About Vital Infrastructure Property Trust
A proven partner in healthcare infrastructure: Vital Infrastructure invests in, manages and partners with healthcare providers to support essential healthcare infrastructure. We're a real estate investment trust with more than $5B of assets under management, owning and operating a portfolio of 104 high-quality properties across Canada, the United States, Brazil, Europe, and Australia.
Our leadership team brings deep healthcare expertise and long-standing relationships across local health networks. Their disciplined approach to investment, asset management, and long-term ownership strategy supports portfolio quality and drives consistent, reliable performance for our investors and partners.
Position Summary
The Manager will be part of the Financial Systems team within Corporate Finance, reporting to the Director, Financial Systems and Data. Financial Systems is responsible for the business ownership, configuration, support, controls, and ongoing improvement of key finance-related systems, including Yardi. The team works closely with Finance, IT, and business users to ensure systems are properly configured, data is reliable, controls are maintained, and users are supported.
Responsible for the application-level administration, configuration, support, security, change management, and ongoing stabilization of the Yardi Voyager platform and related Yardi products. This includes supporting approved business requirements across accounting, reporting, property management, leasing, operations, and other business functions.
The successful candidate will keep Yardi stable, controlled, and supportable, while partnering closely with IT on infrastructure, platform availability, identity management, technical integrations, monitoring, and environment-level support. The role will also support future Yardi module assessments and implementations where Financial Systems input is required, including impacts on finance processes, reporting, controls, security, access, data quality, workflows, and integrations.
Key Responsibilities
Your job responsibilities include, but are not limited to:
System Administration & Configuration
- Administer and maintain Yardi Voyager and related Yardi modules from an application perspective.
- Configure system settings, workflows, security roles, user groups, books, properties, menus, permissions, and application-level access controls.
- Support application testing, upgrades, and deployments in coordination with IT, Yardi, consultants, and business stakeholders, as required.
- Monitor and troubleshoot application-level and functional issues, escalating infrastructure, integration, or system-level issues to IT as appropriate.
- Implement approved configuration changes in accordance with documented requests, approvals, testing evidence, and change-management procedures.
- Maintain documentation of key configuration decisions, changes, controls, and support procedures.
- Maintain workflows, approval rules, account trees, charge codes, workflow thresholds and naming, and approved property, account, and entity setup.
User Support & Training
- Investigate and resolve functional, workflow, access, configuration, training, reporting, and data-quality issues.
- Develop user documentation, training materials, and best practices.
- Conduct user training sessions and support change management initiatives.
- Support month-end close and other critical business cycles by helping resolve Yardi application issues on a timely basis.
- Triage Yardi support requests and coordinate with IT, external consultants, vendors, and business teams where cross-functional resolution is required.
- Maintain current knowledge of Yardi releases, updates, and functionality changes.
Data Management & Integrity
- Support the accuracy, completeness, and integrity of Yardi data, including data that supports downstream reporting and financial systems.
- Support data imports, exports, conversions, and migrations.
- Develop and maintain data validation and audit procedures.
- Assist with property acquisitions, dispositions, and portfolio transitions.
- Support Chart of Accounts, intercompany, account security, reporting structure, and data-quality improvement initiatives.
- Assist with account setup, account trees, books, reporting structures, intercompany configuration, and related Yardi setup.
- Help maintain consistent usage of accounts, entities, properties, books, workflows, and reporting structures.
Reporting & Business Intelligence
- Support reporting issue identification and validation where Yardi is the source system.
- Support financial, operational, and management reporting requirements.
- Collaborate with stakeholders to identify reporting improvements.
- Partner with IT on technical report development, where required.
- Troubleshoot reporting issues related to accounts, entities, properties, books, leases, intercompany data, and reporting logic.
- Support reconciliations, validation procedures, and audit-support requests where Yardi is the source system.
Integrations & Process Improvement
- Coordinate application-level requirements, testing, and troubleshooting for integrations between Yardi and other business systems.
- Coordinate with vendors and internal teams to troubleshoot integration issues.
- Identify opportunities to improve business processes through system enhancements and automation.
- Support future Yardi module assessments and implementation activities where Financial Systems input is required.
- Help identify recurring issues, control gaps, process inefficiencies, and opportunities to improve Yardi governance and support.
Security & Compliance
- Maintain application-level user access controls and segregation of duties.
- Ensure compliance with company policies, audit requirements, and data governance standards.
- Support internal and external audits related to Yardi application controls and data management.
- Support periodic access reviews, including roles, books, properties, user groups, menus, permissions, module access, and segregation-of-duties considerations.
- Help maintain a consistent, auditable Yardi security model across the organization.
- Ensure application-level changes are appropriately documented, tested, approved, and tracked.
Knowledge, Skills And Experience
Bachelor's degree in Information Technology, Computer Science, Business Administration, Accounting, or a related field, or equivalent experience.
- 5+ years of experience administering Yardi Voyager or similar enterprise property management software.
- Experience supporting accounting, property management, leasing, or real estate operations.
- Experience with system implementations, upgrades, and integrations.
- Strong hands-on experience with application configuration of Yardi Voyager and related modules.
- Understanding of property management and real estate accounting processes.
- Familiarity with integrations, data flows, and downstream reporting dependencies is an asset.
- Advanced Microsoft Excel skills.
- Experience with Yardi security roles, menus, permissions, user groups, books, properties, workflows, and application-level access controls.
- Experience supporting chart of accounts, account trees, books, intercompany, workflows, approvals, reporting structures, and application configuration.
- Understanding of internal controls, segregation of duties, change management, audit trails, access reviews, and documentation requirements.
- Ability to troubleshoot functional Yardi issues and distinguish application issues from infrastructure, integration, or technical issues.
- Strong documentation and communication skills, with the ability to support non-technical users.
Preferred Qualifications
- Experience in a REIT, commercial real estate, healthcare real estate, or property management environment.
- Project management experience.
- Analytical and problem-solving skills.
- Attention to detail and data accuracy.
- Strong communication and stakeholder management.
- Customer service orientation.
- Process improvement mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Yardi Voyager 8 readiness or upgrade support.
- Experience supporting integrations between Yardi and reporting/consolidation tools such as OneStream, Power BI, or data warehouse environments, is an asset.
- SQL knowledge and prior Yardi report development experience are assets.
Salary Range
- $110,000 - $130,000 CAD per year.
Working Location
Hybrid in Toronto, Ontario, three days per week in the office.
Use of AI in Recruitment
Vital Infrastructure Property Trust does not use artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by our People & Culture team and hiring managers.
Existing Vacancy Disclosure
This posting is for a new role within our organization.
Accommodation during Recruitment Process
Vital Infrastructure Property Trust values diversity in the workforce, is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Persons with disabilities who need accommodation during the application process or require job postings in an alternative format, kindly notify the Vital People and Culture team at Careers@vitalreit.com.
