tailings and Dams will provide senior technical and project leadership for geotechnical engineering associated with mine tailings facilities, earth…
Added 15 mins ago
UO
Manager, International Research Partnerships and Innovation - UCalgary International
University of Calgary
Calgary, AB
- Full-time
Working collaboratively across UCalgary International (UCI), the Research Services Office (RSO), Faculties, Institutes, Centres, and other campus partners, the Manager develops services,…
Added 15 mins ago
Senior Relationship Manager, Global Banking and Markets Marketing
Scotiabank
Toronto, ON
Lead the development and execution of integrated marketing initiatives: Manage marketing programs from strategy through execution, coordinating expertise and capabilities across Global…
Added 15 mins ago
Senior Financial Advisor - Dixie & Eglinton, Mississauga, Ontario
Scotiabank
Mississauga, ON
…performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25…
Added 15 mins ago
Customer Experience Lead - Nobleton Branch (37.5 Hours/Week)
Scotiabank
Nobleton, ON
Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Added 15 mins ago
Senior Manager, Non-Financial Risk and Operational Risk Oversight - Global Transactional Banking
Scotiabank
Toronto, ON
The Senior Manager, Non-Financial Risk and Operational Risk Oversight will contribute to the overall success of Global Risk Management Corporate & Support Function (CSF) NonFinancial Risk…
Added 15 mins ago
Manager, Turnarounds
Pembina Pipeline Corporation
Redwater · Sherwood Park, AB · Calgary, AB · AB · Grande Prairie, AB
…chain allow us to offer a full state of midstream and marketing services to our customers in the energy…
Added 15 mins ago
SS
Investor Services - Operations Client Service, Assistant Vice President
State Street
Toronto, ON
- Full-time
Must possess superior leadership and managerial skills
Added 15 mins ago
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Senior Technical Consultant, Geotechnical Engineer - Dams
Worley
Calgary, AB
- Full-time
As a Senior Geotechnical Engineer, P.Eng., you will provide technical and project leadership across dam engineering and geotechnical programs, from early-stage studies and site…
Added 15 mins ago
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ELYSIS – Directeur(trice), Ressources humaines et Communications / Director, Human Resources & Communications
ELYSIS LP
Montreal, QC
- Full-time
Minimum de 15 à 20 années d’expérience en ressources humaines, dont plusieurs années dans des postes de leadership RH senior.
Added 15 mins ago
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Principal Geotechnical Engineer, P.Eng. – Tailings and Dams
Worley
Markham, ON
- Full-time
The Principal Geotechnical Engineer – Tailings and Dams will provide senior technical and project leadership for geotechnical engineering associated with mine tailings facilities, earth…
Added 15 mins ago
W
Principal Geotechnical Engineer, P.Eng. – Tailings and Dams
Worley
Oakville, ON
- Full-time
The Principal Geotechnical Engineer – Tailings and Dams will provide senior technical and project leadership for geotechnical engineering associated with mine tailings facilities, earth…
Added 15 mins ago
W
Principal Geotechnical Engineer, P.Eng. – Tailings and Dams
Worley
Vancouver, BC
- Full-time
The Principal Geotechnical Engineer – Tailings and Dams will provide senior technical and project leadership for geotechnical engineering associated with mine tailings facilities, earth…
Added 15 mins ago
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Client Success Representative
Vistera
Coquitlam, BC
- Full-time
Vistera is the complete legal, HR and finance support system for modern businesses. Senior experts do the work, accelerated by AI, at a fixed price.

Vistera

Client Success Representative

Coquitlam, BC, Canada

Compensation: $80,000 to $85,000/year · Full-time

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Job details

Pay: Compensation: $80,000 to $85,000/year
Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Client Success Representative

About Us

Vistera is the complete legal, HR and finance support system for modern businesses. Senior experts do the work, accelerated by AI, at a fixed price.

We replace the billable hour with the delivered outcome. A client brings a question, and an expert picks up the file the same business day. Vero, our AI, does the intake, research and prep. Before any outcome reaches the client, a senior expert in the province of the matter reviews it and signs off.

Get it right. Just ask.

Vistera launched in August 2026 and serves businesses in British Columbia, Alberta and Ontario. We’re part of Spraggs Group, which has supported Canadian businesses for 55 years.

Location: Coquitlam, BC

Position Type: Full time

Reports To: VP Revenue & US Operations

Department: Client Success

Compensation: $80,000 to $85,000/year

Position Summary

We're looking for a Client Success Representative which we call an “Expert Success Representative” to own the relationship with the professionals (lawyers, HR consultants, and finance experts) who power our platform. Think of this as a client success role, but your client is our expert community. As our network and transaction volume grow, this is a high visibility, high impact role with real room to shape how we support and grow this critical group.

You'll be responsible for the full lifecycle of the expert relationship: onboarding, activation, engagement, retention, and growth. You'll build the rhythms, touchpoints, and programs that keep our experts thriving on the platform.

What You'll Do

Own onboarding & activation: Guide newly approved experts through setup, platform training, and their first engagements so they ramp quickly and confidently.
Drive ongoing engagement: Build regular check in cadences (QBRs, health checks, pulse surveys) to understand expert satisfaction, utilization, and pain points.
Monitor expert health metrics: Track engagement, responsiveness, client ratings, and utilization; proactively intervene when an expert's activity or satisfaction dips.
Be the voice of the expert internally: Surface trends, blockers, and feature requests to Product, Marketing, and Leadership to continuously improve the expert experience. Seek out and document expert success stories that can be shared for marketing purposes.
Support retention & growth: Identify experts ready for more client volume, higher tier engagements, or specialty focus areas, and connect them with opportunities.
Manage escalations: Resolve expert side issues (billing, scheduling, client mismatches, platform friction) quickly and empathetically.
Build scalable programs: As the network grows, design playbooks, resource libraries, and community touchpoints (webinars, office hours, recognition programs) that don't rely on 1:1 time alone.
Partner cross functionally: Work closely with Client Success (SMB side), Sales, and Product to ensure supply (experts) and demand (SMB clients) stay balanced and both sides win.

What You Bring

3+ years in a client success, customer success, account management, or partner/community management role, ideally with a two sided marketplace or professional services background.
A genuine passion for relationship management and a track record of building trust with a sophisticated, professional audience (attorneys, consultants, finance professionals, or similar).
Comfort with ambiguity and building processes from scratch. You'll be defining the playbook, not just following one.
Strong data instincts. You're comfortable using engagement and utilization metrics to prioritize your time and outreach.
Excellent written and verbal communication; you can speak credibly with legal, HR, and finance professionals.
Experience with CRM/CS tools (e.g., Zoho, HubSpot, Salesforce, Gainsight, or similar).
Bonus: prior experience in legal, HR, finance, or professional services, or in a marketplace or gig platform environment.

Why Join Us Now

This is a genuinely exciting moment to join. Our Expert Network is expanding rapidly alongside client demand, and this role will directly shape how we scale that side of the marketplace. You'll have the autonomy to build programs and processes from the ground up, direct access to leadership, and the opportunity to grow into a bigger team building role as our expert base scales.

To learn more about Vistera, who we are, and our values come check us out at Vistera.ai.

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More about this job

Responsibilities

Own the full expert relationship lifecycle, including onboarding, activation, engagement, retention, growth, and resolution of escalations. Track expert health and satisfaction, share insights internally, and build scalable programs that improve the expert experience and balance marketplace supply with client demand.

Requirements

Requires at least 3 years of experience in client success, customer success, account management, or partner/community management, ideally in a two-sided marketplace or professional services setting. Candidates should have strong relationship-building, communication, and data skills, comfort creating processes from scratch, and experience with CRM or customer success tools.

Skills

Relationship Management
Client Success
Expert Onboarding
Platform Training
Engagement Management
Retention
Data Analysis
Utilization Metrics
CRM Tools
Escalation Management
Process Development
Cross-Functional Collaboration
Written Communication
Verbal Communication
Marketplace Management

Visa sponsorship

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Keywords

Client Success
Expert Success
Two-Sided Marketplace
Professional Services
Expert Network
Onboarding
Activation
Engagement
Retention
Account Management
Relationship Management
Quarterly Business Reviews
Health Checks
Pulse Surveys
Utilization Metrics
Client Ratings
Escalation Management
Playbooks
Resource Libraries
Webinars
Office Hours
Community Programs
CRM
Zoho
HubSpot
Salesforce
Gainsight
Legal Services
Human Resources
Finance

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Jobs in Canada