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Added 3 mins ago
Associate API Chemist (12 month term)
Optimi
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Full-time
…guidance of an experienced process chemist. This is an on-site, lab-based role at our Princeton, BC…
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Full-time
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Full-time
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Vancouver, BC · UBCV | University Services Building (USB)
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VitalBio

IT infrastructure & Systems Manager

400 Iroquois Shore Rd, Oakville, ON, L6H 1M5, Canada

Pay: The salary range for this position is $70,000-$80,000 annually.
Job type: Full-time
Experience: 3-5+ years of hands-on IT support or systems administration experience in a collaborative environment.
Posting language: English
Posted: Sep 29, 2026

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Original job description

About you:

You are a resourceful, customer-focused IT professional dedicated to delivering reliable technology solutions in a fast-paced, mission-driven organization. With a background in systems administration and hands-on support, you excel at troubleshooting, process optimization, and clear communication. You balance technical depth with excellent communication skills, and you enjoy building trustworthy relationships as a go-to resource for all things IT.

What you'll do:

Provide responsive, friendly IT support for employees across multiple offices and channels.
Provision, configure, and decommission laptops/workstations (Windows/macOS/Linux) using MDM suite
Manage identity and access platforms (e.g., Google Workspace, AWS), ensuring proper provisioning, deprovisioning, and permission hygiene.
Own and maintain IT knowledge base, onboarding/offboarding workflows, hardware deployment, access, IT training, and software license management.
Administer and maintain on-prem and cloud-based systems, including servers, networks, storage, and core business applications.
Oversee network infrastructure including switches, firewalls, wireless access points, VPNs, VLANs, and site-to-site connectivity.
Support meeting rooms and collaboration tools (Zoom/Teams/Meet), printers, cameras, and peripherals.
Troubleshoot and resolve hardware, software, and network issues for PCs, Macs, printers, switches, APs, and more.
Implement and monitor security controls, including endpoint protection, MFA, patching, encryption, and vulnerability remediation.

Develop, document, and maintain scalable standard operating procedures for IT processes.
Implement IT asset management systems and maintain inventory accuracy.
Recommend, deploy, and manage tools for monitoring, ticketing, and automation.
Collaborate with department leaders to proactively deliver technology solutions, matching business needs.

Create guides and educational content to help employees navigate IT best practices confidently.
Identify practical, cost-effective ways to strengthen Vital Bio’s technical environment and security posture.
Manage backup/DR solutions and ensure operational readiness through regular testing and verification.
Own IT ticketing, escalation, and documentation processes to ensure timely and efficient service.
Lead or participate in IT infrastructure projects such as network upgrades, security hardening, tool migrations, and new system rollouts.
Standardize and automate processes where possible (scripting, MDM policies, configuration templates).
Partner with cross-functional teams (Operations, Finance, R&D, Quality) to ensure IT systems meet business needs.

What you need:

3-5+ years of hands-on IT support or systems administration experience in a collaborative environment.
Strong expertise managing and troubleshooting Windows and macOS systems; Linux familiarity a plus.
Solid understanding of networking fundamentals, Wi-Fi/LAN/VPN, and rack-mounted switch/AP installations.
Proficient with MDM suites and asset management tools, including device provisioning and remote wiping.
Demonstrated ability to independently diagnose, prioritize, and resolve IT issues, providing customer-first service and documentation.
Skilled communicator with an approachable, professional style.

Bonus points for:

Track record in regulated industries such as medical devices, diagnostics, or biotechnology.
Familiarity with lab/manufacturing IT, including isolated networks, instrument PCs, VLAN segregation, and OT/IoT devices.
Certifications (CompTIA, Cisco, Microsoft, cloud platforms) and support for compliance and audit processes.
Experience implementing automation, monitoring, and ticketing systems.
Experience creating process documentation and user training content.
Scripting skills (Bash, PowerShell, Python) for automation.
Experience with Jira/Confluence, Slack, Zoom Rooms, and asset-management platforms.

Why Join Us?

At Vital Bio, you will:

Directly enable groundbreaking diagnostics and scientific innovation by supporting our multidisciplinary teams.
Be a trusted technical resource and advocate for best IT practices in a collaborative, agile culture.
Grow professionally through hands-on projects, best-in-class technology, and meaningful cross-functional work.
Help shape the future of healthcare and technology with a company committed to excellence.

The salary range for this position is $70,000-$80,000 annually. Compensation will be determined based on the individual’s demonstrated experience, education, training, relevant certifications or licensure, and other applicable business and organizational factors.

This role is a current, onsite vacancy.

About Vital

Vital is revolutionizing point-of-care diagnostics with our VitalOne platform, delivering real-time care wherever patients are. Our mission is to democratize health technology, making healthcare more accessible and proactive.

Our global team of experts spans chemistry, software, engineering, and microfluidics. We thrive on change, operate on trust, and value diverse perspectives. Our growth-minded culture empowers front-line decision-making and fosters impactful work.

We seek tenacious, bold individuals ready to transform healthcare. At Vital, your talent will make a difference as we work to ensure everyone has access to care when and where they need it.

Vital Biosciences Inc. is an equal opportunity employer and values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation in order to participate in our hiring process, please contact us to make your needs known in advance

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More about this job

Responsibilities

The IT Infrastructure & Systems Manager will oversee the maintenance of on-prem and cloud-based systems, network infrastructure, and hardware deployment across multiple offices. They will also provide responsive IT support, manage identity platforms, and implement security controls to ensure operational efficiency.

Requirements

Candidates must have 3-5+ years of hands-on IT support or systems administration experience with strong expertise in Windows and macOS environments. A solid understanding of networking fundamentals and proficiency with MDM suites and asset management tools is required.

Skills

Systems administration
IT support
Network infrastructure
MDM suite
Identity and access management
Troubleshooting
Hardware deployment
Security controls
Process automation
Asset management
Cloud systems
Windows
MacOS
Linux
Scripting
Collaboration tools

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Systems Administration
Google Workspace
AWS
MDM
Windows
MacOS
Linux
Networking
VPN
VLAN
Firewalls
Zoom
Microsoft Teams
Endpoint Protection
MFA
Jira
Confluence
Bash
PowerShell
Python
Asset Management
Automation
Diagnostics
Biotechnology
Security Hardening
Backup
Disaster Recovery
OT/IoT
Compliance

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