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Visual Comfort & Co.

Sales Associate

Toronto, ON, Canada
North York, ON, Canada

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Job details

Education: High school diploma
Experience: 3+ years of retail or showroom sales experience required, ideally in luxury home furnishings, lighting, or building materials.
Posting language: English
Posted: Oct 8, 2026

Original job description

Who we are:

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

As our organization continues its global expansion, we are seeking driven professionals with a proven track record of delivering exceptional client service and consistently meeting sales objectives across both lighting and systems product categories. This position combines showroom sales with technical project design responsibilities. The successful candidate will collaborate with trade and consumer clients to provide comprehensive lighting and shading solutions, supporting projects from inception through to completion.

Visual Comfort Offers:

Work-Life Balance: Showrooms operate Monday through Friday, 10:00 am to 6:00 pm and Saturday, 10:00 a.m. to 5:00 p.m.; closed on Sundays. Team Members follow a five-day rotating schedule, including two Saturdays per month.
Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
Paid Time Off: Generous vacation accrual and paid time off policies.
Compensation: Competitive base salary plus monthly variable

How success is defined:

Sales and Client Experience

Achieve and consistently surpass both individual and showroom sales objectives.
Oversee all phases of the sales process from opportunity to invoice, prioritizing exceptional customer service.
Effectively manage sales pipeline to maximize success by ensuring consistent follow-up and follow-through utilizing order entry software and various communication methods.
Deliver expert design consultation and product recommendations to trade and retail clients.
Provide guidance on lighting selections that foster enduring client relationships.
Present compelling sales demonstrations featuring lighting, controls, and shading solutions.
Utilize collaborative, design-driven sales strategies to secure client commitment.

New business development and account management:

Independently and through collaboration with the Business Development Specialist, develop and sustain relationships with architects, builders, interior designers, and homeowners.
Identify client objectives and explain how our systems support their design goals.
Work with project management to align deliverables with approved designs.

Project Design & Technical Support

Collaborate with Visual Comfort & Co Design Studio in the preparation of comprehensive documentation for design and engineering teams to facilitate the creation of construction documents and bills of materials (BOMs).
Respond to client inquiries, ensuring thorough understanding of proposed lighting and shading solutions.
Maintain up-to-date knowledge of advancements in lighting technologies, control systems, and automated shading.

Showroom Operations:

Ensure the showroom consistently meets brand standards by being clean, well-presented, and organized to support sales objectives.
Develop proficiency in utilizing the company’s order entry and operating systems.
Independently manage showroom opening and closing procedures, including participation in a rotating Saturday schedule. The showroom remains closed on Sundays.
Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
Exhibits and adheres to the established Visual Comfort Company Values.
Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule, while maintaining a consistent presence in the workplace to effectively collaborate and communicate with coworkers and teams.

What you will bring:

3+ years of retail or showroom sales experience required, ideally in luxury home furnishings, lighting, or building materials.
Prior experience within the design or building products industry required, including interior design, custom home construction, luxury furnishings, or lighting.
Lighting experience is a plus.
Bachelor’s degree preferred; High School diploma required.
Proficient with Microsoft Office Suite; D365 knowledge preferred.
Experienced with CRM/ERP systems for client management and project tracking.
Project management skills, able to manage client expectations and timelines efficiently.
Strong knowledge of product design, including interpreting floor plans and lighting layouts.
Technical understanding of lighting specs (color temperature, CRI, lumens, dimming) and control systems (e.g., Lutron, Control4).
Able to build relationships with architects, builders, and designers; represent the brand at industry events.
Proficient in preparing proposals, BOMs, and technical documentation.
Excellent communication, emotional intelligence, and professionalism in client interactions.
Organized, detail-oriented, able to handle multiple projects simultaneously.
Stays up to date on lighting technologies and participates in ongoing training.
Consistently represents Visual Comfort’s brand values and commitment to service.

Compensation Range: $TBD plus monthly bonus opportunity

Compensation is based on individual factors, including skill set, relevant experience, and work location

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

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More about this job

Responsibilities

The Sales Associate will manage the end-to-end sales process, providing expert design consultations and lighting solutions to trade and retail clients. They are also responsible for maintaining showroom standards and collaborating with internal teams to ensure project deliverables align with design goals.

Requirements

Candidates must have at least 3 years of retail or showroom sales experience, preferably in luxury home furnishings or lighting. A high school diploma is required, while a bachelor's degree is preferred, along with proficiency in CRM/ERP systems and technical lighting specifications.

Skills

Sales
Client service
Project design
Lighting design
Account management
CRM
ERP
Microsoft Office Suite
D365
Technical documentation
Project management
Communication
Emotional intelligence
Design consultation
Product recommendations

Benefits

Training and development
Paid time off
Monthly variable bonus

Visa sponsorship

Not detected in the job text

Keywords

Sales Associate
Decorative lighting
Architectural lighting
Showroom sales
Client service
Project design
Lighting technology
Control systems
Automated shading
CRM
ERP
Microsoft Office
D365
Interior design
Construction documents
Bills of materials
Lutron
Control4
Business development
Account management
Luxury furnishings
Retail
Design studio
Technical support
Sales pipeline

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