Jobs in Canada

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Added 13 mins ago
RM
Clerk Typist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
…in reaching its goal of excellence in healthcare and public service. Hospital Maintenance includes electrical services, HVAC services, plumbing services, and general building maintenance…
Added 13 mins ago
PC
Senior Specialist Supply Chain Planning and Optimization
Pharmaceutical Company
Laval, QC
- Contract
Collaborate with Regulatory Affairs, Quality, Customer Service, Marketing, Sales, Global Supply Chain, IT, and Service Engineering teams to resolve supply chain issues.
Added 13 mins ago
NF
Mental Health Counsellor - NH Scarborough
Nisa Foundation
Canada
- Full-time
Coordinate with caseworkers to ensure the best service and case management available to clients.
Added 13 mins ago
C(
Application Support Analyst
Codan (Canada) Inc
Toronto, ON
- Contract
…investigating, troubleshooting and resolving incidents and service requests raised through the ITSM platform or other applicable…
Added 13 mins ago
WU
Manager, Admissions (Schulich)
Western University
London, ON
- Full-time
…admission standards are met and maintained through exemplary customer service, fair and equitable adjudication of applicants, and the consistent implementation and interpretation of Senate…
Added 13 mins ago
L
7711-3rd Key(H)
Lids
Saskatoon, SK
- $16.2 USD / hour
- Part-time
Achieve revenue growth through customer service.
Added 13 mins ago
TV
New Business Associate
The Vantage Talent Group
Montreal, QC
- $70,000 to $100,000 CAD / year
- Full-time
…care. This role is well suited for an experienced insurance professional who takes ownership, thrives on detail, and is committed to delivering an exceptional service…
Added 13 mins ago
II
Sr. SDET Engineer
ITC Infotech
Vancouver, BC
- $81,194 to $117,853 CAD / year
- Full-time
…vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a…
Added 13 mins ago
BS
Order Management Representative
Blackline Safety
Calgary, AB
- Full-time
As an Order Management Representative, you'll be at the center of our customer order journey, helping ensure customer and distributor orders move through the business accurately,…
Added 13 mins ago
M
Full-Stack Software Engineer - React
Manulife
Toronto, ON · Waterloo, ON
- Full-time
3-5 years of professional Full Stack Software Engineering experience.
Added 13 mins ago
M
National Sales Leadership Coordinator
Manulife
Vancouver, BC · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Draft, review and format correspondence, presentations, reports and other materials for leadership audiences, ensuring a professional tone, accuracy and consistency.
Added 13 mins ago
C
PT Pump Attendant (Preston Gas #427) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Part-time
To be responsible for providing "Service Starts With Me" level of customer service.
Added 13 mins ago
C
PT Pump Attendant (Ave C Gas #425) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Part-time
To be responsible for providing "Service Starts With Me" level of customer service.
Added 13 mins ago
A
Warehouse Associate
AirReps
Burnaby, BC
- Full-time
…picking and staging of equipment and parts while providing professional quality customer service to all internal and external customers. The warehouse associate is accountable for the…
Added 13 mins ago
KB
Helly Hansen - Assistant Store Manager
Kontoor Brands, Inc.
Vancouver, BC
- Full-time
Founded in Norway in 1877, Helly Hansen continues to develop professional-grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s…
Added 13 mins ago
Senior Application Developer
Livingston International
Toronto, ON
May coordinate the tasks of less experienced Software Developers or the output of work produced by third-party professional services company.
Added 13 mins ago
W
Asset Integrity Operations Manager
Wood
Calgary, AB
- Full-time
Operations and Technical Manager will be accountable for commercial management, operations, and growth of the business service in Canada. The ideal candidate will have solid experienced in…
Added 13 mins ago
KS
Retail Sales Consultant
Kognitive Sales Solutions
Spruce Grove, AB
- Full-time
Customer service or sales experience an asset
Added 13 mins ago
KS
Retail Sales Associate
Kognitive Sales Solutions
London, ON
- Full-time
Professional and discreet when working with sensitive customer information
Added 13 mins ago
KS
Retail Sales Associate
Kognitive Sales Solutions
Ottawa, ON
- Full-time
Professional and discreet when working with sensitive customer information
Added 13 mins ago
KS
Credit Card Sales Representative
Kognitive Sales Solutions
London, ON
- Part-time
Prior experience in customer service or sales is a bonus; drive and attitude matter more
Added 13 mins ago
KS
Retail Sales Associate
Kognitive Sales Solutions
Kitchener, ON
- Part-time
Professional and discreet when working with sensitive customer information
Added 13 mins ago
KS
Field Marketing Representative
Kognitive Sales Solutions
Orangeville, ON
- Full-time
Drive sales, advocacy and brand awareness for our client’s product Provide expectational customer service ensuring customers have a great experience
Added 13 mins ago
KS
Field Marketing Representative
Kognitive Sales Solutions
Innisfil, ON
- Part-time
Provide expectational customer service ensuring customers have a great experience
Added 13 mins ago
KS
Retail Sales Associate
Kognitive Sales Solutions
Cambridge, ON
- Part-time
Professional and discreet when working with sensitive customer information

Vitality Physiotherapy and Wellness Centre

Client Experience Manager

Canada

Part-time

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Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Company Description Vitality Physiotherapy and Wellness Centre is a client-focused physiotherapy and wellness organization specializing in custom rehabilitation programs that help clients maintain active, goal-oriented lifestyles. The team is made up of caring healthcare practitioners, coaches, and service providers who prioritize health outcomes, education, and an exceptional customer experience guided by the “three Cs of care”: Connect Compassionately, Communicate Clearly, and Coach Enthusiastically. Vitality offers its proprietary Movement Method™ to accelerate recovery, support physical and mental health, and reduce future pain. Clients can access care at four luxury facilities in Ottawa and Kemptville, Ontario, and choose Vitality for its high standard of care, premium environment, and commitment to helping them reach their wellness goals. Services include physiotherapy, osteopathy, chiropractic care, massage therapy, psychotherapy, naturopathic medicine, acupuncture, shockwave therapy, and custom orthotics and supports.

Role Description The Client Experience Manager is a full-time, on-site role based in Ottawa, responsible for overseeing and elevating the end-to-end client journey at Vitality Physiotherapy and Wellness Centre. Day-to-day responsibilities include greeting clients, managing appointment flow, and ensuring a welcoming, professional environment in the clinic. The role involves monitoring client feedback, resolving service issues, and coordinating with clinical and administrative teams to maintain consistent standards of care and communication. The Client Experience Manager will support process improvement initiatives, track client experience metrics, and help implement programs that reflect Vitality’s core values of compassionate connection, clear communication, and enthusiastic coaching. This position requires active collaboration with team members to support clinic operations and contribute to a high-quality, luxury client experience.

Qualifications

Candidates should possess strong Customer Service and Customer Experience skills, with a focus on creating welcoming, supportive, and solution-oriented interactions.
Candidates should possess excellent Communication skills, including clear verbal and written communication, active listening, and the ability to convey information to both clients and team members.
Candidates should possess solid Analytical Skills to interpret client feedback, track experience-related data, and support decisions that improve service quality.
Candidates should possess Project Management capabilities to organize initiatives, coordinate tasks across teams, and follow through on client experience improvement projects.
Additional beneficial qualifications include prior experience in a healthcare, wellness, or clinic environment; proficiency with scheduling and CRM tools; strong organizational skills; and the ability to work collaboratively in a multidisciplinary team.
Post-secondary education in business, healthcare administration, customer experience, or a related field is an asset, along with demonstrated commitment to client-centered care and professional ethics.

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More about this job

Responsibilities

Oversee the end-to-end client journey by welcoming clients, managing appointment flow, maintaining a professional clinic environment, and resolving service issues. Monitor client feedback and experience metrics, coordinate with clinical and administrative teams, and support process improvements that uphold Vitality’s service standards.

Requirements

Candidates should have strong customer service, communication, analytical, and project management skills, along with the ability to collaborate effectively in a multidisciplinary team. Healthcare or wellness experience, scheduling and CRM proficiency, and post-secondary education in business, healthcare administration, customer experience, or a related field are assets.

Skills

Customer Service
Customer Experience
Communication
Active Listening
Analytical Skills
Project Management
Client Feedback Analysis
Scheduling
CRM Tools
Organization
Team Collaboration
Process Improvement
Issue Resolution
Client-Centered Care

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Customer Service
Client Journey
Appointment Flow
Client Feedback
Experience Metrics
Service Issue Resolution
Process Improvement
Project Management
Scheduling Tools
CRM Tools
Client-Centered Care
Multidisciplinary Team
Physiotherapy
Wellness
Rehabilitation
Healthcare Administration
Professional Ethics
Movement Method
Clinic Operations

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